Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,326 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 27th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to pay ,4pounds to return the shoes which is extortionate for a goods return label,so you will never get my custom again”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry to hear of your disappointment. Currently we offer free standard delivery on all products however we ask the returns are paid for by our customer. Items can be taken into a store or other servces like Collectplus or the Post Office have varying costs. We appreciate all feedback from our customers and please be assured your comments have been taken on board. They also help to reflect the true experience a customer has when ordering with Charles Clinkard. We hope you will reconsider and if you need help with any of the Gabor styles on offer do not hesitate to contact our friendly Cutomer Services Team on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 7 years ago

“Ordered half a size up but still too small delivery took a long time to come and no returns”

Helpful Report

Posted 7 years ago

Hello Thankyou for you review. The Gabor BELFAST are a standard width fitting court shoe produced by Gabor. We cannot guarantee each style will fit each customer especially as size is personal and many factors can affect this. With regards to postage, we currently offer free standard delivery with no lower limit and we ask customers to pay towards returning their orders if they are not required or need an exchange. Please be assured your comments have been taken on board and we ill look to offer this service in the future. You can return via a store and also Collectplus offer 10kg for up to £4.49, ideal for multiple items and larger orders. We are sorry to hear you were disappointed, we send out reviews to our customers to help reflect the true experience and we hope you will return to us in the future. Kind Regards Nicola Customer Services

Posted 7 years ago

“I have NOT received my order. Please contact me at maryheadley@ Gmail.com”

Helpful Report

Posted 7 years ago

Hi Mary, Thank you for taking the time to get in touch - I am sorry to read you haven't received your parcel yet. Parcels shipped to the US are nearly always delivered within 7-10 days - so it is unusual that you haven't received your parcel. I can see you have contacted you directly, and somebody is following this up with Royal Mail to see what has caused the delay. Please be assured we will be in touch once we have had a response from Royal Mail. Kind regards Sam, Customer Services Manager

Posted 7 years ago

“My boots were not delivered ‘next day’ as requested and paid for. Nor were they left with a neighbour as requested. They were delivered 2 days after I ordered and only because I phoned and complained. The boots were too big in the foot and too short in the leg. I now find I will have to pay for return by recorded delivery. So all in all not a great experience at all.”

Helpful Report

Posted 7 years ago

Thank you for your review. As your order was made after 4pm (it was not made until the evening) the next day delivery option has passed for that day meant that it would be dispatched the next day. This was done but as you were disappointed with this, your payment for next day delivery was refunded. We have spoken to DPD about your disappointment with their delivery and we apologise sincerely that your experience overall for your order was not a good one. WIth regards, Jancie Ruddock - customer services

Posted 7 years ago

“Correct box but wrong shoes inside so clearly not checked when sent”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. Items are checked prior to dispatch and it is very disappointing that you received the incorrect item in the box. On checking the order we issued a refund for you and we are very sorry for any inconvenience this may have caused you. Please be assured your comments have been passed on to the relevant team to ensure an issue like this does not occur again in the future. Kind Regards Nicola Customer Services

Posted 7 years ago

“I had 2 pairs of size 6 and a half shoes which were completely different sizes. If you are unable to standardise size perhaps it is unfair that the customer has to pay postage to return shoes which are not as described. I trust you will refund £2.99”

Helpful Report

Posted 7 years ago

Dear Hazel, Thankyou for your review. We have taken closer look over your order today and the items you ordered were two different width fittings. The Gabor Zara is a C+ or a standard comfort fit and the the Gabor Splash are a D width fitting meaning that they have been designed with the needs of wider feet in mind. The styles are different and unfortunately would not offer the same fit if the same sizes were ordered. You can filter wider fitting shoes via the "filter" option on the left hand side or if on a mobile device this would appear near the top. We are sorry you were disappointed with the fits and we are pleased to confirm we have refunded the two pairs you kindly returned to us. As a gesture of goodwill we have covered your return for you in the form of a cheque. We hope you will return to www.gaborshoes.co.uk and if you need any help regarding a style do not hesitate to get in touch. We are available 7 days a week up to 8pm Monday to Thursdays on 0345 241 7742. Kind Regards Nicola Customer Services

Posted 7 years ago

“i have not received them”

Helpful Report

Posted 7 years ago

Dear Tina Thankyou for your review. We are sorry you are disappointed that your parcel has not yet arrived. We can confirm we have an update for you regarding this and have emailed you via your order. The parcel should arrive today or tomorrow based on the most recent tracking information online. If we can help further do not hesitate to call 0044 1642 60 61 62. Kind Regards Nicola-Customer Services

Posted 7 years ago

“My shoes never arrived”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. We are sorry your parcel has not yet arrived, items sent via International Tracked and Signed may take up to 20 working days however I am pleased to advise that there has been an update this morning and I have sent you the tracking. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Shoes ordered on 6th October have not arrived by 19th?”

Helpful Report

Posted 7 years ago

Dear Carmel. Thankyou for your review. We have recently spoke to you regarding your order and apologise for the delay. Royal Mail have advised the item is currently in customs and should be with you shortly. Parcels from the UK can take up to 15 working days to arrive, obviously this is a worse case scenario and we hope that once the shoes are sent to our customers that they will be received quickly. If you need futher advice regarding this do not hesitate to contact us via 0044 1642 60 61 62 or by sending your enquiry to sales@clinkard.co.uk. Kind Regards Nicola Customer Services

Posted 7 years ago

“Was told they were ready for collection from local store. Not there (twice), despite being assured they had been delivered.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. I have contacted collect+ for you, who have confirmed that your order is ready to collect from your chosen shop. Unfortunately, with collect+ being chosen by yourself, we are unable to intervene with regards to the location of your package. If you are still unable to retrieve your parcel, we will be more than happy to recall this for you and re-deliver to your home or work address if that would be more convenient. Hopefully this won't be necessary and you are able to collect your parcel. Please call us on 0345 241 7742 if we can be of any help at all. Kind regards, Caitlin Thompson - Customer Services

Posted 7 years ago

“the boots looked fine but were not the same size as the ones I already have from a couple of years ago. I am annoyed that you state free delivery but fail to mention in the same type face that one has to pay for returns.”

Helpful Report

Posted 7 years ago

Dear Simone, Thankyou for taking the time to leave your review. Naturally we are disappointed to hear you have not enjoyed your recent shopping experience. Gabor footwear does come in a range of width fittings calf fittings and also have various ranges avaialble to the consumer such as Optifit and Hovercraft. It may be this style is different to the ones you purchased previously and the size therefore differs. With regards to returns, we offer free delivery to our customers as we feel they benefit more from the service however do ask for returns to be paid for. I have included a link to the returns from the www.gaborshoes.co.uk to assist you. https://www.gaborshoes.co.uk/delivery-returns-i57 There are various ways of returning an item, they can be taken into a Charles Clinkard store, via the Post Office or for larger items Collectplus is far more economical and charges around £4.09 for 10kg which is ideal for boots. I hope you will consider placing future orders with ourselves and if we can offer further assistance then do not hesitate to getin touch. Kind Regards Nicola Tyrrell Customer Services

Posted 7 years ago

“Massively out of pocket as a free return service is not offered. Most competitors do give this service as standard so I will be shopping else where in future.”

Helpful Report

Posted 7 years ago

Hello, Thankyou for your review. I am disappointed to read that you will not be returning for future purchases with Charles Clinkard. As one of the largest stockists of Gabor we offer a fantastic range of shoes/sandals and boots and feel that the free delivery service we offer is more beneficial to our customers. Please be assured the feedback you have kindly given regarding our returns service has been passed on to our Customer Services Team so we can review this in the future. Items can be returned via the following methods: Store-Charles Clinkard will offer a return or exchange within 35 days as long as item unworn and you have the original paperwork. Post Office-There are various services you can use to return the shoes however it can cost more for larger items such as boots. Collectplus-This service is around £4.23 and you can send back up to 10KG in weight, ideal for larger orders and also for boots. We hope you will consider returning in the future and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“my shoes has not been delivered yet 04-09-17 my number is 087-2654345 please call me”

Helpful Report

Posted 7 years ago

Dear Ann, Thankyou for your review. We have looked into your order and a member of our Customer Services Team checked into this for you. We can see the parcel has safely been received now and have sent you a link for the review left to be updated. If there are any concerns with the parcel received please let us know by calling 0044 1642 60 61 62 and we will look into this for you. Kind Regards Nicola Tyrrell-Customer Services

Posted 7 years ago

“It cost me over £8 to return shoes which on this occasion didn't fit I buy lots of Gabor John Lewis free return !!! I won't be buying again beware !!!”

Helpful Report

Posted 7 years ago

Dear Val, Thankyou for your review. We are sorry you were disappointed with our returns service. We offer a fantastic free delivery which is dispatched within 2-5 working days. We do ask customers to pay for returns and there are different services available such as: Royal Mail Collectplus-£4.23 for up to 10kg in weight In-store-Free exchanges and returns. We are naturally disappointed and hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Paid for it to be gift wrapped, but delivered without being gift wrapped.”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thankyou for your review. We are sorry your request for gift wrapping was not fulfilled. We can see a refund for this service has been issued. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I have Gabor shoes already (size 5 1/2) and they fit perfectly. I ordered a pair the same size last week and they are far too small. I addition, the picture on the web did not show the diamante bit on the laces and there was no description with the photograph. I would never have bought the shoes if I had known about the awful addition to the laces.”

Helpful Report

Posted 7 years ago

Dear Anonymous Thankyou for your review. We are sorry you were disappointed with the Gabor Alamanac. When processing an image of the shoes, we take this at as many angles as possible to highlight the details and the colour. On reviewing the image closely, you can see the subtle detail however I can appreciate this wasnt included in the description and if you had noticed this then you may not have ordered. As a gesture of goodwill, we have reimbursed postage, please allow up to 10 working days for this to arrive. If you have any questions about an item in the future, do not hesitate to contact us on 0345 241 7742 or email sales@clinkard.co.uk. We hope you will find a suitable alternative. Kind Regards Nicola-Customer Services

Posted 7 years ago

“Have not received shoes YET. cant wrote a reveiw”

Helpful Report

Posted 7 years ago

Dear Carmel. Thankyou for your review. We have looked into this for you and can see the items were delivered on the 4th August 2017 to the address you included on the order. Please can you advise if you have safely received this and also we have sent a further link so you can review the feedback left. We look forward to any further queries. Kind regards Nicola-Customer Services

Posted 7 years ago

“They were nice sandles but too narrow,I had to send them back but did not realise I had to pay for returns.I love Gabor and usually buy shoes from Jones shoes on line where ,if I have had to return it is free to return to the shop,although I have never had to return Gabour.”

Helpful Report

Posted 7 years ago

Dear Anne Thankyou for your feedback. We are disappointed to hear your comments regarding the return of your shoes. We offer a competitive free standard delivery service with dispatch within 5 working days however as customers to pay towards the return of the item should it not be suitable. Please be assured we have passed over your comments regarding this however you can return items via the following: Instore- If local to Charles Clinkard, the items can be taken instore for a refund or an exchange, items must be unworn and with the original packaging. Royal Mail-Services offered from around £2.95 depending on which service you choose. Collectplus-Approximately £4.23 for up to 10kg and can be helpful when returning multiple items. There are also additional services such as Hermes and Parcel Force who offer competitive rates. We hope you will return to ourselves for your Gabor purchases and if you need any assistance regarding fits or construction of the shoes do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 7 years ago

“I asked for the parcel to be left at the back door..but in case back gate was locked to be left in green bin. Did expect the courier to use his common sense and not leave parcel in green bin when it was on pavement waiting to be emptied!!!”

Helpful Report

Posted 8 years ago

Dear Suzanne Thankyou for your review. We are sorry you are disappointed with the courier service however on checking your order, the safe place which was requested was the green bin. As the courier was carrying out the instruction we are unable to assist further. Delivery of an order shall be completed when we or our courier deliver the Products to the address you gave us and the Products will be your responsibility from that time. As per the terms and conditions regarding the delivery the information is as follows: "Please note that if you opt for the Products to be delivered to a safe place or to be left with a neighbour (or other third party) you are responsible for such Products once we or our courier deliver the Products to that safe place, neighbour or other third party and delivery of the Products shall be completed when we do so." (http://www.charlesclinkard.co.uk/terms-conditions-i7) If we can assist with anything further do not hesitate to contact us. Kind Regards Nicola Customer Services

Posted 7 years ago

“Normally Gabor shoes fit me perfectly. This pair were too big and altogether a 'sloppy' fit, bulging at sides as I walked. I had to pay to return them. Most internet purchases allow free returns.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to provide us with feedback. I am disappointed to hear that the shoes were not suitable for you. Unfortunately, not every style stocked is suitable for everyone which is why we offer 35 days for our customer's to return their orders if they do need meet the their needs. With regards your feedback on the returns policy, we unfortunately do not currently offer free returns as we offer a free standard UK delivery service instead. We find that most customer's benefit more from a free delivery service instead of a free return, however, if we received feedback that the opposite was preferential to more customers we of course would look into this. I can see that we received your returned order on the 5/6/17 and that a refund was promptly issued. Again we thank you for your feedback and hope that you will consider purchasing from us in the future. Kind Regards, Caitlin, Customer Services.

Posted 8 years ago

Gabor Shoes is rated 4.6 based on 12,326 reviews