Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,362 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vegan chocolate is grainy and very sugary. It doesn't taste like luxury chocolate at all, and is actually quite unpleasant. I tried two of the truffles in a box of six and had to give the rest away. There are many better - and cheaper - brands, such as Moo Free and Vego.”

Helpful Report

Posted 6 years ago

Hi Rebecca, Thank you for your review and your feedback on the vegan chocolates. We will pass this on to our chocolatier. Thanks again. Friars Customer Service.

Posted 6 years ago

“I ordered the coffee selection and found the coffee taste to be too mild. I feel it needed to have more of a coffee flavour.”

Helpful Report

Posted 6 years ago

Hello, We're sorry that the coffee collection wasn't to your taste and that you were disappointed with your purchase from us. As the chocolates are produced in batches, the flavour can vary from time to time. We will, however, pass on your feedback to the production team so that they are aware of the issue you have highlighted. Kind Regards Friars Customer Service

Posted 6 years ago

“I bought coffee creams which arrived promptly in good condition. Attractive chocolates but let down by the flavour. There wasn’t any. Coffee creams should ,well, taste of coffee but these were disappointing. Could have bought better flavoured chocolates much more cheaply.”

Helpful Report

Posted 6 years ago

Hello, We're sorry that the coffee creams you ordered from us weren't to your taste. Our coffee creams are handmade and as a result, the flavour can sometimes vary from batch to batch. We will, however, pass on your feedback to the chocolatier so that they are aware of the issue you have highlighted. Kind Regards Friars Customer Service

Posted 6 years ago

“I'd requested a personalised message but wish I hadnt bothered ! The type written label is totally wonky on the tag which makes an expensive gift look "very cheap " .”

Helpful Report

Posted 6 years ago

Hello Lynne, We are sorry that the gift message was not applied to the gift tag straight, the person who packed your order will be made aware of this error to ensure they are more careful in the future. Regards, Friars Customer Service

Posted 6 years ago

“I was disappointed to see that I paid more than what the product was worth on delivery costs even though the package was so small it could have been posted for free.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback on the order you placed with us. We're sorry that you found the delivery charge to be high but unfortunately, there is no option to offer free delivery as we have to cover our costs. We do, however, monitor our delivery charges to remain competitive with other online retailers and they are reviewed on a regular basis. Kind Regards Friars Customer Service

Posted 6 years ago

“Product has been bashed about during shipping.”

Helpful Report

Posted 6 years ago

Hello, We're sorry that your order didn't arrive with you in the perfect condition we would expect. As we use a thrid party to deliver our parcels, we always like to know if there have been any issues with deliveries. If you would like a replacement item sent out to you, please contact us directly and we will arrange this for you. Kind Regards Friars Customer Service

Posted 6 years ago

“First time order, a gift for my Motherson birthday. She was delighted to receive the parcel, which was perfectly wrapped. Unfortunately the product itself was sadly lacking in flavour. Both my Mother and I thought the coffee flavour of the cream was incredibly mild, in fact the chocolate bean decoration had a stronger taste of coffee, a bit odd and disappointing. I probably would not purchase from Friars again.”

Helpful Report

Posted 6 years ago

Hello Sarah, I'm sorry that the chocolates you ordered from us weren't to your taste. The coffee chocolates are handmade, which means the flavour can sometimes vary from batch to batch. I will, however, pass on your feedback to the chocolatier to make them aware of the issue you have highlighted. Kind Regards Friars Customer Service

Posted 6 years ago

“Bought the Cherries, and though very tasty, 2 of them had exploded in the box so the whole package was rather disappointing.”

Helpful Report

Posted 6 years ago

Hello Dave, I am sorry to hear that 2 of the cherries in the box were damaged when they arrived. If you could please contact us directly with regard to any damaged products and we will endeavour to resolve this issue for you. Regards, Friars Customer Service.

Posted 6 years ago

“I purchased several different types of chocolate products including orange slices dipped in chocolate. I was very disappointed with the orange slices. They looked scruffy and unappealing. So much so I did not want to give them as a present. Considering the price I will return them after Christmas. The other products looked acceptable.”

Helpful Report

Posted 6 years ago

Thank you for your review and I am sorry that the orange slices looked scruffy when they arrived, we will look at the packaging to see if this was a factor. You can of course return them for a refund, please let us know if you wish to do so. Regards, Friars Customer Services.

Posted 6 years ago

“My chocolate toolkit box was not packed properly and although the items were still intact they were jumbled up inside the box so the presentation of the toolkit was completely ruined.”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that your product didn't arrive with you in the perfect condition we would expect it to. The person who packed your order will be made aware of this issue to ensure this does not happen again. Kind Regards Friars Customer Service

Posted 6 years ago

“Th order hasn't arrived yet”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that you have not received your order from us. However, I have looked into your order and delivery was attempted on 15th December but there was no answer. Your parcel is currently being held at your local delivery office awaiting collection or instruction for redelivery. If you have any further issues, please let me know and I will look into it further for you. Kind Regards Friars Customer Service

Posted 6 years ago

“I got an email 0n 06/12/2018 stating my order 117778 had been dispatched for delivery. To date on 15/12/2018 I have YET TO RECEIVE DELIVERY. Please look into this and let me have delivery by next Saturday. Charles Simmons p.s. Nothing shows up on the tracking.”

Helpful Report

Posted 6 years ago

Hello Charles, I'm sorry you've not yet received your order as we would expect. I have looked into your order and there has not been a delivery attempted as yet so I will resend the parcel for you today (17/12/18) via first class post for delivery tomorrow (18/12/18). Kind Regards Friars Customer Service

Posted 6 years ago

“TINY chocolates - my elderly Uncle with diabetes was completely underwhelmed= and so was I. Ive bought diabetic chocs before -admittedly these were pretty, but for the price ,they were very small. Don't think I would buy again”

Helpful Report

Posted 6 years ago

Hello Christine, I'm sorry that you were disappointed with the no added sugar chocolates you purchased from us. The size of the chocolates is not something we have any control over but I will, however, pass on your feedback to the manufacturer. Kind Regards Friars Customer Service

Posted 6 years ago

“Unfortunately when I opened the box they were a bit bashed and were in a pile at one end 😢 took me a few minutes to sort them out. The chocolate is all scratched and some of the papers were scrunched. Good job they were for myself and not a gift. Won’t be spending £25 on your chocolates again I’m afraid”

Helpful Report

Posted 6 years ago

Hello Lisa, Please can you contact us directly to discuss this issue and we will do what we can to resolve it for you. Kind Regards Friars Customer Service

Posted 6 years ago

“Box arrived damaged. Parcel had been dropped over fence.disappointing as it was a present. Maybe fragile should be written on the box!”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that your parcel wasn't delivered correctly and the box was damaged on arrival. Please contact us directly to advise us if the item inside was damaged in anyway and we will do our best to resolve it for you. Kind Regards Friars Customer Service

Posted 6 years ago

“I ordered one white chocolate and one milk chocolate Gin truffles, but received two milk. Sending them back is too much hazzel. First time in many years of ordering you have let me down.”

Helpful Report

Posted 6 years ago

Hello Darleen, I'm sorry that you received the wrong item in your order from us. The items should have been checked prior to packaging them for dispatch and I will pass on your feedback to the packing team so that they are aware of the error with your order and to ensure this doesn't happen again. By way of apology, I will send out the correct item to you today via first class post and there is no need to return the incorrect item to us. Kind Regards Friars Customer Service

Posted 6 years ago

“Not tried it yet, as is advent calendar, but smaller than expected.”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that you were disappointed with your purchase from us. The dimensions of the Advent calendar are detailed in the item description on our website so that our customers are fully informed of the product before they make a purchase. Kind Regards Friars Customer Service

Posted 6 years ago

“Ordering was easy and quick, haven’t tried the chocolates as they are a gift. I was however disappointed on receipt of the goods. £13 inc delivery is extremely expensive for what turned out to be a small trinket sized tin with a few chocolates.”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that you were disappointed with your purchase from us. However, the full dimensions of the tin and the weight of the contents inside is detailed in the description on our website so that our customers are fully aware of what they are purchasing. If you wish to return the item, please contact us directly and we will be able to advise you on how to do this. Kind Regards Friars Customer Service

Posted 6 years ago

“Good service, but the flavour of the Macaroons were not nice at all. Nice packaging but no nice flavour”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that you were disappointed with the macarons you ordered from us. Due to the nature of this product, the flavour and colour can vary from time to time and they are not always suited to everyone's personal taste. I will pass on your feedback to the team so that they are aware of the issue you have highlighted in your comments. Kind Regards Friars Customer Service

Posted 6 years ago

“I am writing my review after taste testing Friar's chocolates for the first time. We purchased a box of floral creams, and considered ordering some of the other wonderful sounding chocolates which I had read about on Friars own website; for this coming Christmas. However; as we were not familiar with this particular brand, I was eager to test the floral creams, for now, I was looking forward especially to the violet & rose flavours. Expectations were high, especially after reading Friars own statement; in the description for the Floral creams (The rose and violet creams were a winner of the famous great taste gold award). I did search “The Great Taste Award” website, and could not find the year that these chocolates actually won that particular award. And so, I am unsure of how old this award actually is, Friars, do not state when the award was given in the description about the award, perhaps a date could be incorporated; then perspective customers have an idea of how long ago this was. If it was more than a few years ago, is the taste award still valid for these chocolates? The lavender and violet creams were quite un-inspiring, and the geranium and rose lacked in flavour. I felt they were over sugary, and the expectation of the overall taste was just not there, and for the £18, I do feel they were just not worth the price tag.”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that you were disappointed with the floral creams your ordered from us. These chocolates are a previous winner of the Gold Taste Awards and are one of our best selling products. I will however, pass on your feedback to the team. Kind Regards Friars Customer Service

Posted 6 years ago

Friars.co.uk is rated 4.8 based on 16,362 reviews