Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,499 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plastic box was very cheap considering Amazon had it for the same price in a colourful, decorated box. I only chose you over them because you offered next day delivery and I needed it quickly. However yours took 3 days to arrive and had chocolate crumbs all in the bottom corners. Not up to standard for someone's birthday present. Very overpriced and I regret buying it”

Helpful Report

Posted 4 years ago

Hello Sarah, thank you for your review. We are sorry that you are disappointed with your order. We do state the weight and dimensions of the product and provide a photo on the listing to give customers an idea of what the product looks like. We have also checked your order which was dispatched on the 13 November 2020 and checked the Royal Mail tracking information which does say the parcel was delivered on the 14 November 2020. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Ordered this as a gift for a work anniversary, paid extra for guaranteed next day delivery and the gift was delivered a day later quite disappointed.”

Helpful Report

Posted 4 years ago

Hello Marielle, thank you for your review. We are sorry that you are disappointed with your order and that it was delivered late. We have checked and do see that your order was dispatched on the 13 November 2020 and looking on the Royal Mail tracking information, this does say your parcel was delivered on the 14 November 2020. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“I was really disappointed in my order as one of the items was purchased as a Christmas gift, but the best before date was January (even though the website stated all non sale items had a long date). I was obviously sold old stock. I was offered to return the chocolate at my own cost and they would send newer chocolate out. I declined as why would I want to spend more money on behalf of friars' error. I believe a goodwill gesture of my postage being refunded would have been more of an appropriate thing to do. As for the chocolates, they were a lot smaller than expected and disappointingly didn't live up to my expectations. Won't be purchasing again.”

Helpful Report

Posted 4 years ago

Hello Francesca, thank you for your review. We are sorry that you were disappointed with your order and the best before date of end January 2021. We have a standard policy of a 3 month shelf life with our products we pack to ensure that they are kept fresh with them being a perishable item and replenish our shelves as the stock is needed. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Again, we do apologise for your disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“I ordered 2 Friars Butter Tablet to give to a friend. They were delivered on the 2nd November with a Best Before Date of 01.11.20. Need I say more!”

Helpful Report

Posted 4 years ago

Hello, we're sorry you were disappointed with your order. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Not been tasted yet as this 'chocolate games controller' is an add on Christmas pressie for a 13yr old. Bit disappointed on receiving (packaged well, arrived in good condition) as not even sure if it is made by Friars as there is no mention of the Friars brand on the box so maybe they just sell this item. I paid more hoping for delicious chocolate when i probably could have purchased the same item elsewhere.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed that the Games Controller you received did not have the Friars name on the box. We did have some stock with the old packaging without the Friars brand which has recently been updated. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Bit lackluster this time round. Bought about fifty pounds worth of chocolates. One box of rum truffles must have been old or faulty. My partner said a couple of them were solid and dry. Spend hundreds with them before and all been ok. Makes me start thinking about looking elsewhere.”

Helpful Report

Posted 4 years ago

Hello Julian, we’re sorry you were disappointed with your order, especially the rum truffles. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Sadly 4 packs of these chocolates didn’t come up to expectations as the date was late 2020 and they tasted stale. Won’t buy these again.”

Helpful Report

Posted 5 years ago

Hello Mrs Wallis, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. All of our products do have a best before date and we do have a minimum of 2 months shelf life on most of our products. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“I’m really sorry for writing this, but I genuinely didn’t like it. Out of 4 batches I would eat one, don’t know if it’s me handling poorly my new dairy free mandatory diet, but no I won’t buy it again, sorry.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“I have ordered several times from you and the presentation has been very good, however on this occasion it was poor. There were several chocolates turned upside down which shows poor quality control, this was not for me but for my sisters birthday. I cut the tape and arrange myself as I would have been embarassed to present it to her as it had arrived.”

Helpful Report

Posted 5 years ago

Hello Fergus, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure they check all the products and that they are packed more securely in future. If you do have any issues with any future orders please do contact our sales team so that they can get it sorted for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 5 years ago

“You've stopped selling Jelly Belly Beans?!! Have no need to shop here ever again !”

Helpful Report

Posted 5 years ago

Hello Janet, sorry you are disappointed. We are no longer selling the Jelly Belly Beans on our website as we are streamlining the selection of products that we have available. They are still available in our Keswick and Ambleside shops. We apologise for any disappointment this may cause. Kind regards Friars Customer Services

Posted 5 years ago

“Bit disappointed - probably not £12 worth of good - looked far better in the picture. My brother in law enjoyed the contents”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the order and did not find it value for money. We do provide a list of the contents so that customers do know what they are purchasing. We hope that our customers find our gifts presentable, enjoyable and value for money. Again we are sorry you found this was not the case. Kind regards Friars Customer Service

Posted 5 years ago

“Very delicious but very long for delivery and very expensive .”

Helpful Report

Posted 5 years ago

Hi Jim, thank you for your review. Sorry you were disappointed with the delivery time and cost for your order. We have checked the tracking information and the information provided says it was delivered within two days of you placing your order. Unfortunately the Express delivery option is a more expensive service which increased the total order cost. Kind regards Friars Customer Services

Posted 5 years ago

“Chocolates were lovely but all the liqueur has leaked into the box and none left in the cherry chocolates. We’re a gift too so I am a bit disappointed”

Helpful Report

Posted 5 years ago

Hello Jenny, we’re sorry you were disappointed with your order and the chocolates were not received as expected. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 5 years ago

“I sent them to my grandchildren, as I miss them there are four of them so I sent two boxes the children are 20years 17years 10year and 8 years. They have had one each, they said they were very dry, they had to have a drink with them. I bought these for them as when I have visited I buy the macaroons in Bath and they quarrel over them. Sorry won’t send them again”

Helpful Report

Posted 5 years ago

Hi Lynda, thank you for your review. We are sorry your grandchildren were disappointed with the macarons. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“I am sure the chocolates are delicious but they were not for me as I am Linda Davis, the email is mine and I filled in the order with my details as a new customer, a gift card for Joan, her address, and with my payment details. I don't knock what I did wrong other than not scroll to the bottom of the order confirmation. The chocolates came to my address and I had to forward them to Joan”

Helpful Report

Posted 5 years ago

Dear Linda, Thank you for your review we are sorry that the chocolates have been sent to yourself rather than Joan, however, when we have checked the order the delivery address was indeed for yourself. Kind Regards, Friars Customer Services

Posted 5 years ago

“Hi I have rated the chocolate not friars. The chocolate taste was nice but the alcohol taste was very slight. So for the cost I don't think I had value for money. Regards Martin Payne.”

Helpful Report

Posted 5 years ago

“The vegan chocolate was ok. Was expecting more richness. Very small too. But nice little treat”

Helpful Report

Posted 5 years ago

“Delivered safely, on time and in beautifully presented packaging. Really looked the part. Sadly my more 'discerning'vegan son really didn't enjoy the taste-finding them too sweet with a lack of depth of flavour. "cheap candy...leaves a nasty taste" So a disappointing gift that are remain uneaten.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review and we are sorry to hear that your son was disappointed with the chocolates you purchased from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards, Friars Customer Service

Posted 5 years ago

“My delivery arrived on time but was completely battered, though the chocolates were very well protected which meant there was no damages to products themselves. Expensive chocolates, look appealing but unfortunately the taste and quality does not reflect the price paid. Unfortunately will not be buying again.”

Helpful Report

Posted 5 years ago

Hi Natalie, Thank you for your review and we are sorry to hear that the package arrived damaged. We are also sorry that the you were not happy with the chocolates you purchased, we hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards, Friars Customer Service

Posted 5 years ago

“Producy advertised as gluten free. When arrived the ingredients read 'may contain gluten' So wasted time and money. False advertising isn't cool.”

Helpful Report

Posted 5 years ago

Thank you for your review. We do not advertise our products as gluten free on the website, we do however have a section for products that do not list gluten as an ingredient. If there is a risk of traces being present with any of these products then we state this under the list of ingredients. Traces may be present due to the environment in which the products are packaged. Kind Regards, Friars Customer Service

Posted 5 years ago

Friars.co.uk is rated 4.8 based on 16,499 reviews