FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,668 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service. Although my fridge arrived with a bit of cosmetic damage they quickly resolved the matter fully. I will buy again”

Helpful Report

Posted 7 years ago

“Good web service, fast processing of the order. Shame the delivery company took 3 attempts to deliver the product with no email notification AT ALL about when it was going to arrive. I wasted 2 days waiting for them and even then they were over 5 hours late with the successful delivery. Terrible.”

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Posted 7 years ago

“Customer service was superb. We have limited access to our site and the customer service/sales rep I dealt with did everything in his power to get us the items we ordered as quickly as possible and without extra cost.”

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Posted 7 years ago

“Product in stock, good price and very prompt (next day) delivery.”

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Posted 7 years ago

“Picked what I wanted, fast payment process and delivered undamage quickly. Well done team”

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Posted 7 years ago

“Helpful, efficient and when we encountered a problem beyond their control they put it right for us immediately without any issue. Stress-free shopping!”

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Posted 7 years ago

“Product arrived on time in good condition”

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Posted 7 years ago

“OVER NOISY HAPPENED BY YOUR PROVIDED BOTTLE COOLER.”

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Posted 7 years ago

“The delivery guys bent over backwards to deliver the product on time, despite very difficult conditions. They didn't complain once and were very professional.”

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Posted 7 years ago

“Steve, who dealt with our order, was helpful and efficient”

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Posted 7 years ago

“For starters, you are sending out a survey on 'how did we do?' before the goods have even arrived.... You are also unable to give me an exact delivery date, just a 'week commencing' date, with a phone call an hour before a large appliance arrives - looks like I will need to hire a helper all week and have them wait around until the fridge arrives. In this day and age, e-commerce is super advanced and sophisticated, and unfortunately it's unacceptable to not have a delivery time slot, let alone a delivery date.”

Helpful Report

Posted 7 years ago

Thank you for your review. Due to your order being currently out of stock the transport team at the manufacturers are unable to advise on the delivery date at the present time. As per the conversation with our sales team when the order was placed, the delivery company will call you directly to book in the exact delivery date. This will avoid the need for you to have help on site unnecessarily. All deliveries on the given date are between 8-6 pm. The delivery drivers are requested to call you when they are on route, although this is not guaranteed. On the delivery day we can get you an ETA should you request this. If you require any further information please do not hesitate to call our customer service team on 01455 894410 / 01455 894414.

Posted 7 years ago

“Very friendly and helpful customer service”

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Posted 7 years ago

“Quick and helpful”

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Posted 7 years ago

“Fast Delivery, Good quality. Ideal for the Village Hall”

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Posted 7 years ago

“As always, quick reply to phone, competitive prices and quick delivery. Thank you.”

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Posted 7 years ago

“It was very good customer service,fast and reliable delivery,reasonable price,I can highly recommended,, Thanks Fridge Freezer Direct”

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Posted 7 years ago

“The fridge freezer is fine. Our only problem is that the lock only comes with 2 keys, of which our local locksmith does not stock the blanks. As access to the fridge, which needs to be locked overnight, is required by our volunteers it would be helpful if it had come with more copies. When we enquired about extra keys, we were told that a replacement lock was available, but that it too would only have two keys.the fridge is used by”

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Posted 7 years ago

“Excellent service Great advise Delivery Perfect”

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Posted 7 years ago

“I am delighted with the fridge but was very confused over delivery arrangements and what it was telling me on Fridge Freezer Direct web site (my account). However, I have received the item and its now in place.”

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Posted 7 years ago

“Very helpful when ordering. delivery on time and as promised”

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Posted 7 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,668 reviews