Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,327 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

Write Your review

Tell us how Gabor Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gabor Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent me odd shoes out, They were not even checked disgusting.”

Helpful Report

Posted 8 years ago

Dear Clare, Thank you for your review. I’m sorry to hear you were unhappy with the item we sent you. We have in place a stringent quality checking procedure to highlight any issues with shoes prior to dispatch so I am naturally very disappointed that you received a pair which were odd in pattern. During the construction of the shoe, it appears the fabric has been cut incorrectly therefore causing the pair you received to not match. It is unusual for this to occur with such a high quality product, so we will make sure Gabor are notified. On checking the order, I can confirm that the postage costs were covered for your return and a refund has been issued for you. This should show back in your account within 2-3 working days. I sincerely apologise for the inconvenience caused and if we can help further do not hesitate to contact us on 0345 2417742. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“The shoes have a sale sticker on them which has been removed but there remains a oblong patch of sticky residue. The right foot has been in the sun and bleached. It is also scratch and stretched from being tried on. They are smaller than my last pair even though they are supppsed to be the same size I now have the issue of returning them. I wish I had bought them elsewhere”

Helpful Report

Posted 8 years ago

Dear Samantha, Thankyou for your review. Items we stock may have been tried on in store at some point or in display, we employ a rigorous quality checking procedure to ensure customers do not receive them in the condition you have and I am sorry for this. I have made contact through your order with further assistance. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“Boots arrived in poor condition with crumpled and scratched leather on legs. Leather was also very thin compared to boots I have ordered from Gaborone in previous years.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the condition of the boots. I can see from your order that you have been sent a label to return these to us. This design is a thinner leather than other Gabor styles and as such the leather does get 'creased' which adds to the appeal, however this is not to everybody's liking. However there should not have been any scratches and we are sorry that they were sent out like this. We hope that you find a boot that is more suitable to your requirements and apologise for your inconvenience. With regards, Janice Ruddock

Posted 8 years ago

“I was surprised at how small the size was, particularly as it was a half size. I was also unimpressed that the customer has to pay to make a return. Expensive for boots. In future I will read return policies, this is the first time I've had to pay. It has put me off shopping online as I do not wish to pay for unsuitable items.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry to hear that your boots do not fit correctly and that you have had to return them to us. We find that with us doing a free delivery service that all of our customers benefit, rather than offering a free returns service. You can buy label for return on our website for £4.09 which covers up to 10 kilo so you could send more that one item back for this low price. I hope that this helps for any future orders that you may make and hopefully you will find that next time you do not need to return anything. With regards. Janice Ruddock - customer service

Posted 8 years ago

“The shoes arrived in a torn box and were scuffed on the toe and heel. Not what I would expect for shoes that cost £90.”

Helpful Report

Posted 8 years ago

Hello Paula, Thank you for your review. We are sorry to hear that you have received shoes in an unacceptable condition. Sometimes our shoes have been tried on in store but should all be checked before sending to make sure that they are in good condition. We will ensure that we notify our dispatch team so that they can be more careful in the future and avoid this kind of disappointment. The box is to protect the shoes, although we do try to keep them nice, sometimes there may be an occasion where it has been in transit before and damaged. This should not affect the quality of the shoes. Once again I apologise for your disappointment. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Hassle and expensive to return the items. We can buy the same shoes from other stores and get FREE returns (i.e. Debenhams, House of Fraser, etc.) It costed me £20 to send my items back. Avoid!!”

Helpful Report

Posted 8 years ago

Thank you for your review. We offer free delivery, but not free returns as stated in our terms and conditions. We feel that benefits all of our customers. You can buy a label on our website for £4.09 which covers up to 10 kilo. This would allow you to send several pair of shoes back for a low cost. Alternatively you can return to a Charles Clinkard store. With regards, Janice Ruddock - Customer Services.

Posted 8 years ago

“Everything was fine with the purchase. I was told that my shoes would be delivered between Thursday 11th September 16 and Monday 13th September 16 - I'm still waiting!!!!!”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I have looked into this for you and it seems the couriers attempted delivery twice between the 7th & 9th September at your home address. As you were not in, the order was then sent to your local DPD collection point and you have now collected it. I am sorry if you missed them and for any confusion caused, but pleased to know you now have your order. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“I ordered these as I love Gabor shoes. However, having to pay return postage for shoes which do not fit (fitting is something which can only be established with the actual shoe) was incredibly annoying. I shall not buy from here again.”

Helpful Report

Posted 8 years ago

Thank you for your message. I am sorry to hear you are unhappy with the postage cost incurred when returning items to us. As you have suggested, you do need to pay however you can use Collect + for as little as £4.09 or return them to one of our branches (your closest being in Cheltenham). I hope this has not put you off shopping with us in future, please be assured we appreciate your feedback and regularly review our policies, so I will pass your comments on. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“I used the moles 3 times and than the paint from heels washed away. It looks cheap and awfull”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I am sorry to hear you are unhappy with the item you have received. I will contact you shortly to discuss this further. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“Complete fiasco with the delivery. Notification not received from DPD to say that the order had arrived. I had to follow this up. I visited the the Collect Plus store (258 Hither Green Lane, London) three times before I finally received the shoes. Appalling service by the Collect Plus store.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback with regard to your delivery. I can see from your order that on this occasion the courier firm had delivered and then taken away again the package that was supposed to have been left for you. We are pleased that you did eventually get your order and that we were able to help with this for you. We have informed Collect+ of your disappointment and hopefully this error will not happen again. With regards, Janice Ruddock - Customer services.

Posted 8 years ago

“My last three pairs of Gabor flat shoes have been a disaster, they have all split at the bottom across the ball of the foot , and sides have broken away, so I don't think I will be buying in the future. Not sure if there as been a change in the way they are made , but they are made different from a few years ago.”

Helpful Report

Posted 9 years ago

“There is a charge to return non-fitting items. I will not be shopping with you again.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. As you have suggested, you do need to pay for returns however, you can use Collect + for as little as £4.09 (items up to 10KG) or return them to one of our shops. I am disappointed to hear you will not be shopping with us in future but please be assured we appreciate your feedback and regularly review our policies, so I will pass your comments on. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“Ordered shoes for my mum arrived with one shoe badly scratched and only told once she complained they are out of stock and was offered a £15 refund shoes are not cheap and she should have been told before they were sent they were scratched and only pair left. She was very upset by while thing. Very disappointing as she buys shoes from you regularly.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. I am sorry to hear about the problem you have had. We do quality check shoes before sending out and I will look into how this has been missed on this occasion. We had offered a prepaid label for your mother to return for a full refund or a discount if she preferred to keep them as we had no more in stock. We like our customers to be happy with their purchase and therefore if you would like to return the shoes in an unworn condition to us for a refund, please feel free to do so. Kind regards, Tracy, Customer Services.

Posted 9 years ago

“The boots I ordered are fine. I paid for next day delivery. The boots were not delivered until 2 days after I ordered them. I had specified a safe place for them to be left in the event that I was out at the time of delivery. This was not noted on the packaging and instead they were left at a neighbours house. Why give choices for delivery and take no notice of instructions given by your customers?”

Helpful Report

Posted 9 years ago

We apologise that your order was not sent out on a next day delivery, we have refunded your postage for this, it was an error on our computer and we have taken steps to ensure that this will not happen again. Instead of sending out with a courier who will leave packages in a safe place we used Royal Mail 24 hour service, they do not have the facility to leave a message on the packaging so this was also missed by us. We acknowledge that errors were made here which is not usual but sincerely apologise that this has happened and hope that any future orders do not have any problems.

Posted 9 years ago

“Boots came poorly packaged in a bashed up box - did not have any boot inserts and whoever had these previously and returned them had not looked after them - the boots are creased at the middle where hey have bent over. For £160 it's not good enough and I'm surprised they were sent out to a new customer. These will be returned but what is further disappointing is that I have to pay out for the return postage of the faulty boots. All previous purchases from Gabor have been 100% quality so I'm surprised at the service this time round.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. I am naturally very disappointed to hear of the concerns regarding your recent purchase with ourselves. I will contact you shortly via your order to discuss this further. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Shoes were despatched via Charles Clinkard not by Gabor - and even though it says on website you can return via collect plus, when the parcel arrived, the package label said you could ONLY return via post office at your own expense - with registered post recommended (cost me £11 !!!) or via a Charles Clinkard store (which is miles away for me - there are very few Charles Clinkard stores.....). Unfortunately the shoes weren't suitable and I found this return policy completely unacceptable and very misleading. Would not purchase again or recommend to anyone.”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I have sent an email regarding the above. Kind Regards Nicola-Customer Services

Posted 9 years ago

“I am still waiting for my boots to be delivered”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I have sent an email via your order with more information regarding the above. Kind Regards Nicola-Customer Services

Posted 9 years ago

“Dear sir/madam, I am surpriced for Christmas with my shopping experience with Gabor Shoes. I paid for 4 pair of shoes,that you confirmed. Hello, This is confirmation that order #795511 has now been dispatched for delivery. Product Unit Price Quantity Line Price Next Day Amorette Womens Wedge Heeled Dress Court Shoes Colour: Black Suede, Size: 5 Gabor Amorette Womens Wedge Heeled Dress Court Shoes (20026502) · Colour: Black Suede, Size: 5 £99.99 1 £99.99 Dispatched No Sovereign Womens Wide Fitting Court Shoes Colour: Black, Size: 5 Gabor Sovereign Womens Wide Fitting Court Shoes (1021007001) · Colour: Black, Size: 5 £79.99 1 £79.99 Dispatched No Aljento Ladies Court Shoes Colour: Black Suede, Size: 5 Gabor Aljento Ladies Court Shoes (1020650021) · Colour: Black Suede, Size: 5 £79.99 1 £79.99 Dispatched No Trudy Ladies Ankle Boots Colour: Black Suede, Size: 5 Gabor Trudy Ladies Ankle Boots (1040165021) · Colour: Black Suede, Size: 5 £79.99 1 £79.99 Dispatched No Sub Total £339.96 Delivery £20.00 VAT £59.99 Grand Total £359.96 But now I got only 2 - the first 2 pair of shoes only.Where are the others Svetla Uzunova”

Helpful Report

Posted 9 years ago

Hello, Thankyou for your feedback. I have looked into this for you and can see that based on the tracking your four items are now safely with you. International delivery can take up to 20 working days however we are sorry for any confusion and hope you enjoy the items you have received. If you need further assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 9 years ago

“NOT GOT MY SHOES YET!”

Helpful Report

Posted 9 years ago

Hello I am sorry to hear you have not yet received your shoes. I have checked with Interlink and they have been unable to gain access to your address and have been unable to contact you. I have e mailed you directly with the options we have available to rectify the situation so I look forward to hearing from you shortly. Kind Regards Joanne Baldwin

Posted 9 years ago

“Unfortunately I ordered via the phone Which seems to have cost me a fortune Would be cheaper getting a train into town”

Helpful Report

Posted 9 years ago

Hello, Thank you for taking the time to leave this feedback. Most of our orders are placed via our website however if you choose to contact us via telephone you are only charged the local rate. I hope this information helps. Kind regards, Rosie, Customer Services.

Posted 9 years ago

Gabor Shoes is rated 4.6 based on 12,327 reviews