FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,853 Reviews

96 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from ordering to delivery & this isn’t the first time we’ve bought off FFD.”

Helpful Report

Posted 5 years ago

We aim to please! Thank you for the taking the time to leave a great 4 star review.

Posted 5 years ago

“Good communication, good product. Only criticism is that the fridge I bought was said to be suitable for domestic use. The literature with the product says it isn’t. Also delivery is ‘kerbside’ not helpful if you are on your own”

Helpful Report

Posted 5 years ago

Thank you for taking to the time to leave your review. We appreciate receiving feedback from our customers. We are a commercial refrigeration supplier and so whilst some of our products can be used in domestic settings they are not designed specifically for that purpose. We have since added a note on this product to explain this more clearly. Kerbside delivery is standard commercial practice and we try to make this clear on our website and emails however we are constantly improving and learning from our customer's feedback. We are pleased you are happy with the product you purchased and the communication you received from us. If we can help with anything in the future please get in touch.

Posted 5 years ago

“Excellent service over the phone and delivery was as planned.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. We always aim to deliver great customer service, so we're delighted to hear you're happy with your experience with us. If we can assist with anything in the future please get in touch, we'd be happy to help.

Posted 5 years ago

“Lovely freezer , good quality, arrived on time but arrived with non standard 'euro' plug fitting . Customer services happy to send out an adaptor, as this was not in the packaging, but this took several attempts.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We apologise for the oversight with regards to the power adapter and are pleased we could get this sorted for you.

Posted 5 years ago

“Got there in the end after a few hiccups”

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Posted 5 years ago

Thanks for taking the time to leave feedback and thank you for your 4 stars. We apologise for any issues you experienced - it's been a crazy few months with staff getting used to working remotely however we're pleased we could deliver your order in the end. If you need anything in the future please get in touch, we'd be happy to help.

Posted 5 years ago

“Keen prices on products. Good delivery arrangements. Helpful after sales service.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and 5 stars. If you need anything in the future please get in touch, we'd be happy to help.

Posted 5 years ago

“Your service offering could be completed by offering a pick up and disposal of old fridge option.”

Helpful Report

Posted 5 years ago

We appreciate your review. We do offer a recycle option for old units and we are sorry this was not offered at the time of your order. Your order was processed by a new member of the sales team who was unaware that this option was available. We apologise for inconvenience and if we can help with anything in the future please get in touch, we'd be happy to help.

Posted 5 years ago

“Quick service”

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Posted 5 years ago

Thank you for your 4 star review. We're happy to help.

Posted 5 years ago

“Quality product, fast efficient service”

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Posted 5 years ago

Thanks for taking the time to leave a review and thank you for your 4 stars. We're pleased we could help.

Posted 5 years ago

“Excellent experience, goods delivered quickly”

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Posted 6 years ago

We're pleased you're happy with the service you received and we're glad we could help. Thank you for taking the time to leave us a 5 star review.

Posted 6 years ago

“Good and very reliable service”

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Posted 6 years ago

Thanks for your feedback and positive 4 star review. We're pleased we could help!

Posted 6 years ago

“Great price, driver was very helpful and friendly, also good sales follow up. Would use again.”

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Posted 6 years ago

We aim to make customer support our number 1 priority - we're happy you're pleased with the service you received. Thank you for your 4 star feedback.

Posted 6 years ago

“very good on price and delivery,but 2 off the six castors collapsed while moving the freezer along our shop floor ,freezer now in place and working well,can you please send me two replacement castor for me to fit.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. Our customer service department has tried to contact you via email and phone a number of times over the past week but we have been unsuccessful so far. Please call us at your earliest convenience to resolve the castor issue. FFD Team

Posted 6 years ago

“Efficient at calling back to advise of delay in providing item. Polite and friendly phone contacts Delivery person very pleasant and helpful. Given 4 stars as I was not advised of the new delivery date and just happened to be in”

Helpful Report

Posted 6 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. Please get in touch if you need anything in the future.

Posted 6 years ago

“Good first experience”

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Posted 7 years ago

Thank you for your positive review. Please get in touch if we can help with anything in the future!

Posted 6 years ago

“We could have done with more information on the delivery details and dates but otherwise good.”

Helpful Report

Posted 7 years ago

Thank you for your positive review. We appreciate your feedback and are tightening up our procedures regarding advising customers of delivery times. If we can help with anything in the future please don't hesitate to contact us!

Posted 6 years ago

“Delivery and available great , damaged on arrival.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Unfortunately, damages during delivery do occasionally occur however we always aim to remedy the situation quickly and fairly, with as little inconvenience to the customer as possible. We are glad you were happy with all other aspects of your purchase from FFD.

Posted 6 years ago

“good product, delivered when said, very happy, would use again”

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Posted 7 years ago

Great to hear. Thanks for the review!

Posted 7 years ago

“Some confusion over delivery. I ordered one model but changed it for a bigger one. The original one had next day delivery, the other 3-4 working days. I waited all day for the fridge before I was told it wouldn't be delivered for 3 days. Maybe my fault but turned out OK in the end.”

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Posted 7 years ago

“Great communication, perfect delivery.”

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Posted 7 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,853 reviews