FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“From my initial order enquiry right through to delivery, the service was outstanding and the team were always quick to respond to queries. David was happy to send out two sets of fabric samples also as I wasn't able to visit the showroom being based in Scotland. He also gave me the guidance on selecting the right sofabed, based on our requirements. What I needed was an additional kingsize bed for family visiting as I have a lot of visitors. Being a picky visitor myself, I wanted to make sure that whatever the solution, it guaranteed a very comfortable nights sleep for my guests. Furl had exactly what I was looking for and I didn't need to make my front lounge into a bedroom. It's now a bedroom when visitors come and remains a lovely lounge with an even lovelier sofabed in it for the majority of the time. I chose a kingsize sofabed and didn't scrimp on the mattress or the fabric. My visitors have all been surprised and very pleased at how comfortable they've been and love the new sofabed. An exceptionally well handcrafted sofabed, made in the UK, and delivered on time. I couldn't have asked for more. Thank you Furl.”

Helpful Report

Posted 9 years ago

“Just wanted to compliment you and your team on the fantastic service and the equally fantastic sofa bed! Throughout the whole process you’ve been accommodating and responsive to requests and the result suits our needs perfectly. Thank you.”

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Posted 9 years ago

“Great bed and equally important great service.”

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Posted 9 years ago

“The service provided from viewing the beds to installation was absolutely top notch only equalled by the comfort of the bed. And I also have a cupboard underneath the bed which is so easily accessible.”

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Posted 9 years ago

“The first simplicity max we bought for our son was so good, we were obliged to purchase a second for our daughter. Both beds are fantastic in terms of craftmanship, comfort and practicality offering ingenious storage.”

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Posted 9 years ago

“Well worth the wait love the bed better then I expected the men who installed the bed even put the mattress on my new bed . Brilliant Thank you”

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Posted 9 years ago

“We bought a classic sofa bed. It is exactly what we hoped for- the bed is very comfortable and the mechanism extremely easy to use. The sofa looks good and is comfortable. We were very keen to get a decent mattress as our most frequent visitors are my 80 year old in laws, one of who has back problems. Getting a sofa bed meant that our spare room is also extra living space and it works really well. Great service and good quality product. Very accommodating when we visited the workshop to check it all out. Thank you.”

Helpful Report

Posted 9 years ago

“Don't be put off by the bad service from the sales women at the show room. It might arrive in 7weeks. The delivery man said it would loosen up in time. It appears a bit stiffer and both me and my wife have difficulty opening it out each night. Looks good though as a settee and good as a bed. Very comfortable and good for the interior look.”

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Posted 9 years ago

“From contact with Furl to talk through my requirements through to ordering, delivery and using the Sofa bed has been an absolute pleasure We are delighted with all elements of your service and product and have no hesitation in recommending you ( which we have already done many times!)”

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Posted 9 years ago

“The delivery and set-up was on time, efficient and quick. We have had the bed for over 6 months now and it is so comfortable. Plus the storage space inside with the safe is really helpful for us. Love it!”

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Posted 9 years ago

“We have been very pleased with our bed. It is very stylish and of good quality. We purchased the Max in the king size as we wanted the biggest storage underneath and it has made a huge difference to space in the bedroom and ease of which to find an item in the storage area. Previously we had to crawl under the bed to pull boxes out and go through opening them all up to find something. These beds are expensive but it will last a long time and not fall to bits like cheaper versions.”

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Posted 9 years ago

“We went to the showroom around 3 times before placing our final order for 3 beds. Overall Becca spent several hours with us helping to choose each bed and the different material and finishes. The fitting team were extremely professional and courteous and completed the 3 beds in a couple of hours . It's been around a month now and we are very pleased with the beds.”

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Posted 9 years ago

“Really pleased with Furl and the product. Quality piece of furniture with excellent concealed storage. We were looking for an upholstered super king size bed base without an inbuilt headboard and found they were few and far between until we discovered this range”

Helpful Report

Posted 9 years ago

“I bought a Duette sofabed from FURL late last year and can honestly say that it is brilliant! It's my every night bed in my mother's 1 bedroom flat, where I now stay. It's incredibly comfortable to sleep on and the mechanism is easy and so quick to open and close up each day. The design is unlike any I've seen. No taking off and putting back of numerous cushions as with other sofabeds. The previous one was so hard to pull out, it began to be a serious strain on my back so I went on a long and exhaustive search for an everyday replacement. I'm so glad I managed to find this one. I chose a memory foam mattress (middle of the range I think) which is extremely comfortable and I know that if and when it needs replacing I can get a new one that will fit, something I was unable to do with the last one bought at John Lewis many years ago. The sofa cushions which are all sewn together appear to never sag, but are very comfortable to sit on and very good for the back. The linen material is very hard wearing and looks great. I ended up paying a lot more than I'd planned but can honestly say that it was worth it as it's used every night as a bed and every day as a sofa. I feel like it will last for many years, and excellent after sales service will be at the end of the phone should I have any problems.”

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Posted 9 years ago

“The sofa bed was constructed on-time and delivered on schedule. The delivery was fuss free. Importantly, the product is absolutely first class, that is comfortable, stylish, and of high quality construction. A very impressive service.”

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Posted 9 years ago

“When downsizing and moving from a house to a new flat we discovered that our wardrobes and two closets were quickly filled up with items that we needed on a daily basis. We were therefore forced to look for some additional space to store occasionally used bulky things (luggage, coats, winter bedding) and decided on a storage bed solution. After an extensive internet search we discovered FURL and their Max bed and this met our requirements perfectly. The bed extends beyond the king size mattress by only few centimetres while providing really cavernous storage space - it miraculously fitted within our rather small bedroom. Owner's enthusiasm for his own designs, robust construction and obvious attention to detail also reassured us of its longevity. Finally, with FURL's easy-fit fabric customisation, we used a high quality fabric to match the rest of our luxury furniture. Having used the bed for almost a year now, we remain extremely pleased with the result. Thea & Ante Sesardic, Ealing, London”

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Posted 9 years ago

“A quality bed that is great value for what you get. We fully expect it to last many years. The delivery and fitting service was worth every penny, very polite and very professional.”

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Posted 9 years ago

“The amount of customization is amazing. Simple website, good showroom, helpful support. I cannot honestly praise Furl enough for making my purchase as easy as you can possibly think! Also, thanks to Google for putting them right on top of my search. That's how I found out about Furl and I will surely not regret my choice.”

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Posted 9 years ago

“We have had our Simplicity Max Super Kingsize storage bed for several months now. We made a visit to the showroom before purchasing to see the quality of the construction in person before buying and we weren't disappointed. We spent a considerable time trying out the different mattress options and chose the Latex 750 which gives a wonderful nights sleep - like resting on very supportive clouds. We had to rearrange delivery a couple of times due to decorators not finishing on time but the team were very accommodating. Delivery was prompt on the chosen date and fitting was carried out efficiently and cleanly. We chose the deeply headboard to be wall mounted. Please note that the fitters will not fix your headboard to the wall and this really was the only tricky part of the assembly. We needed to fix to a lathe and plaster wall and the fixings provided were not sufficient to take the weight. In retrospect we should have had the headboard fitted to the bed itself although this meant it wouldn't have been flush against the wall. Also with regard to the headboard, I had chosen the largest size 91 cm but it actually measured a few cm less. I queried this but was told that the size was an average and differed to ensure symmetry of the diamonds between the buttons. In the end it didn't really make too much difference. The storage is fantastic , although it is in danger of becoming a dumping ground for everything since we emptied our loft. However I do find it a bit heavy to lift with the super Kingsize latex mattress in place. I wonder how I will manage as I get older as it takes all my strength with two hands to lift if my husband isn't on hand. Overall though it is a beautiful, comfortable and very useful bed which I would recommend to anyone. David made the whole experience feel personalised and he was extremely helpful at every stage. Excellent.”

Helpful Report

Posted 9 years ago

“If your looking for a storage bed or sofa bed look no further than FURL,great company,products and staff,shop elsewhere at your peril.”

Helpful Report

Posted 9 years ago

FURL is rated 4.9 based on 1,584 reviews