FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,580 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good service, very good staff and quick installation!! The quality of my London Sofa Bed is excellent!! Thank you very much!!”

Helpful Report

Posted 4 years ago

Giener- Thank you. We very much appreciate your kind words.

Posted 4 years ago

“The service was very professional and excellent rapport with David who arrived and fitted the sofa bed in less than no time ! We now have a beautiful sofa and the most comfortable sofa bed in the world ! 👌😃 Siew Kingwell”

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Posted 4 years ago

Hello Siew - We are very pleased to hear how much you love your new sofa bed! Thank you for taking the time to leave us a review.

Posted 4 years ago

“Furl - great products, amazing quality and unrivalled service. Living in an apartment, Furl beds are the logical choice; our Max Storage bed in Superking is perfect for our needs.”

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Posted 4 years ago

Hello George- Thank you for taking the time to leave a review. The 40cm of storage the Max+ gives you is great for apartment living!

Posted 4 years ago

“I am very happy with my sofa bed . It is beautiful and elegant to look at , a lovely colour , comfortable to sit on and to sleep in . The delivery drivers were extremely polite and considerate. The only negative was that it was a very long wait between placing the order and it arriving (over 2 months) . Other than that I would highly recommend Furl . Thank you!”

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Posted 4 years ago

“Very happy with our new storage bed - well made and gives us so much extra storage! The delivery team who delivered and assembled the bed were excellent and the company has always been very responsive to my questions throughout the process.”

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Posted 4 years ago

Hello Grace, Thank you for your kind words, it was our pleasure to make and assemble your storage bed and see how your chosen Farrow and Ball colour completed your room. Enjoy the storage 40cm is HUGE!

Posted 4 years ago

“Downsizing can be almost a pleasure with FURL on your side.From the amazing space afforded by the hydraulic bed to the equally ingenious flexible table; All accompanied by the expertise and courtesy of Marcin and David to the delivery people make for a painless experience. Corinne and Martyn.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

Corinne and Martyn- Thank you very much for taking the time to leave such a kind review. I will pass on your feedback to the rest of the Furl team.

Posted 4 years ago

“A very good place to shop! I received excellent customer service from the person who served me and processed my purchase back in April, and the friendly and professional team who delivered and installed my sofa bed yesterday, were very efficient and worked quickly. I have no complaints and would recommend them to anyone looking for good quality, well made furniture.”

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Posted 4 years ago

We are very happy with your kind words, Thank you.

Posted 4 years ago

“Quality bed, excellent storage and wonderful customer service, particularly the delivery team. Can’t fault anything.”

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Posted 4 years ago

“Great information, customer service, and a friendly and extremely efficient delivery team who assembled my sofa bed. Not an easy delivery thanks to a tight staircase but they did a fantastic job. Very impressed, thanks Furl.”

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Posted 4 years ago

“Service has been great! Especially the delivery guys. Can’t fault them.”

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Posted 4 years ago

Aaron - Thank you for your kind review. I will pass on your feedback to our delivery team!

Posted 4 years ago

“Very friendly and quick service”

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Posted 4 years ago

Thank you for taking the time to leave a kind review.

Posted 4 years ago

“The two delivery men were quick at assembly the sofa bed, excellent communication skills.”

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Posted 4 years ago

Thank you for your review Patrick. We hope you enjoy your new sofa bed!

Posted 4 years ago

“Excellent service, great selection of furniture, delivery crew excellent as well!”

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Posted 4 years ago

Thank you for your review Susru!

Posted 4 years ago

“I highly recommend Furl to anyone who is looking for a bespoke solution. The whole team has been with me from start to finish; MJ was very helpful with listening to what I wanted and designed my headboard to the expectation I wanted. The delivery team were superb, super kind, friendly and professional. They really knew what they were doing. I am very happy and am pleased to say, it was well worth the wait!”

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Posted 4 years ago

Hello Hanife, we are very pleased that we were able to bring your vision to life!

Posted 4 years ago

“From start to finish MJ listened to my needs and really brought what I pictured into life! I am SO happy with my bed, it’s absolutely beautiful. The installation team were also very kind and done a great and professional job with the assembling of the bed. I must say, it was well worth the bed!”

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Posted 4 years ago

“Great storage and space saving beds (we've bought 3). Excellent quality, lovely people, fab service”

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Posted 4 years ago

“The team went above and beyond to get our bed to us when we needed it. We have only had the bed a few weeks so cannot review the bed itself yet. We really appreciated all their hard work and answering all my questions pre-sale. Thank you very much Furl.”

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Posted 4 years ago

“All my business was done via video link due to COVID restrictions. The salesman took my details after my sister had checked out the ones on my list and I’d made my decision. It was conducted very professionally. I was given an estimated delivery date which was later extended by two weeks - not a problem”

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Posted 4 years ago

FURL is rated 4.9 based on 1,580 reviews