FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,669 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

Write Your review

Tell us how FFD Commercial Refrigeration made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FFD Commercial Refrigeration 5 star review on 10th April 2025

Froth And Mallow Limited

FFD Commercial Refrigeration 5 star review on 2nd April 2025

Play Nooks Ltd

FFD Commercial Refrigeration 5 star review on 27th March 2025

Yilmaz Construction Ltd

FFD Commercial Refrigeration 5 star review on 7th March 2025

Lorraine Wildes

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery and it did not come this caused me to lose money”

Helpful Report

Posted 9 years ago

Thank you for your review. Please accept our apologies that the delivery company let you down. We had called them for an ETA on the delivery day and they had said that you were to be the next drop of the day. At approximately 16.30 we chased them again as this had still not arrived. they assured us it would be delivered to you on that day. The following morning it transpired that although the driver had your delivery on his manifest it had not been loaded onto the vehicle. Due to this we immediately refunded you for the next day delivery charge that they did not adhere to. This matter was logged with the suppliers as they make the delivery arrangements through there chosen carriers. FFD Customer service team

Posted 9 years ago

“delivery was excellent most helpful from local distributor to the young delivery man”

Helpful Report

Posted 9 years ago

“Best price, best service would highly recommend”

Helpful Report

Posted 9 years ago

“Excellent service, very impressed, thank you.”

Helpful Report

Posted 9 years ago

“Communication pro forma and delivery went according to schedule and we received our new Igloo Aruba 2 Ice cream cabinet within 4 working days. F.F.D. were helpful at all stages as we knew that in it's fully assembled configuration it would not fit through our door. Stripping it down to bare freezer minus all glass and timber casing then re building inside our shop took 4.5 hours with the help of an engineer. It weighs considerably more than the brochure advertises, approx 195 kgs. The freezer is well built and looks impressive with it's smart curved glass and solid wood surround. We had been told by FFD that we could store an extra Napali under each open Napali ice cream. Temperature then became an issue, as did the frost free defrost as the extra height of the Napali trays prevented the top of the ice cream to maintain a cold temperature. The solution is to only have one flavour in the cabinet and all your reserves need to be kept in a separate freezer. This is not ideal for a £3k product. Once set up correctly, temperature control can be adjusted very easily although we have found that the warm air for the curved glass is not adequate and condensation still forms, albeit less frequently now the Ice cream is set at the correct height. We did speak to the Uk importer who were not very helful with this issue, and failed to return 2nd phone call. Helen's Chocolates Bowness on Windermere”

Helpful Report

Posted 9 years ago

“Good product and great service.”

Helpful Report

Posted 9 years ago

“excellent service”

Helpful Report

Posted 9 years ago

“FFD is really helpful and compatible company”

Helpful Report

Posted 9 years ago

“Fridge freezer direct really did deliver the next day. The hotel room fridge is ideal for my bedroom being completely silent”

Helpful Report

Posted 9 years ago

“The company were very helpful and nice. I got exactly what I wanted at a better than expected price. Great service and it was delivered when promised.”

Helpful Report

Posted 9 years ago

“Friendly knowledgeable and efficient customer service. Fridge arrived quickly and is perfect.”

Helpful Report

Posted 9 years ago

“Great service. Goods arrived promptly and as described.”

Helpful Report

Posted 9 years ago

“Excellent service and product”

Helpful Report

Posted 9 years ago

“Correct item delivered on time. What more do you need?”

Helpful Report

Posted 9 years ago

“Very good customer service very responsive to any questions about the product. Also good quality stuff not like some of the rubbish you can buy. 100% recommend to anyone out there ?????”

Helpful Report

Posted 9 years ago

“Easy ordering, a good price and delivery was quick and efficient.”

Helpful Report

Posted 9 years ago

“From my first contact via telephone to the delivery itself I was very satisfied with the professionalism and courtesy of all employees. I would definetley use your company again.”

Helpful Report

Posted 9 years ago

“I was very happy with my experience using Fridge freezer direct. This was the first time i had used this company and Phil in the sales team was very helpful and knowledgeable and sent my quotes through very quickly. Order was placed and delivery was extremely prompt. I would definitely use these guys again. Regards Darryl”

Helpful Report

Posted 9 years ago

“excellent efficient service!”

Helpful Report

Posted 9 years ago

“We were very happy with fridge. All as expected. However, we purchased the additional position and remove service for £35.00. Which consisted of taking away a small amount of cardboard?? No unpacking, of glass or any of the other parts that needed assembling! Not sure what that money gave us?? The service would have been the same with or without it! Very disappointed with that. Barnes Clarke ltd”

Helpful Report

Posted 9 years ago

Thank you for your review. Please accept our apologies that you were dissatisfied with the service from the manufacturers. Unpack and position includes putting the cabinet into position, unpacking the cabinet and taking away the packaging. It does not include building or assembling shelves or glass. we will endeavour in the future to make sure that this is explained at the point of sale. Kind regards FFD customer service team.

Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,669 reviews