FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,586 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 10th April 2025

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

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“Great service from ordering to delivery. Great price too”

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Posted 7 months ago

Thanks for your great feedback. We aim to make the entire shopping and buying process as smooth as possible for our customers, and so we're delighted to know that we achieved this. We're happy we could help, and if you need anything in the future, we'd love to hear from you.

Posted 7 months ago

“We got the pre-delivery phone call as promised, and the fridge is as described. Does exactly what we need. It fits into a tight corner - the given measurements were correct.”

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Posted 7 months ago

What a great 5 star review, thank you. We place a premium on customer service and making the shopping and buying process as smooth as possible, so we're delighted to hear that you're happy with your experience using FFD.

Posted 7 months ago

“Really helpful sales staff. Delivery was an issue , as delivery men were not allowed( due to insurance) to tip the freezer to get it in the shop, thankfully some of our volunteers, at our small community run shop , were able to help out.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us feedback, we love to hear from our customers! If you need any help or advice with regard to your order or any future orders, please get in touch and we'll be happy to help.

Posted 7 months ago

“Great unit. Brilliant delivery service. Many Thanks”

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Posted 7 months ago

We're happy we could help. Thanks for your 5 star review and please get in touch if you need anything in the future.

Posted 7 months ago

“The unit looks great, communication with the office was concise and the delivery was on the hour, would definitely use FFD Commercial Refrigeration again.”

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Posted 8 months ago

Thank you for your great 5 star review. We aim to offer a first rate service to every customer and so we're pleased to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future.

Posted 8 months ago

“Excellent service”

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Posted 8 months ago

Thanks for your great feedback! If you need any further help, information or advice with your equipment, please get in touch and we'll be happy to help.

Posted 8 months ago

“We have ordered two fridges. One was sent with the wrong colour panel insert and another was leaking after two days of installation”

Helpful Report

Posted 8 months ago

Thank you for your review. We apologise that the wrong colour panel insert was despatched, the correct panel is now on route to you from the manufacturer. Unfortunately we were unaware of the leak you are experiencing until we received your email regarding the issue this morning. As with any issue that is brought to our attention, we have contacted the manufacturer immediately after reading the email as a matter of priority and notified them of the problem. Our team will be in touch with you shortly to start resolving this matter.

Posted 8 months ago

“Excellent service and helpful delivery service.”

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Posted 8 months ago

Thank you for your 5 star feedback. We're happy we could help!

Posted 8 months ago

“I received this survey before receiving my product. My order was not delivered as promised when i placed my order. Having had no notification about delivery I had to contact FFD several times. They were polite and apologised each time, blaming the manufacturer. I'm hoping it will be delivered tomorrow.”

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Posted 8 months ago

Thank you for your feedback. We apologise that there was a delay in the production of your equipment. Unfortunately we weren't made aware of this. We did contact you as soon as we were notified to explain the situation. We understand your order has now been delivered and is up and running. If you have any issues or further concerns, please get in touch and we'll be happy to help.

Posted 8 months ago

“Simple ordering system. Best price I could find on the net. Great communication. Delivered on time and efficiently, again with great comms. Recommended.”

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Posted 8 months ago

Thank you for taking the time to leave us some great feedback on your experience shopping with FFD. We love to hear from our customers! It was our pleasure to help and if we can do anything in the future please get in touch with the team.

Posted 8 months ago

“Fantastic service, very helpful on the phone. Simply a great partner.”

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Posted 8 months ago

Thanks for your 5 star review. We're happy we could help!

Posted 8 months ago

“Excellent service. The fridge is exactly what I was looking for. Placed the order and within a week it was delivered. The delivery company was fantastic. I would definitely recommend FFD commercial Refrigeration and would use them again.”

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Posted 8 months ago

Thank you for your 5 star review! We're pleased to hear you're happy with the service you received from FFD and if we an help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“Service is very good, delivery is fast and helpful”

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Posted 9 months ago

Thank you for your 5 star review. We're happy we could help & if you need any equipment in the future we'd love to hear from you.

Posted 9 months ago

“Great service, great product, delivery arrived on time, will definitely be using you guys again in the future”

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Posted 9 months ago

Thank you for taking the time to let us know about your experience with FFD (and for the 5 stars!). We're delighted we could help and would be happy to help with your next purchase. We look forward to hearing from you.

Posted 9 months ago

“Easy checkout and speedy delivery to the Isle of Wight.”

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Posted 9 months ago

Thank you for your great review. It was our pleasure to help!

Posted 9 months ago

“Great service and quick response”

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Posted 9 months ago

Thank you for your 5 star review. We're pleased we could help!

Posted 9 months ago

“Item as described. Delivered at date and time specified by a very helpful delivery company”

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Posted 9 months ago

Thank you for taking the time to leave a review. If you have any questions about your equipment or need anything in the future, we'd be happy to help.

Posted 9 months ago

“Excellent company to deal with. My usual supplier let me down so after a web search I came across FFD and the reviews were so good I decided to order. I wasn't disappointed and the communication around my delivery was seamless. Would highly recommend and definitely use again. Delighted with my new ice cream cabinet and far nicer than the one I was previously going to order and at a reasonable price too.”

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Posted 9 months ago

Thank you so much for your lovely review. We try to make every customers buying process a less stressful experience and so we're happy to hear that we helped. If you need anything in the future, we'd love to hear from you.

Posted 9 months ago

“THE SALES OFFICE WAS VERY HELPUL WITH ALL MY PRESALE QUESTIONS.”

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Posted 9 months ago

Thanks for taking the time to leave feedback. We're pleased we could help you find the best equipment for your business. If you need any further help or advice, please get in touch and we'll do our best to help.

Posted 9 months ago

“Excellent thanks”

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Posted 9 months ago

Thank you for your 5 stars, we appreciate all feedback from our customers. We're happy we could help!

Posted 9 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,586 reviews