FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,847 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The entire purchasing transaction, including transportation, has been highly effective and efficient. Carol guided me through the entire process, ensuring that each step was carried out smoothly.”

Helpful Report

Posted 2 years ago

Thank you for your great feedback. We try to make the whole buying process as easy as possible for our customers and so we're delighted to hear your comments. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 2 years ago

“The website was easy to use, the lady who called me was very professional. She called me when the delivery should be with me. Top marks.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 2 years ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

Helpful Report

Posted 2 years ago

Thank you for your review Barry. We sincerely apologise for the issues you experienced, unfortunately things do sometimes go wrong, even to the best of us. We can confirm that your equipment has now been collected have we issued a full refund.

Posted 2 years ago

“Seamless order to delivery process”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback. We pride ourself on excellent customer service and so we're delighted to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 2 years ago

“Quick service and product as described”

Helpful Report

Posted 2 years ago

Thanks for your review. We're pleased to hear you're happy with the service you received and your equipment. Please get in touch if we can help with anything in the future.

Posted 2 years ago

“Excellent sales team Helpful and punctual delivery team, 5Star all round”

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Posted 2 years ago

Thank you for your glowing review. We love to hear from happy customers. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 2 years ago

“good communication, fast service”

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Posted 2 years ago

Thanks for your 5 star review! We always aim to provide a comprehensive service to every customer and so we're delighted to hear that your happy with your experience with FFD. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 2 years ago

“Very pleased with the service”

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Posted 2 years ago

Thanks for taking the time to leave us a review and for your 5 stars! We aim to provide superb customer service with every transaction and so we're delighted to hear that you're happy with your experience. If we can help with anything in the future, we'd love to hear from you.

Posted 2 years ago

“Really good service from the sales staff and delivery on time. I would use FFD again thank you”

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Posted 2 years ago

Thanks for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 2 years ago

“Delivery made on time by friendly staff to clubhouse”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a great review. We always love to hear when customers are happy with the service.

Posted 2 years ago

“Quick reliant service. Very helpful. Thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us feedback. We aim to deliver a comprehensive service to every customer and so we're delighted to hear that you're happy with your experience using FFD.

Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

Thanks for your lovely review Paul. We're delighted we could help!

Posted 2 years ago

“Not Helpful, not recommended.”

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Posted 2 years ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 2 years ago

“Great communication Fast responses Perfect delivery 100% perfect”

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Posted 2 years ago

Thank you for your review James. We're delighted to hear you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 2 years ago

“Very good communication, very good service, very good delivery,very nice man! And took all the rubbish. Happy all round thank you.”

Helpful Report

Posted 2 years ago

Thank you for your great review. We aim to deliver a professional, first class service for customers throughout every aspect of the shopping process and so we're delighted to hear your feedback. We pleased we could help!

Posted 2 years ago

“Great company, fast efficient service with good delivery company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, we love to get feedback from our customers. We always aim to give every customer a first class service and we're happy that we succeeded in this. If we can help with anything in the future, we'd love to hear from you.

Posted 2 years ago

“We had a pretty horrid experience with an ice machine we purchasef from FFD but Laura who was our point of contact and she was superb dealing with this very unfortunate situation, as a cocktail bar, ice is the one ingredient you cannot do without. She guided us through the process and helped us upgrade to a better machine whilst being very responsive. thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star review. We try our best to help every customer to find the best equipment for their requirements, and while there may sometimes be unforeseen challenges, we always do everything we can to make sure that our customers are happy. We'll pass your kind comments on to Laura, and if we can help with anything in the future, please get in touch.

Posted 2 years ago

“Not used before but quick and easy website, delivery info clear and fridge arrived om time. V happy.”

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Posted 2 years ago

Thanks for taking the time to leave a review Neil. We're happy we could help and would love to hear from you if you need anything in the future.

Posted 2 years ago

“I recently ordered a 4 door bench freezer from FFD Commercial, the price for the freezer was the best price I found when looking the service was great and the delivery was great arrived soon after I ordered and the delivery guys communicated when myself on when they would be arriving.”

Helpful Report

Posted 2 years ago

Thank you for your great review Michael. Our aim is to offer quality products, at the best possible price and backed with a first class customer service, and so we're delighted that you're happy with your experience with FFD. If we can help with anything in the future we'd love to hear from you.

Posted 2 years ago

“Very good service and quick delivery. Thank you!”

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Posted 2 years ago

Thanks for your lovely review Nicholas. We're pleased we could help!

Posted 2 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,847 reviews