Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,656 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,656 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had to pay to return the boots that didn't fit this proved very costly when the same boots are i notice available on amazon prime with free returns at the same price”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer free standard UK delivery and ask customers to pay towards the cost of the return. Items can be returned via a Charles Clinkard store and you can find the location for these by using this link-https://www.charlesclinkard.co.uk/map Collectplus is £4.49 and covers up to 10kg and is ideal for larger items as well as multiple products. Of course you are welcome to use an alternative however we do recommend a tracked service for your reassurance. With reference to Amazon and the prime option seen, we are unable to comment as the terms and condition of this do differ. We appreciate your comments and are sorry you are disappointed, we will ensure your feedback is given to the relevant department. We ask all customers to leave a review as this helps to reflect the different levels of service our customers experience. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services

Posted 4 years ago

“2 things 1. delivery was poor and your customer service was unable to support said it was up to DPD but that is a shame as when ordering online delivery is essential part of my experience. 2 am returning both pairs as although the right shoe size the calf reach was insufficient and couldn’t do up the zip - I can assure you I do not have an unusual sized calf circumference! Again a shame as the boots were beautiful. All in all after waiting for them to be delivered only to discover they did not fit it was a poor experience”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We have looked into this for you and can see there was an issue with delivery which was down to DPD. As the parcel was in their hands we hoped this would be resolved quickly for you and are sorry this has caused disappointment. With regards to the style not being suitable, as size is personal it is difficult to confirm an item will fit and the best way is to try for size. The two pairs ordered were two different calf cirumferences and we are sorry to hear neither were suitable for you. We have contacted you privately to offer a resolution and hope you will consider returning again for your Gabor purchase. Kind Regards Nicola Customer Services

Posted 4 years ago

“I haven't received my product yet”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are sorry you have not had notification of delivery, We have contacgted you to provide further details regarding this. Kind Regards Nicola-Customer Services

Posted 4 years ago

“As I am between the sizes - I ordered 2 pairs shoes with the view of returning 1 pair . It was clear very visible in bold writing “ UK Free Delivery on All orders “ however, returning message was very small , you have to search properly to find the points that customer is paying for returning postage ... simply I did not notice . it should be also bold , visible message about returning policy. Usually , for shops which offer free delivery – returning is free , if I knew I have to pay returning postage I would think twice before ordering 2 pair shoes or go to the nearest store which is selling Gabor’s brand. I am really disappointed with the service – will return the shoes and will ensure I never order anything from your store. thank you . J. E.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with dispatch within 5 working days and also with no minimum spend. Our delivery and returns policy is included next to the product description and links provided to highlight how to return an item, we are sorry if this was not clear and will ensure your comments are passed back to the team who take care of the website. We have stores across the country and if you copy and paste this link-https://www.charlesclinkard.co.uk/map you will be able to see which stores are close to you, additionally you can take your items into a store to return them for a refund/exchange-there is no charge for this service. We appreciate your comments however are disappointed to hear you will not return to us for your Gabor items, we have contacted you seperately and hope to restore your faith. If further assistance is required please do not hesitate to contact us. Kindest Regards Nicola-Customer Services

Posted 4 years ago

“Whilst theses boots were a great fit and the leather was very soft it was VERY thin. I expected better quality for the price.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacture. We hope you find another style within our range. With regards, Demi Bandeira Customer Services

Posted 4 years ago

“Although I knew I had to pay for returns plenty of other online retailers do not charge. I shall not be ordering from Charles Clinkard again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We do deliver free of charge and ask customers to cover the cost of returns. However you can buy a label from our website which is a tracked recorded service and it is only £4.49 for up to 10 kilo of returns. This enables you to send several items back at once. You can also take your returns back to any Charles Clinkard store. Hopefully the above information will help if you do decide to order from us again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“Boots nice tho too tight at top and loose round ankles plus £11 to return is extortionate!!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We do deliver free of charge and ask customers to cover the cost of returns. However you can buy a label from our website which is a tracked recorded service and it is only £4.49 for up to 10 kilo of returns. This enables you to send several items back at once. You can also take your returns back to any Charles Clinkard store. We are sorry to hear that you have pair £11 with the courier of your choice and hopefully the above information will help if you do decide to order from us again in the future. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“The ordering, packaging and general returns experience was excellent. The problem is the product itself in that the circumference of the ankle is too small to get a foot inside. Very annoying experience as the returned article was the next size up with the same problem of being unable to access the inside of the shoe.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review We are disappointed to hear the item was not suitable and will ensure your comments are passed directly to Gabor. We hope you will return in the future and if we can assist in your search please do get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Good delivery service . Dissapointed in the quality of the shoes and returned for a refund.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are disappointed to hear you did not enjoy your recent Gabour purchase, we will ensure your comments are passed back to them directly. We are pleased your order process and delivery was smooth and will pass your kind remarks directly to the team involved in your order. We have contacted you seperately and hope to restore your faith in shopping online for your Gabor shoes. Kind Regards Nicola-Customer Services

Posted 4 years ago

Hello, Thankyou for your review. We are sorry to hear the shoes received were not of the quality expected. We will ensure your comments are passed directly to Gabor and we have contacted you via your order with further details regarding the return. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I still have not received my order”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry you have not yet received your order. A private message has been sent to give further information on how to collect your order. If you have any further enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“The shoes I purchased were marked on the leather strap, so I decided to return them. I had to pay for return delivery cost, completely unacceptable considering the cost of the shoes in the first place. I returned them via collect plus, which cost more than £4.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. Please let us apologise that you received your item in a poor condition. We employ a rigorous quality check procedure in our dispatch area, and we would like to apologise that on this occasion it seems your order has been missed. We will investigate this internally to how this has occurred. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. We have messaged you privately to offer further assistance with regards to the postage. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 4 years ago

“Unfortunately the shoes came up under a wide fit search, but they are not the usual g comfort wide fit so did not fit. So I have wasted about £6 in postage for something that was not appropriate to the website search.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the shoes that you ordered were not a good fit for you. The shoe is classed as a wide fitting by Gabor and we will look into your findings. Your comments will help others who are browsing and we hope that you find a shoe that is a better fit for you. Kind regards, Janice Ruddock Customer services

Posted 4 years ago

“I paid for next day delivery as I needed the shoes for my daughters graduation due to a foot operation I needed a wider fitting shoe I received an email to say the would not be delivered on time however customer service sorted it immediately”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are very sorry for the issues you encountered with your order however are delighted that our Customer Services Team were able to resolve this. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 4 years ago

“I bought 3 pairs of shoes in a size 5.5 knowing that your 6 is too big for me and was disappointed that 2 or the 3 were far too small. The realised you have to pay for returns which seems a bit harsh for a high value product.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the sizes selected in 2 of the styles were unsuitable. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards, Demi Bandeira, Customer Services

Posted 4 years ago

“I ordered 2 pairs of shoes in different sizes. Both cut into my instep and were immediately painful. Strangely, I have the same shoes in a different colour, which I bought in a shop, and they are extremely comfortable. I was also unhappy about having to pay for returns as shoes need to be tried on for comfort.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“I was unhappy that the shoes were not supplied by you but by Charles Clinkard. I liked them but they did not fit me well and I was appalled to have to pay £8 to send them back Royal mail.”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We are Charles Clinkard and we have the licence to operate www.gaborshoes.co.uk as they are based in germany. We are not Gabor themselves however we do have one of the largest stocks available. We offer free standard delivery within the UK with no minimum spends and we ask customers to pay towards the return cost, this is included in our terms and conditions-the link for this information is below: https://www.gaborshoes.co.uk/delivery-returns-i57 You can return your items into a Charles Clinkard store or there are other cost effective ways to return an item. Collectplus-This is £4.49 and offers up to 10kg in weight, ideal for larger items or multiples should you be trying for size. The Post Office -There are different prices and options to return, we do recommend a tracked service for your piece of mind. We have contacted you via your order to restore your faith in online shopping with us for your Gabor and hope you will return in the future. Our Customer Services Team are available 7 days a week and as late as 8pm Monday through to Thursdays on 0345 241 7742 or you can email sales@clinkard.co.uk Kind Regards Nicola

Posted 4 years ago

“Talking to your receptionist who answered the telephone. I cannot understand why you advertise shoes as wide fitting when the lady kept saying "comfortable". I needed a wide fitting which the ones I ordered are not so I will have to return these. As I explained I have medical condition which has resulted in very swollen feet. I have always purchased Gabor so I will have to go and try them at my local stockist (as suggested by the lady) I have to say though that I would then purchase them from the shop”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear your recent purchase was unsuitable. The style you purchased is classed as a wide fit (UK D), however it is not the widest fit Gabor make, this would be a UK D+. You have 35 days to return the item to us for a refund or exchange, providing it is unworn and in a good condition. You can return the item to a Charles Clinkard store or back to our Head Office. Please note returns are at your own cost. If you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“I have a pair of Gabor boot./shoes size six that fit well, so I ordered three more pairs of Gabor shoes in the same size, unfortunately however they were too tight. I am giving one star because I had to pay for the postage to return the shoes that did not fit. I will buy Gabor shoes again but since shoes are all about fit, and I might need to try more than once size, I will in future buy from a supplier who does not charge postage for returned items.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear your recent purchase was unsuitable. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 4 years ago

“Returns payment was not made obvious on your website. Free delivery in bold though !”

Helpful Report

Posted 4 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with no minimum spend and do ask for returns to be paid for You can return items via the Post Office, include your invoice inside and you can opt which service is most suitable to you. Collectplus is £4.49 and offers up to 10kg in weight , ideal for larger orders with multiple products. Also on checking your details we do have a Charles Clinkard store in Milton Keynes which may be an option for you in the future. We do include all details of delivery and returns via the website www.gaborshoes.co.uk and this is also included in the tab details below the shoes when you add this to the basket. (https://www.gaborshoes.co.uk/delivery-returns-i57) We appreciate your feedback and ask all customers to leave a review as this helps to reflect different experiences and we are sorry that on this occasion you were not happy. If further assistance is required please do let us know. Kind Regards Nicola-Customer Services

Posted 4 years ago

“I was not impressed with the member of staff who served me. She did not give me the right advice on size and fit, was not friendly and her only concern was to sell. Needless to say I returned the product the next day Again the person at the till was not too happy that I returned and kept insisting that I should look for another pair for exchange I expect a no question asked Return in any shop with any product within the terms and conditions”

Helpful Report

Posted 4 years ago

Thank you for leaving your review. We are sorry to hear that you have had a poor experience within one of our stores and sincerely apologise for your disappointment. Please could you let us know which store this is so that we can contact the area manager, he can then arrange further training of the staff within the store so that this does not happen again. Charles Clinkard shoes wish to give every customer a friendly experience either on the telephone or within the stores and we are genuinely sorry for any disappointment that you have had. Kind regards, Janice Ruddock Senior Customer service advisor.

Posted 4 years ago

Gabor Shoes is rated 4.6 based on 10,656 reviews