FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with new Metro Sofa Bed. David very helpful in the showroom. Delivery and home installation friendly and efficient. Two weeks quicker than estimated delivery time which was a bonus. My second purchase from Furl after buying a Max Storage Bed in 2013.”

Helpful Report

Posted 3 years ago

“Super efficient order and delivery - 2 weeks earlier than expected! Delivery team kept me informed on when they would arrive, and were extremely courteous and respectful, explaining how the sofabed works!”

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Posted 3 years ago

“2nd bed purchased from Furl. Yet again, an outstanding product. The delivery men were so friendly and professional. The best night’s sleep was had!”

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Posted 3 years ago

“From the helpful service in the showroom to the delivery and assembly of our sofa bed the team at Furl were incredibly helpful and pleasant. The service we received throughout was excellent.”

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Posted 3 years ago

“The purchase process was very pleasant. The lady in the store helped us choose the exact sofa for our special needs. It was very important to us that the mattress be of high quality, and we found that Fuel is the ultimate choice. The delivery guys were very kind and pleasant, came and kept Covid rule when they entered the flat. As they assembled the sofa, they explained the process and how simple it is. They helped us place it in the best way in the space and were very nice and detailed on how to keep the sofa in the best condition. very pleased”

Helpful Report

Posted 3 years ago

“This is my second time using the Furl storage bed company. The products and services are second to none. I went to the showroom to view a dining table, David was polite and helpful as ever. My mistake was to sit on one of the sofa beds while I waited for David to get sample swatches to show me of the table. The sofa bed was so comfortable, that on my return home, I put in an order for the dining table and the sofa bed (an impulse purchase, as I already owned a sofa bed). My delivery went without a hitch, the delivery team was polite. They removed their shoes upon entering my home and even washed their hands before they began to assemble the 'Classic' sofa bed, to ensure no soiling during assembling. They even invited me to view the assembly of the sofa, which was less than 10 minutes. I also got a nice surprise, as the dining table was also delivered, in time for Christmas, several weeks ahead of the scheduled 2022 date. They demonstrated the operational functions of each piece and cleared away all packaging before they left. I am very pleased with my Furl products and intend to purchase a storage sofa to match the sofa bed.”

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Posted 3 years ago

“Fantastic product, amazing quality. Delivery drivers were super helpful and gave plenty of warning for delivery”

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Posted 3 years ago

“Efficient and customer focussed from start to finish. The help we received from Marcin in the showroom was excellent - knowledgable and creative, Marcin helped us choose a colour scheme and sofa bed that left us excited. Marcin really went above and beyond, helping us choose paint colours and advising on tones/colours of walls/curtains etc. The delivery drivers were equally impressive, going out of their way to advise and help with how the product works and the easiest way to move it. A real credit to the company and top customer service. Thank you to all the team for an amazing experience.”

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Posted 3 years ago

“The installers were very efficient and polite. Instructed the build of the sofa and the safe process should I wish to dismantle or move it. Vert pleased with the whole experience”

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Posted 3 years ago

“Amazing service from purchase to delivery. The store was great for seeing and trying the sofabed in a relaxed environment. When the sofa arrived the drivers were really helpfull at getting it set up and explaining everything we needed.”

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Posted 3 years ago

“Received today, delivery and installation was excellent”

FURL 5 star review on 20th December 2021

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Posted 3 years ago

“Excellent service overall from design to delivery. This was our second purchase and we’re already planning a 3rd.”

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Posted 3 years ago

“Great sofa bed - so easy to open/close and the mattress is really comfy. Delivery team super friendly, polite and wanted to make sure everything was just how we wanted it. Could not ask for more. Customer service fab throughout and being able to speak to someone on the end of a phone quickly - such a rarity! Thank you!”

Helpful Report

Posted 3 years ago

“Really impressed with my new sofabed and the incredible service from all the staff at the showroom in NW London. The delivery team were professional, friendly and very efficient, the sofa bed was installed and set up in under 30 minutes. It's really well made and very comfortable. Great product, service and delivery.”

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Posted 3 years ago

“Very happy indeed with the product, service and delivery. you get what you pay for and you can tell with this product and company that they know what they're doing. so pleased.”

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Posted 3 years ago

“Our Furl sofa bed was delivered today. The delivery team turned up when they said they would, were extremely courteous and provided lots of helpful information about the sofa bed. They assembled it quickly and neatly, and removed all the packaging. We were very impressed with the delivery team and are enjoying our new sofa.”

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Posted 3 years ago

“Particularly impressed with the delivery and installation. They were happy to explain the whole assemply process to me, in case I ever needed to move it. Really grateful.”

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Posted 3 years ago

“service excellent and product. Comfortable sofa & bed, what i was looking for. Would recommend”

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Posted 3 years ago

“We ordered our sofa on 1st October. ETA was the beginning of January. We were pleasantly surprised that the sofa was delivered in mid-December. The delivery team was quick and professional, they assembled the sofa literally in a few minutes and explained all the nuances about the sofa mechanism.”

Helpful Report

Posted 3 years ago

“Bed arrived3 weeks earlier than anticipated which was great. Delivery was on time, the delivery men were very polite, efficient and tidy when setting up the bed. Haven’t slept on the bed yet but impressed so far”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,513 reviews