FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.71

4.7 Rating 1,795 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

Write Your review

Tell us how FFD Commercial Refrigeration made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FFD Commercial Refrigeration 5 star review on 29th January 2026

Greengrocers

FFD Commercial Refrigeration 5 star review on 10th April 2025

Froth And Mallow Limited

FFD Commercial Refrigeration 5 star review on 2nd April 2025

Play Nooks Ltd

FFD Commercial Refrigeration 5 star review on 27th March 2025

Yilmaz Construction Ltd

FFD Commercial Refrigeration 5 star review on 7th March 2025

Lorraine Wildes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super customer service, very helpful in organising delivery. New freezer was deliverd quickly and on time!”

Helpful Report

Posted 5 months ago

Thanks for your great feedback and your 5 stars! Please get in touch with the team if you need anything in the future, we'd be happy to help.

Posted 5 months ago

“Such a bad company. They hold NO stock and as a result issues are not resolvable by their sales team. The business structure is designed to be cost efficient to the company it’s self with no regard for the customer experience. We received a freezer with no gas in it and it’s still sat in our building 2 weeks later with no idea of when it will be collected, highly inconvenient. We requested a return and refund but they tried multiple times to ignore that request and send a replacement unit with no acknowledgement of the inconvenience caused to our business. Issues still not resolved. Refund could be up to 10 days after they finally remove the unit from our premises, when ever that will be ! Avoid, go with a proper retailer.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We understand that it must be frustrating when you order new equipment and it arrives with a fault. We sincerely apologise for this. While this is very rare, it does unfortunately happen on occasion. From you reporting the issue, to your refund being issued including an engineer attending site, it has taken 7 working days. We appreciate that this is not ideal and is inconvenient but we have worked as quickly as possible when liaising with manufacturers and engineers and getting people out to site. Your request for a return and refund was made verbally just a few minutes before the office closed for the weekend and so nothing could be actioned until the following week. While the manufacturer originally suggested a replacement cabinet, you advised a return was preferred and we had to consult the manufacturer in regards to this. As soon as this was agreed to by the manufacturer a refund was carried out. At no time did we say that your refund would only be completed after the unit was removed from your premises. The refund was processed before any arrangements for the collection of your equipment had been made as a gesture of our good will. As with any card refund, the time frame for the credit to show can be up to 10 days. This is not unique to ourselves and is standard for all card acquirers. We are fully transparent that all equipment is delivered directly from the manufacturer, as is the case with the majority of other suppliers in this sector, unless it is their own brand. As we supply for a range of brands it is not feasible for us to stock all of the 15,000 products on our site. I can assure you that we are a proper retailer and our nearly 20 years in the industry is testament to that. We can only apologise that your new unit was faulty on delivery, however, again we would like to assure you that this is a very rare occurrence. We will be in touch shortly with collection details and appreciate your co-operation with this. The FFD Team

Posted 5 months ago

“The chiller arrived promptly and the lorry driver was very helpful (we are not a company but a small sports club). The chiller itself worked immediately when connected. The only slight problems were the quaint chinese language of the instruction manual and no indication in there where the light switch was (not FFDs fault).”

Helpful Report

Posted 5 months ago

Thank you for your great feedback. We're pleased to hear you're happy with the service you received - we aim to make the experience as smooth as possible for every customer. If you have any queries about your equipment please give us a call and we'll be happy to help.

Posted 5 months ago

“Good company in all departments including the delivery chaps well done”

Helpful Report

Posted 6 months ago

We really appreciate you taking the time to leave feedback and we're pleased to hear that you're happy with your experience. Please get in touch if we can help with anything else.

Posted 6 months ago

“Excellent service, good communication and quick delivery.”

Helpful Report

Posted 6 months ago

It's great to hear you're happy with the service you received. We always aim to deliver the best experience possible.

Posted 6 months ago

“The delivery is still pending due to your request of £150 for re-delivery. The email regarding the details had been sent to Ms Laura. I would never order anything from your company, all also won’t recommend anyone to order from your company. Rewiew Updated on 06.09.2025: Furter to the above incident, Ms Laura endeavoured to communicate with the courier and successfully waive the extra delivery fees for the re-delivery. I am very appreiciated FFD's action. Thanks again.”

Helpful Report

Posted 6 months ago

“Hey there please can call this is number I need to talk to you”

Helpful Report

Posted 6 months ago

“I called for advise, and so glad I did. The perfect solution was offered, which also saved me money from what I had originally budgeted for.”

Helpful Report

Posted 6 months ago

We're pleased we could help. Our aim is to pair every customer with the best piece of equipment for their business needs and if we can save a bit on the budget in the process then everyone's happy! Please let us know if we can help with anything in the future.

Posted 6 months ago

“Great and efficient service to help purchase of a fridge unit. Helpful call from sales to check the details and arrange quick delivery (next day). From order to delivery was less than 24hours and the product exactly what I needed. Thank you.”

Helpful Report

Posted 6 months ago

Thank you for your great feedback. We understand that equipment is typically mission critical for a business and so we always try to get orders processed and out for delivery as quickly as possible, with the least amount of stress for the customer, and so we're delighted to receive your feedback. Please get in touch if the team can help with anything moving forward.

Posted 6 months ago

“This is second time I have used this company and both times have been very with their service and products purchased. I would recommend them.”

Helpful Report

Posted 6 months ago

Thank you for your glowing review and your 5 stars. If we can help with any future commercial refrigeration requests, we'd love to hear from you!

Posted 6 months ago

“Order a dynamic stick blender The customer service was excellent Got the item delivered next day great service..can't fault them 5*****”

Helpful Report

Posted 6 months ago

Thank you for your great review and your 5 stars. We're delighted we could help!

Posted 6 months ago

“very reliable and fast.”

Helpful Report

Posted 6 months ago

Thanks for your great review. We love getting feedback from our customers!

Posted 6 months ago

“Absolutely faultless, swift service. Thomas in particular was incredible. Why aren't more companies like this?!”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing 5 star review! Our aim is to give our customers a service that we would want ourselves, so we're delighted to hear that we succeeded. We'll pass on your kind words to Tom and if we can help with anything in the future, please get in touch.

Posted 6 months ago

“Great prices and great service, communication was good letting us know when to expect delivery and all items arrived in perfect condition.”

Helpful Report

Posted 6 months ago

Thank you for your great feedback. We always try to keep our customers as up to date with the purchasing and delivery process as possible, so we're delighted to hear your comments. Please let us know if you need any further help.

Posted 6 months ago

“Excellent, efficient and reliable service from this company..recommended”

Helpful Report

Posted 7 months ago

Thank you for your 5 star review. We try to make the buying process as stress free as possible for our customers, so it's lovely to hear feedback on our service. Please get in touch if there is anything else we can help with.

Posted 7 months ago

“Quick easy friendly service. Hassle free”

Helpful Report

Posted 7 months ago

Thank you so much for your great review! We're pleased we could help.

Posted 7 months ago

“Great service”

Helpful Report

Posted 7 months ago

Thanks for your great review. We place a high priority on professional service so we're delighted to hear your feedback.

Posted 7 months ago

“From ordering to the fridge being delivered to our store great service!”

Helpful Report

Posted 7 months ago

It's great to hear that you're happy with the service you received. If you need anything further please give us a call, we'd be happy to help.

Posted 7 months ago

“SERVICE VERY GOOD”

Helpful Report

Posted 7 months ago

Thank you for your 5 stars! If you need any further help or advice please give us a call.

Posted 7 months ago

“Driver was very helpful .”

Helpful Report

Posted 7 months ago

We appreciate you taking time to leave your review. We're pleased to hear you're happy with the service you received.

Posted 7 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,795 reviews