Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,634 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

Write Your review

Tell us how Gabor Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fastening is shown as buckle. It is in fact velcro fastenings with plastic buckle decoration. Not tge standard I am used to from Gabor.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review We appreciate you bringing this to our attention and will have the details of this shoe amended to help other customers when browsing. We are sorry you were disappointed and hope you will return in the future Kind Regards Nicola-Customer Services

Posted 2 years ago

“Very disappointed with the boots. They had a very sharp tack sticking through from the heel through to were your actual heel goes. This hurt my foot when trying on ! This should not have passed quality control. Due to this I had to return at my own expense which I don't agree with. Decided to drive hour to a shop to return instead of cost of postage. Lady in shop helpful and was very surprised at nail tack sticking through. Now waiting for my 170.00 to be returned”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are very sorry for the issues raised with your recent purchase. As this was a fault with the item, our Customer Services Team would have been able to assist with the return however we are delighted the team in store were able to help. We have sent a seperate email regarding postage and hope you will not be deterred from returning to us in the future Kind Regards Nicola-Customer Services

Posted 2 years ago

“I buy Gabor for their style and comfort - always a good range to choose from.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are delighted to hear you enjoy your Gabor shoes. Please can you let us know if there is anymore we can do to assist and improve the score Please send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Won’t be buying again unless instore as have to pay to return”

Helpful Report

Posted 2 years ago

Thank you for your email. You can return any item bought on our Gabor website to one of our Charles Clinkard stores. I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 2 years ago

“My lovely boots did not fit. Unfortunately I’ve had to pay £9.00 to return. Therefore I will not be purchasing anything else from Gabor as it has a very expensive return system. In future I will stick to shops like John Lewis where I can return and in fact end up buying more and keeping.”

Helpful Report

Posted 2 years ago

Thank you for youe review. We are sorry to hear that the boots did not fit. You can return to any Chalres Clinkard store, or buy a label for return on our website for £4.49 that covers up to 10 kilo. We hope that you find something that is more suitable for your requirements. Kind regards, Janice - customer services.

Posted 2 years ago

“Although I like your shoes and boots and have many pairs I was shocked at the cost of returning a recently ordered pair of boots online. Yours is the first company that has charged for the items to be returned. Due to the value of the items it cost £18.59 for the return, which is 10% of the value. This has soured my opinion of your company.As a result I will never buy anything online again from your company and will seriously consider buying your footwear in person.”

Helpful Report

Posted 2 years ago

Hello Thank you for taking the time to leave a review. We offer a free standard UK delivery on spends over £40.00 however as part of our terms and conditions we do ask for returns to be paid for. You are welcome to use whichever service is convenient and we do recommend a tracked service for your reassurance and you can also return via a Charles Clinkard store. The cost of return via Royal Mail will vary depending on what services you opt to add. Your comments have been passed onto the relevant teams as we appreciate all feed back as this helps us going forward as a company. We are sorry to will not return to us online however if we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I returned both pairs of shoes. One pair was too small - not your fault! The other pair were scuffed so faulty - I paid £11.50 to send them back but I would have had the second pair. Didn’t reorder as I didn’t want to find I been sent another pair that was faulty so went to the shops instead!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are sorry the shoes have arrived in this way. Shoes should be checked at point of dispatch, and it seems that this hasn’t happened in this case. To avoid the return charges, you can take items to any Charles Clinkard store, free of charge, where a refund can be processed. If you have any issues with your orders going forward, please contact customer services on 0330 005 0230 or customerservices@clinkard.co.uk, where our colleagues will be more than happy to help. I hope that this experience hasn’t put you off purchasing from us in the future. Kind regards, Dawn - Customer services

Posted 2 years ago

“Shoes arrived damaged and delivery was from Charles Clickard (which was not made clear at all when purchasing through the Gabor site). I had to return the shoes to the shop otherwise would have to pay for return delivery. I will not be buying from Gabor again.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review Items are sourced from our warehouse and stores, they may have been tried on or on a display however they should not arrive with you in poor condition or damaged. We are very disappointed this happened We are Charles Clinkard and we have the licence to operate www.gaborshoes.co.uk as they are based overseas in Germany. You can see the contact information included on the below link which is also from the website. https://www.gaborshoes.co.uk/contact-us-i56 We would like to apologise for the inconvenience this has caused you and hope you will reconsider ordering again. Our Customer Services Team are available seven days a week on 0345 241 7742 to assist with any queries and please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 2 years ago

“The shoes arrived in a very tatty box, I almost thought they were second hand. Also, the Gabor wording inside the shoes was feinter on one of the shoes. I almost sent them back. I was not impressed.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. Naturally we are disappointed to hear your shoes were not of the high standard you would expect. Items can be sourced from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We will investigate how this has occurred within our dispatch team. If you are able to send images of the issues with the fading to sales@clinkard.co.uk we can take a look at these for you Kind Regards Nicola-Customer Services

Posted 2 years ago

“Not happy with service. Realised as soon as I had clicked the "pay" button that I had ordered the wrong colour shoe. Phoned up and was told the order could be cancelled and I should just order again in the right colour. A few days later TWO pairs of shoes turned up, so I had to go to the post office and stand in queue for ages to send one back. Why did Gabor tell me the first order was cancelled when it wasn't??”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that this has happened. There is confirmation on your order that you called and wished to cancel. This has been an error on our part and I apologise sincerely for any inconvenience caused. I have written to you seperately about this also. Kind regards, Janice - customer services

Posted 2 years ago

“I had ordered two pairs of shoes. One pair was faulty and the other one for slim feet (narrow fit). I decided to take them back to the shop to change rather than returning them via post as I had to pay and didn’t want to risk receiving another faulty pair. On the website there was a Charles Clarkson in Guildford which was the closest to me but to my great surprise the shop doesn’t exist anymore. I am very disappointed with Gabor firstly for sending a faulty pair and secondly for not keeping their website updated. This is not a kind of customer service you expect from Gabor. Also the delivery driver was so unprofessional. He called the entry phone and when I went out he decided that the address is not correct. I had to stop him and make him to read the address again and showed him the door number. Total disappointment!”

Helpful Report

Posted 2 years ago

Thank you for your review. First of all we apologise sincerely that one of the pair of shoes were faulty. We would of course not have expected you to have any cost for return of a faulty item and could have provided you a label for Royal Mail. Unfortunately you are correct about Charles Clinkard Guildford store, this has recently closed down. This is a sad loss and we apologise for your inconvenience, this store has been removed from our website. I can see that you took your return back to one of our other stores and hope that you were happy with the service there. With regard to the delivery driver, we use an external service, either Royal Mail or DPD. I am sorry to hear that you did not have a good exerience with them and we will let them know of your comments. Kind regards, Janice - customer services.

Posted 2 years ago

“Gabor shoes are normally really comfortable and well fitted. I had a pair of loafers before and they were fantastic. Unfortunately for me the back of the shoes were really hard and end up digging in my ankles to the point they are bleeding and I am left with blisters too.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your review. We are sorry you are finding the Vital uncomfortable. This indeed sounds like an issue with fitting and the shoes may need breaking in. We would suggest allowing your blisters to heel and giving your feet time to breathe again, once this has happened then please retry these wearing socks (around the home) or popping a plaster over the area. Due to the quality of the materials being of the highest standard, these should start shaping to your foot and feeling more comfortable. If we can offer additional assistance please do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I was disappointed to receive damaged shoes (leather scuffed and insole rough on one sandal). I have returned the shoes for an exchange and been promised a refund of my postage. They are beautiful sandals and I love the Gabor brand so looking forward to receiving a fresh pair.”

Helpful Report

Posted 2 years ago

We apologise sincerely that you received shoes that were scuffed. All items should be quality checked before dispatch. Please be advised that we will let the disaptch team know of your disappointment and ask them to be more vigilant in future. Kind regards Janice - customer services.

Posted 2 years ago

“I ordered two pairs of wide fitting shoes for work. Both pairs were just not wide enough. The shoes were lovely quality but I am disappointed that the Wide Fit was simply not as advertised. Also the boxes the shoes came in were very tatty, as if they had been in stick a while. I was also unaware that the retuning of the shoes would not be free, I guess I should have checked. It cost me £6.50 to return them !! In these times of internet shopping this needs addressing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver free of charge but ask if customers can over the cost of return or take back to one of our stores. You can buy a label on our website for collect + This is £4.49 and covers up to 10 kilo. We were sorry to hear that your shoes did not fit and hope that you found something more suited to your needs. Kind regards, Janice - customer services.

Posted 3 years ago

“I bought 3 pairs of shoes- trainers and 2 pairs of sandals. The trainers were great but the sandals were uncomfortable so I returned them. It cost me almost £12 to return them. It’s disappointing to have to pay for Returns. It puts me off buying in future”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that you have paid so much to return these shoes to us. On our website is a link to Collect + which allows up to 10 kilo for the low cost of £4.49, this would allow you to return several pair of shoes to us in one package. You can also return to any Charles Clinkard store if you have one close to you. This may help if you do wish to order from us again in the future. Kind regards, Janice - customer services

Posted 3 years ago

“Shoes good but I won't be shopping here again as you have to pay for returns- ridiculous for such expensive shoes. It should at the very least be made clear the cheapest return options on the website. My young teenager had to take to the post office for me due to illness and was charged £20 for return of two pairs. I won't be buying direct from here again unless they change this out of step return policy.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear you are disappointed We offer free UK delivery on our orders however do ask for returns to be covered by the customer Our delivery and returns policy is available on our website on the link shown below, this offers guidance to the options available to return your items. https://www.gaborshoes.co.uk/delivery-returns-i57 You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“hi i still have not recieved my purchase!! there is no way of tracking the shipment outside the UK. this is not acceptable. the shoes are great but the delivery service is not. i would not recommend.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have sent details regarding tracking. Please note, currently due to the pandemic, brexit and other factors our postal service is encountering sever delays and we apologise for this. We hope your item will arrive soon Kind Regards Nicola-Customer Servces We have sent an email with your traclking details for you.

Posted 3 years ago

“I received 2 pairs of boots. It looked as though 1 pair had just come off someone else's feet. The zips were unzipped and one boot was creased across the instep, and they were thrown into the box not wrapped as usual. The other boots were packed in the box beautifully but the box was completely battered and sellotaped. I kept both pairs because they were comfortable but I thought Gabor shoes would have better quality control.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. We are very disappointed and will ensure your comments are passed on directly to the teams involved. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Liked the website and shopping experience, very smooth however was shocked that there was no free returns particularly for buying shoes. Will avoid shopping at Gabor in future for that reason and look for your shoes at other stockists like John Lewis who offer free returns.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items. With regards to returns, we offer a free UK standard delivery with a minimum spend of £40.00, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Customer Services

Posted 3 years ago

“I got Iria women’s boots size 4. They sent in left boot size 4 , left boot size 3.5. Second pair I ordered size 4 came in size 4. Left boot looks like it has different leather piece where laces go in on top towards inner part of the ankle. It’s shinier than the rest of the boot leather (which is mate) and also folds outwards when it should just keep straight shape. Either way quality is debatable if I can tell boots are made from inconsistent prices of leather that don’t match. DHL shipping is fast. I also tried ordering same boots from same store on Amazon- same luck, was sent the size I didn’t order.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have sent further information through your order. Apologies for any inconvenience caused Kind Regards Nicola-Customer Services

Posted 3 years ago

Gabor Shoes is rated 4.6 based on 10,634 reviews