Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,320 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes I ordered arrived but when I opened the box they contained the wrong shoes.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Items are sourced from warheouse and stores, they are checked prior to dispatch and it is very disappointing you received a style which was incorrect. We are pleased to confirm that we issued a refund however can fully understand how frustrating this will have been especially if you were looking forward to your new shoes. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I havent got my shoes yet and in your system it says that I havent ordered anything. Strange”

Helpful Report

Posted 6 years ago

Thank you for leaving aa review. I have written to you seperately with the tracking number of your order and the website where you can track your order. Your full order was send out from us on the 31st August, it arrived in Icelend on the 4th September. It appears that it is in customs at the present time. We are sorry that you are having to wait for the order to be released, this unfortunately is out of our control and your order should be with you soon, With regards, Janice Ruddock Customer services

Posted 6 years ago

“Very disappointed on receiving my purchase. First of all the box the sandals were in was falling apart and then on expecting the sandals they looked as if they were second hand. The only good thing was on contacting the vendor, they were apologetic and sent me a pre paid return slip.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on in store or on a display. This should not impact the quality and we are disappointed you received this pair. We are very sorry for the inconvenience and please our Customer Services Team were able to offer assistance. We hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The cost of return is not reasonable at all. I wanted to buy and try on quite a few shoes but because of the return cost I am hesitant to do it. The quality of shoes is excellent as always!”

Helpful Report

Posted 6 years ago

Thank you for your review. You can purchase a label on our website using a collect + service that will cover up to 10 kilo of return for the low cost of £4.49. The link is on the bottom of the page under returns. I hope that this helps and that you soon have a range of shoes to look at. With regards, Janice Ruddock - customer service.

Posted 6 years ago

“I can’t believe you don’t offer free returns”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer a flexible free delivery with no minimum spend however we do ask customers to pay towards the cost of returns. There are many cost efficient ways you can return an item such as Collectplus which is £4.49 and this covers up to 10kg, Royal Mail have a variation of services and of course you are welcome to return to a store, any Charles Clinkard store can offer a return or an exchange. We appreciate all customers feedback and are sorry you were disappointed. Please be assured this has been taken on board and we will look into this as an option in the future. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered a pair of shoes online and requested express delivery at 2.99a date was given and an email confirmed . My shoes did not arrive on the given date ...i sent customer service an email but was told that express delivery means up to 3 days .... this is not stated on delivery section at checkout ...very disappointed thst they did not reply to my email poor customer service...”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We have taken a closer look into your order and this was placed on the 26th May 2018, the Banl Holiday Weekend. Our Express Delivery is guaranteed dispatch within 2-3 working days however this does no include Bank Holidays I am afraid and therefore your order was delayed by an additional day. Our Customer Services Team have been in touch and also refunded the extra charge for the Express Service for you. We are sorry you were disappointed, we pride ourselves on our service and hope you will return to us in the future. Please be assured your comments have been fedback within our Team and we look forward to any further queries you ma have. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Wore out to dinner on first day ..... strap broke....seems to have inly been glued in !!!!!!! Do you really want a photo????”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry the Gabor Nieve strap broke away on the first wear. On checking your order, our Customer Services Team have been in touch regarding this and we look forward to assisting you further. Please be assured we will pass on your feedback directly to Gabor as we fully understand how disappointing and frustrating this will have been. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoe boxes came very bashed around and the return was tiresome and costly, when so many companies include a return form and have free returns. Will not buy again from Gabor”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Naturally we are disappointed to hear your comments and please be assured that although the boxes are there to protect the product we fully appreciate how frustrating this can be. We can have taken this up both externally and internally and we are sorry for any inconvenience. We offer a free delivery service which is dispatched within 2-5 working days, there is no mimimum cost and we currently ask customers to either return to a Charles Clinkard store or return the items to us here and we will organise a refund. As per our terms and conditions, returns are payable by the customer. We appreciate all feedback from our customers, it helps us ascertain the correct level of service and please be assured your comments have been taken on board. We hope you will return to shopping with us, also you may be interested to know we have a store in Newbury which could be helpful for future shopping. Kind Regards Nicola-Customer Services

Posted 7 years ago

“You never sent my purchase, yet you charged my credit card!”

Helpful Report

Posted 7 years ago

Hello Marcia, Thankyou for your review. Dispatch form the UK is within 5 working days and we can confirm your parcel was dispatched on the 29th March 2018 We have emailed you via your order with tracking updates and do let us know once your parcel has arrived. We have had two bank holidays over this period so this would delay any parcel as we have no couriers available on those days I am afraid. We are sorry you feel a one star review was necessary and hope you will revise this once you have received your shoes. Kind Regards Nicola-Customer Services

Posted 7 years ago

“They sent one shoe (right foot) that’s was expanded and I guess this was ex display shoe that customers have tried. Will never buy from your website again.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Our Customer Services Team have been in touch regarding your order ad we are sorry you were disappointed. We have contacted you further today to discuss the progress and look forward to speaking to you soon. Kind Regards Nicola-Customer Services

Posted 7 years ago

“The shoes I ordered were to replace (exactly!) a pair I had already had for a number of years. I tried to find them in local stores, but was unable to. However, one store gave me the name of the shoes I wanted and I subsequently ordered, what I thought was, the exact same shoe and size. I was extremely disappointed to receive them, as they differed from my previous pair in that they were too tight and the leather was not as sift as the original pair. The delivery company were not up to scratch either.”

Helpful Report

Posted 7 years ago

Hello Lynda Thankyou for your review. We are sorry to hear that your shoes were not quite up to the standard of your previous Gabor purchase. We have passed your comments directly to Gabor regarding this and are naturally disappointed you did not enjoy your shoes. Please be assured your comments regarding the delivery of your item have also been passed externally and we are sorry that they did not meet their usually excellent standards of service. We hope you will return in the future and look forward to any further queries you may have. Kind Regards Nicola-Customer Services

Posted 7 years ago

“There is nothing wrong with the shoes but I’m not happy with the buy now pay later. I clicked a button and next minute had ordered. I feel this is just a way of companies making money charging interest”

Helpful Report

Posted 7 years ago

Hello Nicola, We are currently using a system called Klarna which provides a friction free checkout for our customers. There is an option to Pay Now for your order or you can opt for Pay Later and there is no interest charge for this. If you call Klarna on 020 300 50844, they are available to speak to Monday to Friday between 8am to 5pm. They will be able to advise you further. Please be assured this is not a way of gaining additional monies, the checkout is there to provide a safer, secure and stressfree payment. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I ordered a lovely pair of Louisa black boots ... when I opened my parcel the box inside was broken and torn and looked like it had been taken out of the rubbish bin, the paper in the box was covered in black polish and all crunched up , the boots had obviously been tried on so many times, very marked and scratches in the front... very disappointed and have had to return them and now left with no boots as you could not replace them”

Helpful Report

Posted 7 years ago

Hello Marilyn Thankyou for your review. Firstly please accept our sincere apologies for the concerns you have raised in your feedback. Although items are sourced from the warehouse and stores, the quality should not be affected, additionally any issues should have been brought to our attention before they were dispatched. Please be assured we have investigated this internally. We had no further stock of the boots and we have issued a refund for you, hopefully you will take a look and see if there is another design you like. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I purchased a bag for my mother for Mother's Day ,one week in advance .it arrived two days late and I was so disapionted ,because it was supposed too be navy blue not black like the one in the picture it was the wrong colour.i was wondering could you check your stock to see if you had the navy one because the black one deos not suite.sarah mc oake mc grath here from Ireland ,thank you”

Helpful Report

Posted 7 years ago

Hello Sarajane, Thankyou for your review. Firstly with regards to your order, we received this on the 5th March and dispatched the very next day for you with our courier. On tracking your parcel this arrived in EIRE on the 10th March ready for delivery, we are unaware of what delayed your order, this could be down to customs or other factors which are beyond our control and we are sorry this was not with you in time. The Gabor Nicola is showing as Blue however when we have check other stock, the colour is very near to black, when photographing items we try to include as much detail as possible and also highlight the colour-we fully appreciate your disappointment and have contacted you via your order. Please be assured we have passed your comments to our courier to let them know you were very disappointed in the delay and also we look forward to speaking to you soon. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I nevery received the shoes and no-one has returned my calls”

Helpful Report

Posted 7 years ago

Hello Ann Thankyou for your review. We have contacted you previously regarding you order and are very sorry for the inconvenience caused. Please be assured we have raised the issues you called us about to the courier in question and are very disappointed you never received your shoes however a refund has been issued for you. If we can offer additional assistance please call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I sent the boots as they were too big and i did not like the style. I sent them back on Tuesday 6th March as recorded delivery but have not had an acknowledgement or any payment for my returns.”

Helpful Report

Posted 7 years ago

Thank you for your review. To date we do not appear to have had a return of your boots. Do you have a tracking number so that we can see if it has arrived with us please. You can call us on 0345 241 7742 where we discuss this with you. It is only a local rate call. All of our returns and refunds are processed within a 48 hour period from us receiving the return, where an email would be sent to you to let you know. Hopefully we can sort this for you very quickly and look forward to hearing from you. With regards - Janice Ruddock - customer services

Posted 7 years ago

“The delivery process is very poor. Apparently they tried to deliver on the 26th Feb and no card was placed through the door so I had no idea delivery had bedn attempted. I only found out via email. Like many people I have huge volumes of emails so a text would have been better. Instead of being able to go to my local post to pick up the package I have to rearrange delivery. I could not fathom out via the royal mail website how to arrange to pick up the item from the local depot as it did not give me the choice to say yes. My package will be delivered on the 3rd March. In view of the forgoing I am very disappointed with the service.”

Helpful Report

Posted 7 years ago

Hello Jackie, Thankyou for your review. We are disappointed with your feedback especially as we pride ourselves on our Customer Service. Royal Mail currently do no offer a text service I am afraid and we apologise on their behalf for the overall delivery experience. You can opt for a specific courier and we have UK MAIL ad Interlink avalable who can leave your item in a safe place. Interlink have a one hour time slot option which you are informed via text or email. THis couldbe the perfect option for you in the future. We hope you will reconsider revising your review and have passed on your comments to Royal Mail. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Tried a size 5 on in the shop but this was very big, didn't have a smaller size so had to ordered a 4.5 off the website, needed these shoes for my holiday so ordered with express delivery, when received these shoes were huge & had to send them back, wasted £7. Think maybe you need to look at your sizing!”

Helpful Report

Posted 7 years ago

Hello Thankyou for your review. The Gabor Frost shoes are a standard C+ fitting which is a comfort fit and also constructed with a supple lining and a pliable sole allowing the shoe to be more flexible as you walk. We cannot guarantee a style will fit especially as size is so personal and many factors can affect this. The reviews of this product have not raised any queries with the size , its a style continued each season due to the popularity and we are naturally very disappointed you did not enjoy wearing these. We offer standard delivery which is free with no minimal cost, we do currently ask for returns to be covered by our customers. These can be taken into a Charles Clinkard store and you can also opt for COLLECTPLUS which is £4.49 and is for up to 10kg, you just need to pay for the label online and print off the label. We appreciate all feedback from our customers as it reflects the level of service we offer and also assists us in growing as a company. We will of course take on board your comments and have contacted you seperately regarding your review and hopefully we can restore your faith. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I love them but they become “stinky”very quickly”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. One of the ways to avoid this is to use a thin insole and then you can replace it whenever you need to and it keeps the shoes really fresh and in good condition for much longer. You can purchase a shoe deoderant which will freshnen the shoes and then you can use the insoles afterwards. I find that his helps a lot especially in hot weather and you may find it beneficial to you too. WIth regards, Janice Ruddock - customer services.

Posted 7 years ago

“Sadly the boots had to be returned which to ensure they were tracked and had enough insurance left me £17 out of pocket. Not a great experience and I will not be purchasing from you again due to this”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear of your disappointment. Currently we offer free standard delivery on all products however we ask the returns are paid for by our customer. Items can be taken into a store or other services like Collectplus or the Post Office have varying costs.We appreciate all feedback from our customers and please be assured your comments have been taken on board. They also help to reflect the true experience a customer has when ordering with Charles Clinkard .We hope you will reconsider and if you need help with any of the Gabor styles on offer do not hesitate to contact our friendly Customer Services Team on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Joanne -Customer Services

Posted 7 years ago

Hello, Thankyou for leaving your review. Currently we offer free delivery on all items and ask customers to pay the cost of returning them. We have stores across the country which customers can pop their returns into for a refund or an exchange and there is a fantastic service called Collectplus which is £4.49 for up to 10KG and offers a tracked service. We have contacted you seperately regarding this cost and hope to restore your faith in www.gaborshoes.co.uk. Kind Regards Nicola-Customer Services

Posted 7 years ago

Gabor Shoes is rated 4.6 based on 12,320 reviews