FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,802 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,802 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Delivery as promised next day. Good price on upright fridge”

Helpful Report

Posted 6 years ago

Thanks for your positive feedback, we're happy you are pleased with your purchase!

Posted 6 years ago

“Great customer service”

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Posted 6 years ago

Thanks for your great feedback, we aim to please!

Posted 6 years ago

“Steve at ffd gave me great advice and help throughout.. highly recommended”

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Posted 6 years ago

Thanks for your positive review, we're glad we could help. We'll pass on your kind comments to Steve.

Posted 6 years ago

“The company service is remarkable, the fridge I ordered is fantastic and delivery was super, driver was very helpful, friendly guy. My fridge working great! Thank you so much for fabulous service and wishing you all wonderful week ahead! Kind Regards, Angel MacKenzie”

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Posted 6 years ago

Thank you for your kind review, we aim to please and make customer service our number 1 priority. Anything we can help you with in the future, just give us a call.

Posted 6 years ago

“Efficient at calling back to advise of delay in providing item. Polite and friendly phone contacts Delivery person very pleasant and helpful. Given 4 stars as I was not advised of the new delivery date and just happened to be in”

Helpful Report

Posted 6 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. Please get in touch if you need anything in the future.

Posted 6 years ago

“Excellent service. I got it wrong during the ordering, rang them up and got it sorted straight away.”

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Posted 6 years ago

Thank you for your 5 star review. We love to hear from happy customers!

Posted 6 years ago

“Order went smoothly and efficiently, delivered at the time specified.”

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Posted 6 years ago

Thank you for your great review. We're happy to help!

Posted 6 years ago

“Absolutely loved the appliance”

Helpful Report

Posted 6 years ago

We're glad you are happy with your order. Please get in touch if we can help you with anything in the future.

Posted 6 years ago

“Exceptional service as always; can't recommend highly enough.”

Helpful Report

Posted 6 years ago

Thank you for your kind response. We aim to please.

Posted 6 years ago

“Very easy to order, with helpful staff. Kept informed re delivery every step of the way”

Helpful Report

Posted 6 years ago

Thanks for the positive feedback. We love happy customers!

Posted 6 years ago

“Good first experience”

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Posted 6 years ago

Thank you for your positive review. Please get in touch if we can help with anything in the future!

Posted 6 years ago

“Delivered as promised Next day delivery”

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Posted 6 years ago

Thank you for your 5 star review. We love to hear from happy customers!

Posted 6 years ago

“Simple , truthful and delivered . Excellent”

Helpful Report

Posted 6 years ago

Thank you for your great feedback. Customer service is our number 1 priority. We're pleased we could help!

Posted 6 years ago

“Always answered phone, emailed promptly, very easy to talk to. Great experience”

Helpful Report

Posted 6 years ago

Thanks for your 5 star review. We make customer service our number 1 priority and are delighted you were happy with your experience!

Posted 6 years ago

“Ordered direct, professionally handled, speedy delivery, would use again!”

Helpful Report

Posted 6 years ago

Thank you for your great 5 star review. We love to hear from happy customers!

Posted 6 years ago

“Great service, prompt delivery, great price and products!”

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Posted 6 years ago

Thank you for your positive feedback. We aim to please!

Posted 6 years ago

“We ordered a fridge, which arrived on time and runs perfectly. We had issues regarding collection of a fridge - the collection company gave us a smaller time window than FFD so we missed it. Not the company's fault, however when I addressed this issue, the woman on the phone was short, rude and condescending. This was eventually refunded so they get credit for this, however the customer service and the loops I had to jump through to get this left a bad taste in my mouth.”

Helpful Report

Posted 6 years ago

Thank you for your review. We're pleased you were happy with your purchase however we are sorry to hear that your fridge collection didn't run smoothly. Your arrangements were made regarding collection directly with a third party transit company and as such we were not privy to specific time frames. We always advise that any collection will take place up to 5 working days from receipt of payment, a service that we did honour. We believe that there may have been confusion in communications between you, ourselves and the transit company, confusion which our customer services team tried to explain at the time. We were not obliged to issue a refund however did so as a gesture of goodwill. We are sorry you feel as if you didn't receive the quality service we endeavour to provide. We are always looking to improve and will take your remarks into account.

Posted 6 years ago

“We could have done with more information on the delivery details and dates but otherwise good.”

Helpful Report

Posted 6 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. If we can help with anything in the future please don't hesitate to contact us!

Posted 6 years ago

“The firm were great to deal with but the Blue Seal oven had a fault with the ignition which we ended up having sorted locally as we were desperate to use it; 247 did contact the manufacturer but we heard nothing back. Would use 247 again but am a little disappointed with Blue Seal in this instance”

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Posted 6 years ago

Thank you for your 5 star review. We were happy to hear you had a positive experience with us. We have passed on your comments to Blue Seal as we expect better for our customers. If you need anything in the future please don't hesitate to get to in touch!

Posted 6 years ago

“Delivery on time No problems at all”

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Posted 6 years ago

Fantastic to hear. Thank you for your review!

Posted 6 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,802 reviews