FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,492 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,492 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 20th December 2023

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FFD Commercial Refrigeration 5 star review on 4th July 2023

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FFD Commercial Refrigeration 5 star review on 14th June 2023

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FFD Commercial Refrigeration 5 star review on 18th March 2023

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FFD Commercial Refrigeration 5 star review on 16th December 2022

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FFD Commercial Refrigeration 5 star review on 1st September 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good service”

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Posted 9 years ago

“All went smoothly - the table top I ordered is fine”

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Posted 9 years ago

“Everything handled really well and rcvd delivery quickly. Only one bad comment - I didn't receive any operating instructions with my product. I did call however and instructions were emailed over. Although I had to call twice before they were sent.”

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Posted 9 years ago

“Service very good,customer service very helpful and polite.deliuery excellent,thanks to jolly delivery person and helpful.product seems to be very good.thanks to all”

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Posted 9 years ago

“all round very good service”

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Posted 9 years ago

“Product fine but email to advise of delivery misleading, sent Tueday and referred to delivery being between 8am and 6pm but did not stipulate day hence assumed next day but no delivery then was necessarily left with neighbour following day.”

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Posted 9 years ago

“Very quick.”

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Posted 9 years ago

“The whole procedure was very good and painless”

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Posted 9 years ago

“Delivery was in 2 days, which was good, but I did ask to be notified 24 hrs prior to delivery and this did not happen. I received a call 2 hrs before delivery and had phone around to make sure the club was open in order for the delivery to be made. The club had an away match the day of the delivery which meant not many people were available to open the club. Please stick to the instructions given.”

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Posted 9 years ago

“unfortunately your delivery service let you down. The delivery company phoned me the day they wanted to deliver the fridge, however, I was not available that day (Friday) and told them I would be at the premises Monday, Tuesday or Wednesday. Didn't hear anything from them until the following Friday when I got a phone call to say they were delivering the fridge that day!!!!”

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Posted 9 years ago

“ordering by phone was excellently handled. was a bit miffed that the promised next day delivery arrived a day late - during on of the hottest spells we've had for ages. delivery men were excellent - unpacked it and put it into position for me.”

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Posted 9 years ago

“would have had 5 stars but they delivered the wrong freezer although the only difference was the name. for further reference it would be a good idea to inform the customer exactly what they were getting,also we should have had the free unpacking service but the freezer was left unpacked. This has now been resolved to my satisfaction and would not hesitate to recommend this company as we have used them in the past with complete satisfaction”

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Posted 9 years ago

“The initial assistance provided by the salesman via the online chat was excellent; I was provided with options to choose from and make my own decision - there was no pressurised sale. The delivery man was helpful in providing tips about installing the fridge and had a good attitude which always reflects well on the company they represent, I feel. When I came to install the fridge I realised the door handle and hinges required swapping over so the door opened the other way, unfortunately the tools provided did not fit so when my colleague telephoned to request the correct tools she was informed we were lucky we received any tools in the first place... Not the best customer service. In the end we bought our own.”

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Posted 9 years ago

“Great online support when choosing products, excellent delivery time and although order not filled entirely correctly, customer service was brilliant at correcting and redelivering all within same 24 hour period, so no inconvenience caused.”

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Posted 9 years ago

“Didn't get delivery on first day as carrier's lorry broke down”

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Posted 9 years ago

“Good assistance when ordering, but delivery was late”

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Posted 9 years ago

“Quick & easy and god value”

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Posted 9 years ago

“Make it obvious that certain purchases are flat pack and self assembly”

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Posted 9 years ago

“efficient service”

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Posted 9 years ago

“On the whole service from FFD is excellent and responsive. 4 stars instead of 5 this time because although product marked as next day delivery not actually in stock! However, FFD team did manage to redeem themselves eventually which is mark of good quality customer service. Well done and thank you.”

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Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,492 reviews