Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 12,319 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 12,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with service. Realised as soon as I had clicked the "pay" button that I had ordered the wrong colour shoe. Phoned up and was told the order could be cancelled and I should just order again in the right colour. A few days later TWO pairs of shoes turned up, so I had to go to the post office and stand in queue for ages to send one back. Why did Gabor tell me the first order was cancelled when it wasn't??”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that this has happened. There is confirmation on your order that you called and wished to cancel. This has been an error on our part and I apologise sincerely for any inconvenience caused. I have written to you seperately about this also. Kind regards, Janice - customer services

Posted 4 years ago

“I had ordered two pairs of shoes. One pair was faulty and the other one for slim feet (narrow fit). I decided to take them back to the shop to change rather than returning them via post as I had to pay and didn’t want to risk receiving another faulty pair. On the website there was a Charles Clarkson in Guildford which was the closest to me but to my great surprise the shop doesn’t exist anymore. I am very disappointed with Gabor firstly for sending a faulty pair and secondly for not keeping their website updated. This is not a kind of customer service you expect from Gabor. Also the delivery driver was so unprofessional. He called the entry phone and when I went out he decided that the address is not correct. I had to stop him and make him to read the address again and showed him the door number. Total disappointment!”

Helpful Report

Posted 4 years ago

Thank you for your review. First of all we apologise sincerely that one of the pair of shoes were faulty. We would of course not have expected you to have any cost for return of a faulty item and could have provided you a label for Royal Mail. Unfortunately you are correct about Charles Clinkard Guildford store, this has recently closed down. This is a sad loss and we apologise for your inconvenience, this store has been removed from our website. I can see that you took your return back to one of our other stores and hope that you were happy with the service there. With regard to the delivery driver, we use an external service, either Royal Mail or DPD. I am sorry to hear that you did not have a good exerience with them and we will let them know of your comments. Kind regards, Janice - customer services.

Posted 4 years ago

“Gabor shoes are normally really comfortable and well fitted. I had a pair of loafers before and they were fantastic. Unfortunately for me the back of the shoes were really hard and end up digging in my ankles to the point they are bleeding and I am left with blisters too.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you are finding the Vital uncomfortable. This indeed sounds like an issue with fitting and the shoes may need breaking in. We would suggest allowing your blisters to heel and giving your feet time to breathe again, once this has happened then please retry these wearing socks (around the home) or popping a plaster over the area. Due to the quality of the materials being of the highest standard, these should start shaping to your foot and feeling more comfortable. If we can offer additional assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I was disappointed to receive damaged shoes (leather scuffed and insole rough on one sandal). I have returned the shoes for an exchange and been promised a refund of my postage. They are beautiful sandals and I love the Gabor brand so looking forward to receiving a fresh pair.”

Helpful Report

Posted 4 years ago

We apologise sincerely that you received shoes that were scuffed. All items should be quality checked before dispatch. Please be advised that we will let the disaptch team know of your disappointment and ask them to be more vigilant in future. Kind regards Janice - customer services.

Posted 4 years ago

“I ordered two pairs of wide fitting shoes for work. Both pairs were just not wide enough. The shoes were lovely quality but I am disappointed that the Wide Fit was simply not as advertised. Also the boxes the shoes came in were very tatty, as if they had been in stick a while. I was also unaware that the retuning of the shoes would not be free, I guess I should have checked. It cost me £6.50 to return them !! In these times of internet shopping this needs addressing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We do deliver free of charge but ask if customers can over the cost of return or take back to one of our stores. You can buy a label on our website for collect + This is £4.49 and covers up to 10 kilo. We were sorry to hear that your shoes did not fit and hope that you found something more suited to your needs. Kind regards, Janice - customer services.

Posted 4 years ago

“I bought 3 pairs of shoes- trainers and 2 pairs of sandals. The trainers were great but the sandals were uncomfortable so I returned them. It cost me almost £12 to return them. It’s disappointing to have to pay for Returns. It puts me off buying in future”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you have paid so much to return these shoes to us. On our website is a link to Collect + which allows up to 10 kilo for the low cost of £4.49, this would allow you to return several pair of shoes to us in one package. You can also return to any Charles Clinkard store if you have one close to you. This may help if you do wish to order from us again in the future. Kind regards, Janice - customer services

Posted 4 years ago

“Shoes good but I won't be shopping here again as you have to pay for returns- ridiculous for such expensive shoes. It should at the very least be made clear the cheapest return options on the website. My young teenager had to take to the post office for me due to illness and was charged £20 for return of two pairs. I won't be buying direct from here again unless they change this out of step return policy.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry to hear you are disappointed We offer free UK delivery on our orders however do ask for returns to be covered by the customer Our delivery and returns policy is available on our website on the link shown below, this offers guidance to the options available to return your items. https://www.gaborshoes.co.uk/delivery-returns-i57 You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“hi i still have not recieved my purchase!! there is no way of tracking the shipment outside the UK. this is not acceptable. the shoes are great but the delivery service is not. i would not recommend.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have sent details regarding tracking. Please note, currently due to the pandemic, brexit and other factors our postal service is encountering sever delays and we apologise for this. We hope your item will arrive soon Kind Regards Nicola-Customer Servces We have sent an email with your traclking details for you.

Posted 4 years ago

“I received 2 pairs of boots. It looked as though 1 pair had just come off someone else's feet. The zips were unzipped and one boot was creased across the instep, and they were thrown into the box not wrapped as usual. The other boots were packed in the box beautifully but the box was completely battered and sellotaped. I kept both pairs because they were comfortable but I thought Gabor shoes would have better quality control.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We are very disappointed and will ensure your comments are passed on directly to the teams involved. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Liked the website and shopping experience, very smooth however was shocked that there was no free returns particularly for buying shoes. Will avoid shopping at Gabor in future for that reason and look for your shoes at other stockists like John Lewis who offer free returns.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items. With regards to returns, we offer a free UK standard delivery with a minimum spend of £40.00, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Customer Services

Posted 4 years ago

“I got Iria women’s boots size 4. They sent in left boot size 4 , left boot size 3.5. Second pair I ordered size 4 came in size 4. Left boot looks like it has different leather piece where laces go in on top towards inner part of the ankle. It’s shinier than the rest of the boot leather (which is mate) and also folds outwards when it should just keep straight shape. Either way quality is debatable if I can tell boots are made from inconsistent prices of leather that don’t match. DHL shipping is fast. I also tried ordering same boots from same store on Amazon- same luck, was sent the size I didn’t order.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have sent further information through your order. Apologies for any inconvenience caused Kind Regards Nicola-Customer Services

Posted 4 years ago

“I like your shoes and I bought a pair from John Lewis but half a size too small as they did not have the size 6. I therefore ordered a pair off your website but when they arrived they were the wrong model. I had to return them.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review We are sorry the shoes were a different model from John Lewis. Joh n lewis may have exclusives that can only be purchased via their stores/website and in the future if you contact us on sales@clinkard.co.uk , we can see if we do offer the style and whether it is something we are able to purchase for you. Any further queries do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“Beautiful soft leather but so narrow couldn’t even get my toes in - and these are supposed to be wide fit, I even ordered a larger size than normal”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 4 years ago

“I have emailed you 2 days ago about my order experience & about returning the boots. I’ve not heard from you”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry for the disappointment caused regarding your order return. Our Customer Services Team have offered assistance with this and we look forward to any further qeries you may have. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Boots arrived in good time but there was some glue stuck on one of them. I can’t believe they had been put into the box in that condition. I sent them straight back only to find out that I had to pay for the return postage. So all in all not a happy bunny. If I can give some advice to Gabor. Check your shoes before they go into the box and use free returns. They are nice shoes but the online system not so good.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. Items are rigorously checked prior to sending and we are disappointed you received a pair with a glue mark on. We have sent you a private email through your order and look forward to hearing back from you. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I am pleased with my boots. Two pairs were sent in error , one to my address and one to a neighbour. No’s 1 and 1A. I have been charged for two pairs . There is no paperwork regarding returns and I have had no reply to my email .”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We have noted our Customer Services Tema have been in touch regarding the return of your orders. We look forward to receiving back your returns and apologise for the confusion caused. Kind regards Nicola-Cusotmer Services

Posted 4 years ago

“A lack of return information supplied, merely a sheet of paper with no list of reasons for return and tiny printed return address, hardly visible and without any means of attaching to the package. Also, no free returns option. It cost me £11.00 to ensure the return of shoes which cost over £100.00. Never again.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are disappointed with your feedback regarding your order With regards to the detials included, we were encountering supply issues with our original invoices and understand the slip of paper included was not what you would expect from our brand, we are sorry for this. We offer free UK delivery however we do ask for returns to be paid for and all detials of our delivery and returns policy is included on the www.gaborshoes.co.uk website Collectplus is £4.49 and offers up to 10kg in weight which covers around 5 or 6 pairs of shoes. This service is ideal for heavier items also so maybe a consideration for future return purposes. We will ensure your feedback is passed on to the relevant department and if further assistance is required please do not hesitate to contact us Kind Regards Nicolla-Customer Services

Posted 4 years ago

“I liked the shoes but they were too small. I had to pay £4.95 to send them back. There was no return label. I would have exchanged them for the larger size if this option had been available to me but it wasn’t. I didn’t want to order the next size up only for these to not fit me either and I would then have had to pay another £5. For shoes this price, there should be free returns.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Really slow delivery in comparison to other websites.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. Kind Regards, Nicola-Customer Services

Posted 4 years ago

“My shoes are great the service is very poor I paid for express delivery which didn’t happen shouldn’t offer it on the website if it can’t be fulfilled and took days to sort out”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry we did not fulfil your request for the Express delivery service. We encountered a delay with our transport and are geniunely disappointed this happened. We issued a refund for the service for you and hope this will not deter you in the future, Kind Regards Nicola-Customer Services

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 12,319 reviews