FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,584 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We are very happy, not only with the sofabed, but also the delivery - a very difficult installation given the stairs to be navigated and an old item to be moved. All well handled with good humour.”

Helpful Report

Posted 11 years ago

Hello Mark, thank you for your comments, we've delivered our sofa beds into some of the most challenging spaces, and so far we've not been beaten!

Posted 11 years ago

“beautifully made. very helpful delivery chaps”

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Posted 11 years ago

Thanks Simon, if i'm ever in the area ill come see your show. http://www.houseofmagic.co.uk

Posted 11 years ago

“The sofa bed is excellent and used daily, I am a bit concerned about the mattress that is already in need to be changed.”

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Posted 11 years ago

Hello Carlo, Thank you for your comments, your mattress is guaranteed for 5 years like your sofa bed so if there is a problem we will replace it. In the meantime, please rotate and turn your mattress next time you use it so that it gets even wear.

Posted 11 years ago

“You will have never purchased an "every day use" sofa bed unless you have bought one from The Sofa Bed. The high quality of the sofas, the design and the fact that the bed function is as comfortable as a standalone bed makes these guys stand out from the rest. Other manufacturers claim to have an "every day use" bed function - quite simply they don't. Add an easy ordering process, guarantees, great customer service and on time delivery & installation and you get a really great package. Highly recommended to all those seeking a superb quality "every day use" sofabed!!”

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Posted 11 years ago

Hi Mathew, thank you for your review - keep enjoying your sofa bed!

Posted 11 years ago

“Fabulous piece of furniture! Very comfy as a sofa and doesn't look like a typical sofa bed. However very simple to convert to a bed which has a good mattress and very comfortable . I would recommend this to anyone looking for a good quality sofa bed.”

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Posted 11 years ago

Hello Sue, thank you for taking the time to add your comments online - we wish you and your guests many years of enjoyment of your sofa bed.

Posted 11 years ago

“Amazing sofa, excellent quality, durability, brilliant mechanism, timely service!”

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Posted 11 years ago

“Aside from the fact that it is an extremely comfy bed, it looks very smart with the matching headboard and I like the idea that Ottoman storage boxes are available, also in fabric to match the headboard and bed. The service was extremely good and the guys who arrived with the bed and set it up were professional and helpful. In addition, the bedroom is finally tidy, with all sorts of bedding and miscellaneous junk safely stowed in the compartment under the bed.”

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Posted 11 years ago

Hello Roberta, Thank you for your nice comments, it was our pleasure making your bed and we love that you are using it as intended.

Posted 11 years ago

“I ordered a storage bed from this company mainly because I needed a bed to arrive in small enough sections to go up a very steep and narrow staircase. However, I would use this company again as they were fast, efficient, the guys building the bed were also very fast, polite and efficient. Having had the bed a hew months now, I am delighted. I can store ridiculous amounts of stuff and quality of the bed is excellent. Would highly recommend the storage bed company.”

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Posted 11 years ago

“Great Bed, Great Service”

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Posted 11 years ago

“We have bought a storage bed and a sofa bed for a small bothy in Scotland. Both contain SUPERB mechanisms. The Sofa bed is a joy to use and visitors often comment on the quality and the mechanism of the bed. You will not be disappointed. John”

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Posted 11 years ago

“We have been delighted with our storage bed! Impressive quality product, superb customer service and genius storage options. Would highly recommend them. Every home should have one!”

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Posted 11 years ago

“Excellent service from all members of staff. When ordering David patiently offered advice - Jessica efficiently arranged delivery and the two delivery men continued the good service by being polite and well organised. The quality of the bed is excellent. I would, without hesitation, use this company again.”

Helpful Report

Posted 11 years ago

“After visiting the London showroom and being very impressed with the professionalism of David and the quality of the products on display we decided to order 2 beds. The beds were built to order exactly as specified and delivered and installed without any problems. Whilst the beds do initially seem expensive, I have no doubt they will work out to be very wise purchases in the long run as they are built to a very high quality. We have had them almost 6 months now and are very happy with our purchase.”

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Posted 11 years ago

“I bought two max double storage beds as I hate clutter and was desperately short of space in our two bed flat. My main concern was that they might look a bit 'heavy', but I need not have worried - they're absolutely fab. The quality is 5 out 5. On average we lift the beds at least once a week and it never feels like a chore as the operating mechanism is smooth and slick. From day one I've slept like a baby as the mattresses are extremely deep and comfortable. Lead time was longer than we've become accustomed to, but they were definitely worth the wait. I'd highly recommend to anyone looking for a smart storage solution coupled with a lux bed.”

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Posted 11 years ago

“This is the second bed I have purchased from this company. The company is reliable and the product is very good. The staff will deal with any issues after delivery which is always a positive sign. Thank you David and team”

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Posted 11 years ago

“Excellent service and product. Very satisfied. Would have like to have been able to purchase the heavy duty fixings needed for the headboard from company as I had difficulty in finding them locally and had to buy from internet. However, once it was fixed the headboard finished off the overall look of the bed. All in all an excellent, well made product and well worth the price.”

Helpful Report

Posted 11 years ago

“Product is outstanding - made and delivered exactly as requested. I'm actually glad I paid the extra to get a bed from this Company (these aren't budget beds after all). The bed is well made and as comfortable as I'd hoped. I used: - the online fabric swatch service to help choose a material (arrived very quickly - even with a few extras to consider). Very helpful - the showroom near Ikea in North London. Really helpful to make the right choice of mattress - then ordered using their laptops on site so I could ask questions. They then did an excellent job arranging delivery with the flexibility to meet my needs. The gents who assembled the product were careful and friendly too. Overall an example of the best of British manufacturing and design. I've recommended to others.”

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Posted 11 years ago

“Wonderful service, wonderful mattress”

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Posted 11 years ago

“Wonderful service, wonderful mattress”

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Posted 11 years ago

“A brilliant company, the advice over the phone included, a good comfortable bed. A very efficient company, very pleased. would definitely recommend ,”

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Posted 11 years ago

FURL is rated 4.9 based on 1,584 reviews