FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,514 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed arrived3 weeks earlier than anticipated which was great. Delivery was on time, the delivery men were very polite, efficient and tidy when setting up the bed. Haven’t slept on the bed yet but impressed so far”

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Posted 3 years ago

“Drivers were professional and efficient. Both agreed to wear face masks.”

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Posted 3 years ago

“The delivery was as notified and on time. Luovo and his colleague were pleasant and very considerate of our 2 kittens that were running whilst they were trying to assemble the sofa. I am very happy with our previous purchase 2 years ago and this is our 3rd item bought from Furl. It is an expensive piece of furniture but it is worth every penny.”

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Posted 3 years ago

“The sofa bed was delivered on the scheduled day by two friendly and efficient delivery men who did an excellent job of bringing it up the stairs unassembled and putting it together in a remarkably short space of time. It looks perfect and is very comfortable.”

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Posted 3 years ago

“The delivery chaps were superb. Not only very quick and efficient, but respectful by taking off their shoes and washing their hands.”

FURL 5 star review on 14th December 2021

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Posted 3 years ago

“In short a great sofa bed that was delivered at a convenient time and put together super quickly and efficient by two delivery guys who knew their stuff. Would 100% recommend”

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Posted 3 years ago

“Just an excellent product. I bought a large Sofabed in leather, entirely online with no access to a showroom due to distance - and to be blunt, it was a huge gamble. They are expensive, but there is no comparable product elsewhere on the UK market. No other sofabeds of this size, full length, using the lampolet mechanism - believe me, I searched for literally years before committing to purchase. It could have been a huge disappointment, but I couldn't be happier. It's great quality, looks really nice, and the bed is actually comfortable! Nice smooth mechanism on the Sofabed so it's really easy to open and close in one motion, no need to remove the back cushions as they're attached and will fold up nearly under the bed. Great delivery team, installed quickly, showed me how it went together so that I can move it in future, took all the packaging away, and were generally courteous and helpful. Basically yeah, I'm made up. Really pleased with myself for making the decision to buy Furl, and would do the same again in a heartbeat.”

Helpful Report

Posted 3 years ago

“The delivery pig the bed was excellent but I was so disappointed the wardrobe arrived in bits. I bought it from the showroom and expected it to be delivered to my bedroom as I had seen it. Sadly I am now waiting to get it assembled - not the service I expected.”

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Posted 3 years ago

“Excellent,polite punctual delivery.”

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Posted 3 years ago

“Very efficient communicating with us. Delivery team contacted us an hour before they arrived. They took shoes off before coming in, which was greatly appreciated, and they worked quickly and efficiently to assemble the sofa bed, showing us how to do this as they went. The sofa bed looks splendid and is really comfortable to sit on. Thank you very much.”

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Posted 3 years ago

“Very helpful advice and fantastic service in the showroom from David. Delivered ahead of schedule. Delivery was quick, efficient and very helpful with demonstrating the sofa. The sofa itself is comfy and the fold out bed is ingenious. Very happy!”

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Posted 3 years ago

“Had to wait a while for delivery, but that seems par for the course with the supply issues at the moment. It took about 6/8 weeks but that was made clear when we ordered and they fulfilled as promised. Delivery was very good. The two guys who came were polite and efficient, got things in and assembled quickly, showed me clearly how it all worked and left everything clean and tidy. All in all very pleased!”

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Posted 3 years ago

“Delivery drivers very efficient and very helpful, thank you”

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Posted 3 years ago

“After months of searching for a storage bed, I finally came across Furl. And so glad I did as it designed the best storage bed I have seen on the market. I absolutely love my new Max Storage bed and the Gel 1800 mattress is extremely comfortable. Thank you, MJ for the recommendation! The delivery team was great too, a quick and clean job, had the bed installed in less than 2 hours. Thank you Furl for delivering the bed of my dreams!”

FURL 5 star review on 29th November 2021

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Posted 3 years ago

“The wall bed has arrived and was installed Great product and Umar did a fantastic job, careful and meticulous Thanks for doing your utmost to get this installed in record time. Only issue is that our guests now have the best bed in the house!:)”

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Posted 3 years ago

“So pleased with all we ordered, especially our wonderful new storage bed. It was delivered even earlier than expected and assembled quickly and efficiently by a lovely polite team of two. Everything is perfect, thank you!”

FURL 5 star review on 28th November 2021

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Posted 3 years ago

“Hi We've had our sofa bed about a year now and so far 7 people have had an excellent night's sleep. We are very happy with the sofa bed and look forward to more positive feedback.”

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Posted 3 years ago

“Great delivery service and communication. Delighted with the quality and finish of the product!”

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Posted 3 years ago

“Excellent customer service, from my visit to the showroom at the beginning to the installation of my wonderful new Max bed, staff have been friendly, courteous, helpful and efficient. Delivery and installation completed quickly and neatly and I am delighted with the quality of my bed, and the storage is cavernous - perfect for my requirements. I wholeheartedly recommend Furl!”

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Posted 3 years ago

“Excellent all round”

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Posted 3 years ago

FURL is rated 4.9 based on 1,514 reviews