FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,803 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,803 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time,good prices,good customer services”

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Posted 9 years ago

“They had the item I wanted at a good price, so one happy son = one happy mum. Well done”

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Posted 9 years ago

Thanks for your 5 star review. We're pleased we could help!

Posted 6 years ago

“Order took 4 days to process Once processed was given a 10 day delivery date and arranged for someone to be in all day to take delivery. At 11pm I received an email saying my delivery would be the next day ( a different day than they said) and that if nobody was in there would be a re delivery charge. Poor disorganised service. Have gone elsewhere ( Hopkins) for the other items I needed and got better service at same price.”

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Posted 9 years ago

Thank you for your review. I have looked into your order and it was placed at 08.32 am and confirmed within an hour of the order being placed at 09.33 am. The delivery lead time for this unit is within 7-10 working days. We contacted you via email as the contact number entered on the online order was incorrect. The email was sent the day before the delivery 06/10/16 at 10.34am. We book all deliveries in the day before it is due. This was for delivery on the 5th working day 07/10/16. As in the terms and conditions accepted at the point of order and we remind customers when booking in that charges may apply if there is no-one there to accept the delivery. This is so these charges can be avoided as all commercial deliveries are between 8am and 6pm. You did request the delivery date to be changed but as this was on the day of delivery we could not facilitate this. The delivery was successfully made at 3.15pm on the 07/10/16. We apologise that having the delivery early was not to your satisfaction.

Posted 9 years ago

“Fantastic service from advice on the telephone to delivery of the fridge”

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Posted 9 years ago

“Excellent service and delivery Product looks great”

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Posted 9 years ago

“Friendly service, on time and as promised. would certainly use again.”

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Posted 9 years ago

“The price and service couldn't be faulted.”

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Posted 9 years ago

“It works well and was delivered quickly.”

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Posted 9 years ago

“was sent the wrong size icemachine for the dimensions that were submitted.We were told the order would have been recorded so it would be easy to confirm who had made the mistake.Miraculously in our case the recording had been deleted which proved it was fridgefreezers error. Despite this the ice machine could only be returned for a fee of £150 plus the cost of postage and if the product was damaged in transit we would be charged for that . Do not use this company”

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Posted 9 years ago

Thank you for your review.We are sorry that you were dissatisfied with your order. We have looked into your order due to this. Before the order was placed our sales team had supplied 2 options on a quotation to both yourself and a third party included in the order. The option selected by yourself is the unit that was delivered as to your specification. This was confirmed to you before the order was dispatched on the order confirmation. We do not have the ability to delete any call recordings on our system as we hold them all for training purposes. As in our terms and conditions that were agreed to at the point of sale all suppliers charge a re stocking fee on returns. With all returns if it is damaged in transit it may increase the re stocking fee as the suppliers cannot re sell the item.This was explained in full when the unit was requested to be returned. The terms were agreed by yourself and the third party in the order. We can only supply the items requested by our customers.

Posted 9 years ago

“Excellent products very fast delivery”

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Posted 9 years ago

“The person in sales was very efficient and went out of his way to help. His advise was invaluable. Delivery was on time and the driver very helpful. All in all a pleasant transaction. I would recommend this company and will certainly use them again.”

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Posted 9 years ago

“Pleased with the fridge service and the delivery and for sending me a spare key ????????”

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Posted 9 years ago

“Everthing proceeded exactly as promised.”

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Posted 9 years ago

“Exactly as described and at a good price”

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Posted 9 years ago

“very happy”

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Posted 9 years ago

“Very happy with our bottle cooler gives us more space to cool a bigger selection of drinks.”

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Posted 9 years ago

“our bottle fridge was delivered quickly and we had no problem with installation. we would certainly use you again”

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Posted 9 years ago

“Simple process and efficient service”

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Posted 9 years ago

“I purchased bottle cooler on line and filled in my address and it showed there was no delivery charge so I went ahead and completed purchase. Next day I received email saying there was a large delivery charge so I cancelled .... not happy bunny... took approx. 7 working days to be refunded”

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Posted 9 years ago

Thank you for your review, i have looked into your order. This order had an additional charge as it is on the Isle of Lewis, a Scottish Island at the top of Scotland. We have to call the suppliers direct as the costings can vary dependant on the postal code and the unit size and weight. This applies to all off shore deliveries. We did call you with the delivery costings at which point the order was cancelled. The refund was processed but as with all refunds, dependant on the bank it can take up to 10 working days to clear. Regards FFD Customer Service Team

Posted 9 years ago

“Dealt with them for many years now, you can be sure to always get a great service, especially from Steve.”

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Posted 9 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,803 reviews