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Gabor Shoes Reviews

4.6 Rating 10,707 Reviews

91 %

of reviewers recommend Gabor Shoes

Company Reviews

Product Reviews

4.6

Based on 10,707 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 6th April 2024

Gabor Shoes 5 star review on 30th March 2024

Gabor Shoes 5 star review on 18th February 2024

Gabor Shoes 5 star review on 13th February 2024

Gabor Shoes 5 star review on 10th February 2024

67

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not impressed with the member of staff who served me. She did not give me the right advice on size and fit, was not friendly and her only concern was to sell. Needless to say I returned the product the next day Again the person at the till was not too happy that I returned and kept insisting that I should look for another pair for exchange I expect a no question asked Return in any shop with any product within the terms and conditions”

Posted 4 years ago

Thank you for leaving your review. We are sorry to hear that you have had a poor experience within one of our stores and sincerely apologise for your disappointment. Please could you let us know which store this is so that we can contact the area manager, he can then arrange further training of the staff within the store so that this does not happen again. Charles Clinkard shoes wish to give every customer a friendly experience either on the telephone or within the stores and we are genuinely sorry for any disappointment that you have had. Kind regards, Janice Ruddock Senior Customer service advisor.

Posted 4 years ago

“Went through full ordering process including checkout then got email to say not available. Then got email to say back in stock. Didn’t have sizes so ordered a small size to see if it fitted. It didn’t so I parcelled up to send back and then found I have to pay postage and recorded delivery recommended. When I originally read the website it said you could print off a label it did not say anything about paying postage.”

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry to hear of the problems you have experienced during your order process. The item will have been listed as low stock on our website, which indicates and advises there is 3 or less pairs within the company and the availability cannot be guaranteed. Although the order usually processes as normal, on a rare occasion we may be unable to fulfil the order and subsequently need to cancel. We will usually inform the customer within 24-48 hours of the order being placed. With regards to the back in stock email, this is sent to all customers who have signed up to be notified. The back in stock email will be sent even if one pair is returned into our stock system, and then it is allocated on a first-come first-served basis. We offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. The label you may be referring to is a Collect Plus label, which can be purchased for £4.49 using the link in the returns section of our website. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. We have messaged you privately to offer further assistance and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I love the style of the Enfield boot and since I can always rely on perfect comfort from Gabor - half-sizes are a ‘must’ for me - I thought I would risk buying online. I have several pairs of similar styles by Gabor, but all were bought in store and tried on beforehand. Delivery was prompt and efficient. My complaint is with the condition of one of the boots and the frankly, outrageous returns policy by which I must pay to return a faulty product which ought to have been obvious to any self-respecting Quality Control Dept. before it was despatched. I can’t think of any other online retailer that requires its customers to pay postage for faulty returns. In this case, the right boot had scuffs to the patent toecap and cuff around the ankle; these would never have been on display in a store. The boots were bought for a particular occasion and to finish off an outfit. Reluctantly, I kept them rather than risk losing them altogether with time running out - and to avoid paying to post them back. However, I shan’t be buying from Gabor online again whilst this policy persists.”

Posted 5 years ago

Thank you for your review. We are sincerely sorry to hear that you have received boots that appear to be faulty. As you have not been in touch, we were unaware of this, and would of course not expect you to cover the postage back to us if you have received an unworn item that has a fault. I have emailed you seperately in an email and hope that this will show that we truly are sorry for any disappointment. Kind regards, Janice Ruddock Customer services.

Posted 5 years ago

“I ordered two pairs of boots. Only one pair arrived. I had to ring to ask why the other pair had not been sent and was told they were out of stock. Why was I able to order them in the first place? I was told an email had been sent to apologise for the cancellation of the order however I never received this.”

Posted 5 years ago

Hello, Thankyou for your review. If an item says ‘Hurry Low Stock’, it means that we are in short supply of that style in the size and colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. We source stock through our warehouse and stores, we try to keep the website as up to date as possible and fully understand your disappointment. We tried our hardest to fulfill the item you were looking for however were forced to cancel this and forwarded an email as there was no contact telephone details to be able to speak directly with you. We have issued a refund for the item that was not dispatched and a notification will advise of this shortly. Please accept our very sincere apologies. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I’m always a size 6 but your size 6 shoes were just too big. I’ve re-ordered 5.5 in same styles. But it’s a real nuisance, especially as the 5.5 was in stock in navy the first time I ordered, but was out of stock on the second order, so I had to go for the black. I’m hoping the 5.5 won’t be too small.”

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear you found your recent purchase a little bigger in fit than expected. As size is personal we cannot guarantee each style will fit as many factors can affect it. We hope your additional pair will be suitable and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Box arrived damaged although shoes were as described they were too narrow and didn’t fit so in order to return we needed to pay aprox £5 to send them back as there aren’t any Gabor stores in London”

Posted 5 years ago

Hello, Thankyou for your review. The box is there to protect the items and it does appear it has done the job however we can understand how disappointed you would have been when receiving your order. We offer a free standard delivery service with dispatch within 2 - 5 working days however do ask customers to pay towards the cost of a return. There are a number of ways to do this and I have included a link for you which will help. https://www.charlesclinkard.co.uk/returns-i17 We have also contacted you via your order and hope to restore your faith in Charles Clinkard and also in Gabor. If we can offer assistance please do not hesistate to contact us. Kind Regards Nicola

Posted 5 years ago

“The Gabor shoes didn’t make me happy as there is no bed in the soles.That must be why they are in the sale”

Posted 5 years ago

Thank you for your review. I am sorry to hear that this shoe did not have a footbed inside, this should have been inside the shoe. I have contacted you via your order and do hope that you will call us or reply to my email so that we can rectify this for you. I look forward to hearing from you so that we can rectify this as quickly as possible for you. With regards, Janice Ruddock Customer services.

Posted 5 years ago

“Very poor delivery service”

Posted 5 years ago

Hello, Thank you for contacting us. I'm sorry your parcel was not delivered on time. I can see we dispatched within our promised time frame but unfortunately on this occasion, Royal Mail did not deliver your item the following day as they should have. This is highly unusual and a likely factor is the time of year however, I can understand this was frustrating. As discussed with you, we've refunded your postage costs and I can see your item has now been delivered. I hope this experience does not put you off shopping with us in future and that you can accept my sincere apologies for the inconvenience caused on this occasion. Kind regards, Rosie - Customer Services.

Posted 5 years ago

Thank you for your review. We are sorry to hear that you had a bad experience with your delivery. Your item was posted out using a Royal Mail tracked next day service, however we can see from the tracking that you did not receive the package the next day and your next day payment was refunded to you. This may have been due to the large volume of packages that Royal Mail have at this time of year with it being just a couple of days before Christmas and we are sorry that you did not have your order when you were expecting it. We do hope that this will not put you off ordering in the future and that you are also happy with the item that you have received. With regards, Janice Ruddock Customer services

Posted 5 years ago

“Found a lovely comfortable pair of shoes in my local store- Ilkley, but they didn't match. The sales lady tried to convince me that one had faded a bit due to being in the shop but in fact, one was black suede and the other blue. Found the shoes online and ordered them, paying extra for fast delivery only to find they were the same non- matching pair I'd already rejected. Spoke to a customer service person who was helpful and emailed a returns label. Meanwhile I had tracked down another pair in Wetherby, not that local, and the sales team couldn't have been more helpful. They took back the non- matching pair too. All this could have been avoided if the shoes had been checked before dispatch and I still got a bill for the express delivery charge!”

Posted 5 years ago

Hello, Thankyou for your review. Firstly please accept our sincere apologies for the inconvenience and disappointment caused with your order. This should have been brought to our attention during the checking process we have in place for dispatch and it is frustrating to hear you received the same pair. We are delighted the store and our Customer Services wee able to assist. We have also refunded your delivery charge which you paid as the order was not fulfilled as it should have been. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Unfortunately these ankle boots were not good quality. Some of the suede was very patchy!”

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your feedback regarding your recent order. Items are sourced from our warehouse and our stores, they may have been tried on or on display however the quality should not be affected and it is disappointing this pair was sent to you. We have contacted you via the order with further information and hope to restore your faith in Gabor Shoes. Kind Regards Nicola-Customer Services

Posted 5 years ago

Hello, With reference to your review. We have issued a a further refund for you for £2.99, this covers your Express Delivery. We are very sorry for any inconvenience that may have been caused. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Size much too big - not sure if guenuine Gabor. Sending back to try smaller size”

Posted 5 years ago

Hello, Thankyou for your review. The Gabor Skipper are a Standard Comfort fit and are quite a roomy pair of shoes. Some styles of Gabor do come in additional width fittings however as size is personal we cannot guarantee each shoe will fit and the best way to find this out is to try for size. Please be assured these are the genuine product and we look forward to receiving your return. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The boots that I ordered were disappointing because one of the boots has quite a few marks on it, including what looked like marks left by a liquid spillage. One boot looked pristine and shiny new but the other one was crumped and looked like it might have been on display somewhere. They certainly didn't look like a matching pair. Very disappointed because after wearing the boots they will of course become marked to have such a discrepancy between boots when they were new was unacceptable. Not happy that I also had to pay to return these boots.”

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from the warehouse and the stores, they may have been worn or on display however the items should not be damaged or in poor condition and we are sincerely sorry you received such a poor item. We have contacted you via your order to discuss this further and hope you will return to shopping with us in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Delivery of boots was good - no problems. The boots didn't fit and have been returned. We are still looking for a pair of boots and also some pairs of shoes. We were amazed to have to pay £4.95 to return the boots and naturally will not be shopping with Gabor in the future as other retailers understand that boots and shoes need to be tried on to ensure that they fit and do not charge.”

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with no minimum spend, dispatch is within 2-5 working days however returns are payable by the customer. Returned goods can be taken into a Charles Clinkard store or returned via the following methods: Royal Mail/Post Office-There are various services available however it does depend on the option you chose to return Collectplus-£4.49 for up to 10KG in weight, ideal for larger items or multiple products. Also convenient as there a number of drop off points across the country. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. We ask all customers to review www.gaborshoes.co.uk as this helps to reflect the different levels of service received. We are sorry to hear you will not return in the future and have emailed you via the order to helps restore your faith in online shopping for your Gabor purchases. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I've ordered 2 pairs of boots and one of them wasn't the right size for me, which is fine, I asked to return one of the pairs. However, the thing that let me down is after spending £280 the company asked me to pay the return shipping which was £11. I mean, most companies that sell expensive items would often include a prepaid label, not asking their customers to pay the return shipping by themselves!”

Posted 5 years ago

Thank you for your review. We offer a free postal service, but we do ask customers to cover the cost of returns. You can take back to a Charles Clinkard store at no cost if you have one near to you. However, with regards to posting, many customers do order more than one pair for fit and will return the items that they do not wish to keep. For this reason on our website there is a Collect+ link where you can buy a label for £4.49 which covers up to 10 kilo, so several items can be returned for this one low cost. We do hope that this will not put you off ordering in the future, we do review our policies regularly so will add your comments. With regards, Janice Ruddock Customer services.

Posted 5 years ago

“Having been given the option of altering the delivery date from the Monday by yourselves, I did just that, requesting delivery on the Tuesday when I knew I'd be home. However the delivery was still made on the Monday, so I was not at home and my boots were left with a neighbour I had not wanted to inconvenience.”

Posted 5 years ago

Hello, Thankyou for your email. We are disappointed to hear your feedback regarding the courier who delivered your parcel and will of course approach them directly. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Shoes were VERY wide, G fitting, although this was not mentioned in the description.q”

Posted 5 years ago

Hello, Thankyou for your review. Gabor are a German brand and their width fittings do not convert the same as the UK. The Gabor Brambling is part of the wide fitting rang which the manufacturer offer, to identfy the wider fit, the inside of the shoe will hold either a G or a H. We are sorry this was not includedwithin the description and appreciate this being brought to our attention. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I think it is completely unacceptable, particularly when buying shoes and need to try several sizes, to be asked not only to pay the postage for returns, but to send them by recorded delivery. I have not bought from you before, and will be buying from John Lewis in future!!”

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard delivery with no minimum spend and ask customers to pay towards the cost of the return. You can use various services to return such as Collectplus which is £4.49 for up to 10KG in weight, this is ideal for larger items and multiple orders. The Post Office also has extra services which will vary and you can also return to a Charles Clinkard store if local to you. We are sorry to hear you will not return in the future and hope you will reconsider especially as we offer one of the largest ranges in Gabor. We ask customers to leave a review and appreciate all feedback especially as it helps to reflect the different level of services we offer. If we can assist further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Sadly these shoes are so painful! I bought what I thought were the same shoes as I bought 3 years ago which were brilliantly comfortable. They look exactly the same but are much narrower and so painful. Such a shame as they cost £95. Maybe they used to come in a wide fit? Anyway I have worn them for a couple of weeks to work but still really painful. My fault, I should have returned them. Your service is excellent though!”

Posted 5 years ago

Hello Suzanne Thankyou for your review of the Gabor Denver. The style is only available in a standard fitting and it may be the previous purchase you made was very similar but a wider fit. If you still have the original pair you can of course contact us with the details and we can help to identify it and also enquire as to whether the item is still available. We are delighted the service was excellent and will ensure your comments are passed over to all the teams who helped to process your order. For the future, if buying a new pair of Gabor (or any brand), I would suggest wearing around the home only for a number of days. This will help to ensure you find the fit comfortable and if you also like how it looks. We offer 35 days to return an item unworn for a refund or an exchnage however are unable to accept back a pair which has been worn outside. If we can offer help with additional queries do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“The boots were perfect but the delivery experience a total farce! The DPD driver came to our building which is 4 floors high, looked at the communal front door, took a photo and left without trying the door, which does not lock. I know this as I saw the photograph and one of your colleagues kingly called DPD to be told that the driver couldn't gain access which clearly was not the case. We are on the 3rd floor (a map is in the foyer) and were waiting for him to arrive between 12:15 and 13:15. I received a text at 13:00 saying' sorry to miss you'!!. Very annoyed I re-arranged delivery via their email link for the next day after 12 noon to a DPD Hub (Halfords) 7.5 miles away.....but when I arrived the parcel had not been delivered!. Later that day my tracking showed my parcel had been returned to their Swansea depot at 3:30. The next day I received a text to say that the parcel had arrived at Halfords and went once again to collect it. It looked an absolute mess...the packaging was ripped wide open and the box battered! You cannot speak to DPD unless you are willing to pay £7.00 a minute by phone and all emails bounce back. A terrible service which would make me thing twice about ordering anything again although as I said the boots were lovely. I suggest that this sort of delivery service will cost your company in the long run as I'm sure this is not an isolated incident and their is no redress for your customers. Many thanks.”

Posted 5 years ago

Hello Caroline, Thankyou for your review. We are very disappointed to hear of your experience with the courier. DPD are usually excellent and offer a one hour time slot with the option of a safe place should you not be at home for the delivery. On this occasion, this clearly was not the case and we are very sorry for the inconvenience you encountered in finally receiving your boots. We are sorry to also hear that you are considering not returning in the future, we do offer alternative options such as Royal Mail and additionally you could chose Collectplus at checkout which is convenient as it could be a local corner store near to your door. We appreciate your feedback and will ensure your concerns are passed directly to the courier. We hope you will return in the future and if further assistance is required do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Nothing very good experience”

Posted 5 years ago

Hello, Thankyou for your review. We are disappointed to receive only a two star review on this occasion as we are unaware of any concerns with your recent order. If you can contact the Customer Services Team on 0345 241 7742 with your advice we can look to assist you. We look forward to hearing from you. Kind Regards

Posted 5 years ago

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Gabor Shoes is rated 4.6 based on 10,707 reviews