FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,604 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and good communication. However the freezer was badly damaged on arrival which meant repackaging and uplifting to be replaced. This was done quickly with apologies.”

Helpful Report

Posted 3 months ago

Thank you for your kind review. We apologise for the damage of the unit while with the delivery company. This does occasionally happen and we appreciate how frustrating and disappointing this can be. We always try to rectify any issues as quickly as possible to minimise inconvenience. If you have any other issues that we can help with, please give the team a call and they'll be happy to help.

Posted 3 months ago

“This is our second purchase from this company both business and domestic. The transaction was easy, delivery prompt and I can highly recommend this company. The delivery company used is excellent too. Highly recommended.”

Helpful Report

Posted 3 months ago

Thank you for your kind review. If you have any questions about your purchase or need any ongoing support, give the team a call and we'll do our very best to help.

Posted 3 months ago

“Seamless start to finish. Easy website, then great communication prior to delivery and perfect delivery.”

Helpful Report

Posted 3 months ago

We really appreciate your feedback. We aim to make the whole process as simple and stress-free as possible, so we're pleased to hear we achieved this for you. Please let us know if we can help with anything in the future.

Posted 3 months ago

“Very pleasant and straightforward to deal with, lots of very nice communication in advance of the delivery, now my go to company for this sort of stuff David”

Helpful Report

Posted 3 months ago

Thank you for your great feedback. We place a high priority on clear, open lines of communication with our customers to try and make their experience as stress free as possible, so we're delighted to get your feedback. Please get in touch in the future if we can help with anything.

Posted 3 months ago

“I give this company a 1 star because I could not award it a zero. I ordered an ice machine which was delivered damaged. We notified them on day 3 when the packaging was removed it was damaged and they refused an exchange and offered a 50.00 rebate. Assuming it may just be cosmetic we installed it and it broke down after 1 day. Please never deal with this company. Handing this over to trading standards”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Unfortunately we were not made aware that the unit wasn't working until we received your review. We have been in contact with the manufacturer who will be attending site to assess the unit. Our team is dealing with this as a priority. We will remain in contact in contact with you over the matter.

Posted 3 months ago

We believe that this issue has been rectified by the manufacturer and parts and labour were all covered under warranty. If you have any further problems, please get in touch and notify the team and we'll be happy to help.

Posted 2 months ago

“Good service, and good delivery”

Helpful Report

Posted 3 months ago

Thanks for your review. Our aim is give every customer a high level of service and so we're delighted to hear you're happy with your experience with FFD. Let us know if we can help with anything else, we'd love to hear from you.

Posted 3 months ago

“easy to order, staff very helpful and arrived quickly”

Helpful Report

Posted 3 months ago

We really appreciate your 5 star review. We love to hear from happy customers!

Posted 3 months ago

“Friendly Staff helped me throughout the purchasing process. Will definitely buy again !!”

Helpful Report

Posted 4 months ago

Thank you for your great 5 star review. We aim to make the buying process as simple and stress-free as possible, so we're delighted to hear your comments. Please get in touch if we can help with anything in the future.

Posted 4 months ago

“excellent value, communication and delivery!”

Helpful Report

Posted 4 months ago

Thanks for your review. We love to hear from happy customers! If you need any advice or further equipment in the future, please get in touch and we'll be happy to help.

Posted 4 months ago

“Very quick and good service. Thanks to all ffd staff. Soul n chips”

Helpful Report

Posted 4 months ago

It's our pleasure! Thank you for your great 5 star review, and if you need any further assistance or advice with your order please get in touch and we'll be happy to help.

Posted 4 months ago

“Delivered quickly, spent a lot of money with then, but after 4 months 1 unit broke down to be told my warranty is void because I live on a Scottish island, absolute nonsense from them, will use someone else in future”

Helpful Report

Posted 4 months ago

Thank you for your review. We apologise that the warranty was not explained to you at the time of purchase. The team member who dealt with your order was new and was unaware of policy. Replacement parts have been sent out and we have attempted to contact you to make sure that you have received them and your equipment is now in full working order. As we have not had a response, we assume that this issue is now resolved. If this is not the case and you require further assistance please get in touch and we'll be happy to help.

Posted 2 months ago

“Excellent service. Timely delivery”

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Posted 5 months ago

Thank you for your review, we love getting feedback! If you have any further questions or need any support with your product, please give the team a ring and we'll be happy to help.

Posted 5 months ago

“Wonderful service Never a drama!”

Helpful Report

Posted 5 months ago

Thank you for your great review, we really appreciate it, and we're happy to hear you're happy with the service you received. Please get in touch if you need anything else, we'd love to help.

Posted 5 months ago

“great communication, speedy delivery.”

Helpful Report

Posted 6 months ago

Thank you for your great 5 star review. Our aim is to have open lines of communication with all of our customers to make sure they are fully supported and updated throughout the buying and delivery process. We pleased to hear this was of benefit for you.

Posted 6 months ago

“Appreciate all your help, Mike was very knowledgeable & helpful.”

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Posted 6 months ago

Thanks for your great feedback. We love to hear from happy customers and it was our pleasure to help. We'll be sure to pass your kind comments on to Mike.

Posted 6 months ago

“Great communication. Delivered as promised - highly recommend”

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Posted 6 months ago

Thank you for your 5 star review. We always aim to keep our customers as fully informed as possible throughout the purchasing process, so we're delighted to receive your feedback. We're happy we could help!

Posted 6 months ago

“Very pleased with my purchase.”

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Posted 6 months ago

We're glad to hear you're happy with your new equipment and your 5 star review is much appreciated. If we can hep with anything in the future, the team would love to hear from you.

Posted 6 months ago

“Great service and great staff.”

Helpful Report

Posted 6 months ago

Thank you for your great 5 star review. We place a high priority on customer experience and so we're delighted to hear that you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 6 months ago

“Good product and delivered promptly Thank you”

Helpful Report

Posted 6 months ago

Thanks for your great review - we love to hear from satisfied customers. Please let us know if we can help with anything in the future.

Posted 6 months ago

“Simple easy ordering process”

Helpful Report

Posted 6 months ago

Thank you for your 5 star review. We're constantly working hard to make the website as user friendly as possible and so your feedback is most welcome. The team are always available if you need us in the future.

Posted 6 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,604 reviews