FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team that delivered and constructed our Paris sofa bed were courteous and very quick and efficient. Probably here for no more than 20 minutes with a helpful demonstration of how to open up the bed before leaving. The sofa looks great and we are very happy with our choice.”

Helpful Report

Posted 3 years ago

“Great trouble free service. Delivery team gave good instructions re. Sofa bed and I felt good customer care. Not used sofa bed yet but feels most comfortable sofa bed that I found that is not too heavy. Delivers were able to provide extra mechanism allowing sofa to be more easily moved which had been omitted during sales. Excellent thanks”

Helpful Report

Posted 3 years ago

“Delighted with our new sofa bed. From the attention we received when viewing our options in store, to the delivery by a professional team, the service provided by Furl is excellent.”

Helpful Report

Posted 3 years ago

“Your delivery team was excellent today. They were very friendly, worked quickly & neatly & very informative about how to use the sofa. I am very pleased with the sofa so far but obviously will only be able to review that fully once I have been using it for a while.”

Helpful Report

Posted 3 years ago

“Everything from start to finish could not have been better. What more could I say? Thank you very much to everyone, Val, MJ, Aimee, and last but not least, the wonderful delivery team.”

Helpful Report

Posted 3 years ago

“Excellent Service.”

Helpful Report

Posted 3 years ago

“Really pleased with my new bed - loads of storage, the mechanism is easy to use and it looks fab. Furl were great - very responsive on email & super friendly and efficient delivery / assembly team - thanks so much!!”

Helpful Report

Posted 3 years ago

“Great service at Furl from start to finish. I had multiple fabric samples delivered to my home address as a first step. This was followed up by a visit to the shop in London (recommended before purchase). Good advice for the choice of fabric and piping from the FURL staff during the visit to the shop and beyond via email correspondence. Special thanks to Marcin, the showroom manager, for helping me choose the right fabric and piping to match the decor of my house. Finally, cordial delivery men assembled the sofa in no time, explained the mechanism, provided advice for future disassembly and cleared the packaging. Last but not the least, great product (AirB sofa bed with chaise) as you can see from the attached picture. I am a very satisfied customer!”

Helpful Report

Posted 3 years ago

“Very satisfied with my experience at the store and the delivery. Everyone was helpful efficient and cheerful. They are clearly committed to their work.”

Helpful Report

Posted 3 years ago

“Fabulous product delivered and installed with friendly professionalism. 100% recommend.”

Helpful Report

Posted 3 years ago

“Excellent service overall and furniture arrived sooner than expected. Delivery and installation service was excellent”

Helpful Report

Posted 3 years ago

“This is our 3rd bed from Furl - and it’s a whopper! Delivery up to 3rd floor flat didn’t seem to faze the company and quality of product, ease of website, communication and delivery outstanding.”

Helpful Report

Posted 3 years ago

“Amazing service right from helping us choose the bed to the delivery.”

Helpful Report

Posted 3 years ago

“Easy purchase. Quick response to emails. Great delivery and assembly - pleasant, quick and hassle-free. Thank you!”

Helpful Report

Posted 3 years ago

“The quality of FURL sofa beds are exceptional (lovingly made in Italy) and their staff members are friendly and happy to offer any assistance. Lyuben installed the sofa bed efficiently and showed me exactly how all the pieces fit together. I can’t imagine there’s a better supplier of premium sofa beds in London.”

Helpful Report

Posted 3 years ago

“We had a slightly customised air storage bed made to accommodate some additional clears 3 to the floor and also a thicker mattress. Quality is really good, and delivery and installation happened on schedule.”

Helpful Report

Posted 3 years ago

“Gorgeous sofabed, very comfortable and the mechanism is so simple and elegant. The installation was quick and the delivery team were lovely, very friendly and efficient. They took the time to walk me through how to assemble and disassemble the sofa should we need to move it in future and made sure everything was just as I wanted. Would very happily recommend and would absolutely buy from Furl again.”

Helpful Report

Posted 3 years ago

“Great product. Simple and quick installation by a great smiley and helpful team. Superb management of purchase and delivery process.”

Helpful Report

Posted 3 years ago

“Absolutely first class service from the installation team and very pleasant”

Helpful Report

Posted 3 years ago

“We went to their shop first to get an idea of the sofa beds work and look like. The order itself was placed online with help of Marcin on the phone. Since we chose a different fabric than what was standard we had a few hurdles to overcome, but Marcin was brilliant and my sofa just arrived and looked as fabulous and perfectly functional as imagined. Well done and thanks !”

Helpful Report

Posted 3 years ago

FURL is rated 4.9 based on 1,513 reviews