FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,488 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,488 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

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FFD Commercial Refrigeration 5 star review on 14th June 2023

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FFD Commercial Refrigeration 5 star review on 18th March 2023

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FFD Commercial Refrigeration 5 star review on 16th December 2022

David McCarthy

FFD Commercial Refrigeration 5 star review on 1st September 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge freezer direct really did deliver the next day. The hotel room fridge is ideal for my bedroom being completely silent”

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Posted 7 years ago

“Easy ordering, a good price and delivery was quick and efficient.”

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Posted 7 years ago

“The prices are competitive and the guys at the end of the phone are helpful. I ordered a basic, tall, commercial fridge. I was a bit disappointed that the refrigerator didn't come wrapped in protective film as we had a tight squeeze and getting it downstairs and the door was scratched in the process. I ordered a similar one from them a few months ago and that was wrapped. Still, I would use them again.”

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Posted 7 years ago

“The supply and delivery of our new fridge was efficient and prompt. Thank you.”

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Posted 8 years ago

“staff was very helpful, and good service.”

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Posted 8 years ago

“Measurements good looks like the photo and very happy all round”

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Posted 8 years ago

“To the point of delivery all good, however drivers were unpleasabt and unhelpful.”

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Posted 8 years ago

Please accept our apologies in the delivery drivers attitudes. We here at FFD endeavour to provide a great service from start to finish and have passed on the disappointment to the suppliers and the carriers so they can in future improve on their part of the customers experience.

Posted 8 years ago

“I have used FFD before, they are always very polite, efficient and keenly priced. Simon Tucker MSc DMS The Royal Masonic School for Girls”

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Posted 8 years ago

“The Pans would be better being a little deeper and the basket handles could be a little firmer.”

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Posted 8 years ago

“Product was good, price was good. Delivery was as arranged, everything satisfactory about the purchase. Instruction manual was a bit poor, but the fridge works fine.”

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Posted 8 years ago

“good efficient service!”

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Posted 8 years ago

“definitely recommend to others. FFD called me with additional info to keep me informed on availability / delivery etc which help us make a decision about the order.”

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Posted 9 years ago

“First time user of the company. Easy web site to use, very quick service which was spoiled by the wrong item being delivered, but on the good side one quick phone call and the girl at the end of the phone line organised the correct item to be delivered the next day. Superb service and kept well informed on delivery date. Would definitely use them again.”

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Posted 9 years ago

“Your web site is not. Easy to navigate around I thought that I had chosen among the items that were ordered a freezer temperature gauge for some reason it had chosen two meat probes”

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Posted 9 years ago

Thank you for your review. We are sorry that you have the wrong item. With regards to this we consulted our IT team who have checked the website. It cannot default to any other items than the ones that are selected. From your review they are looking into the descriptions on the products also. Kind regards FFD Customer Service Team

Posted 8 years ago

“Good service but the fridge freezer is not very good.”

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Posted 9 years ago

“Fast service, easy to order. Just thought perhaps a little less packaging or alternatives to plastic could be used. Save the trees and all that!”

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Posted 9 years ago

We here at FFD like to be aware of the environment also and have passed the request for less or more environmentally friendly packaging onto the suppliers who are looking at improvements with regards to this.

Posted 8 years ago

“Quick delivery with decent pricing. The only problem was an incredibly angry delivery driver. Why was he angry? Who knows!”

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Posted 9 years ago

Thank you for your review. we here at Fridge Freezer Direct pride ourselves in giving a great all round experience for our customers. Please accept our apologies in the attitude of the driver. We have passed this back on to the suppliers and they are addressing the matter to avoid this in the future.

Posted 8 years ago

“A bit of confusion on the actual price we were quoted ,we went with what was stated in the trade journal we had ,and when we quizzed the invoice we were told that the journal was wrong?.thats just not the way to do business”

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Posted 9 years ago

“Pricing is always competitive and the service provided by FFD is always to a good standard. We have had minor issues with deliveries, usually related to carrier/haulage problems. Any issues however, are always dealt with promptly by FFD and rectified satisfactorily. Any requested advice is always researched promptly and members of the FFD team appear very knowledgable in their field. Overall we always experience a good service delivered by professional, courteous staff.”

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Posted 9 years ago

“Delivered as promised promptly”

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Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,488 reviews