Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,362 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the PlayStation Chocolate was a bit small”

Helpful Report

Posted 6 years ago

Hello Angela, I'm sorry that you were disappointed with the size of the games controller you ordered from us. We list the dimensions of the chocolate controller on our website listing so as to avoid any confusion with the actual size of the product. If you wish to return the controller, please contact us directly and we will be able to arrange this for you. Kind Regards Friars Customer Service

Posted 6 years ago

“I ordered my item 2 weeks ago and it still hasn’t come... not very reliable”

Helpful Report

Posted 6 years ago

Hello, I have looked into your order and your parcel is recorded as being delivered on 12th September at 12:09 by Royal Mail. It may have been left with a neighbour and a card should have been left informing you of this. I would suggest that you check if any of your neighbours may have taken it in for you and forgotten about it, as this is sometimes the case. Please contact us directly if you have any further queries. Kind Regards Friars Customer Service

Posted 6 years ago

“Novelty Chocolate Lipsticks after paying nearly £5 for delivery at 175g arrived broken”

Helpful Report

Posted 6 years ago

Hello, I'm sorry that your item arrived broken and not in the perfect condition we would expect them to arrive in. I have refunded your order in full and I hope that this is a suitable resolution for you. Kind Regards Friars Customer Service

Posted 6 years ago

“When I tried to use your web site to order I was told that insufficient stock was on hand and I had to phone my order in the next day when I was told by a really nice lady that there was plenty stock. This is the second time I have had the same problem.”

Helpful Report

Posted 7 years ago

Hi Kerr, I am sorry there was insufficient stock available on the website when you tried to place your order. The stock levels of the imps will be monitored more closely from now on to avoid this happening in the future. Sorry again. Kind Regards, Friars Customer Service.

Posted 7 years ago

“Nothing special that you couldn’t get elsewhere, overpriced for what it is .”

Helpful Report

Posted 7 years ago

I am sorry to hear that you thought the product you bought was overpriced. We know it can be difficult to tell the size of items when purchasing online which is why we include the weight and dimensions of our products to try and give an indication of the size. Again I am sorry you were not happy with your purchase. Kind Regards, Friars Customer Service.

Posted 7 years ago

“Chocolates look abit tired , for a gift so, will see the outcome when gift recieved. The box is small for the £20 price tag. Don’t think we will order again. Thank you.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review and I'm sorry that you were disappointed with the chocolates you received from us. All of our chocolates are freshly packed and as they are handmade, this is reflected in the price. It has been brought to our attention that the information printed on the labels fades after a very short period of time and we are currently looking to resolve this issue as soon as possible. Kind Regards Friars Customer Service

Posted 7 years ago

“For the amount you charged for this I expected a 70cl bottle, I should have read the small print. Will not be placing any further orders regardless of how nice this may taste. Eugene Johnson”

Helpful Report

Posted 7 years ago

Hello Eugene, I'm sorry that your were disappointed with your products from us and no longer wish to place any further orders with us. Our website description clearly states the size of the bottle and a full list of contents so that our customers are aware of what is included inside the gift box. If you wish to return the items for a refund, please let me know and I will arrange this for you. Kind Regards Friars Customer Service

Posted 7 years ago

“I ordered 3 of the prosecco funny bear jars and 2 of the 3 jars arrive smashed. Hopefully I will be able to get replacements. I am happy to send back the smashed ones if needed.”

Helpful Report

Posted 7 years ago

Dear Sarah, We're sorry to hear that, it is unusual. We will send you out 2 replacements immediately. Kind Regards Customer Service

Posted 7 years ago

“Still have not had email ref despatch and still not recieved”

Helpful Report

Posted 7 years ago

Hello Alan, I'm really sorry that you haven't received the item and that you have not received any delivery notifications from us. I will resend your item today on a Tracked 24 hour service which should arrive with you tomorrow. Please accept my apologies for the inconvenience and disappointment caused by this issue and I will look into it further to find out the whereabouts of your original parcel. Kind Regards Friars Customer Service

Posted 7 years ago

Hello Alan, I'm very sorry that you have not received the item you ordered from us and that you have received no emails regarding your order. I will resend your order today via our Tracked 24 hour service and you should receive this tomorrow. Please accept my apologies for the inconvenience caused by this issue and I will look further into your order to find out the whereabouts of your original parcel. Kind Regards Friars Customer Service

Posted 7 years ago

“To be frank, I don't feel that the product is value for money (box much smaller than it appears) and also the cost of P + P was also over the top. I haven't tried the chocolates as they are a present but as a paying customer.... Very disappointed.”

Helpful Report

Posted 7 years ago

Hello Steve, We're sorry that you were disappointed with the cost of your order. Unfortunately, no added sugar chocolate tends to be more expensive than ordinary chocolate. The weight and quantity of chocolates provided is stated on the listing for our products to give an indication of what our customers will receive. Our P&P cost is a standard charge and is set at a rate which is competitive with other companies to ensure value for money to our customers. Kind Regards Friars Customer Service

Posted 7 years ago

“The toffee was not black and didn't taste of anything. The sugar had not melted and there was a tiny lump of toffee in the middle. Not at all like toffee more like a very soft gooey mess. Sorry to criticise but I was looking forward to proper treacle toffee.”

Helpful Report

Posted 7 years ago

Hi Wendy, We're sorry that you were disappointed with the treacle toffee you ordered from us. We always like to know if there is a problem with our products and we will replace them for you if you wish. We will pass on your comments to our supplier and make them aware of the issue you have encountered. Kind Regards Friars Customer Service

Posted 7 years ago

“I haven't received order yet ? I can't comment at this time”

Helpful Report

Posted 7 years ago

Hi Sandra, I have tracked your order and it according to the Royal Mail website the order was delivered on the 16th October. It may possibly have been left with a neighbour. Please contact us directly if you need any further assistance. Kind Regards, Friars Customer Service.

Posted 7 years ago

“Delivered on time was quite surprised at the discrepancy in the weights. I bought one purchase of 250g and o e off 500 and they were not cheap but you pay for what you get and I wanted American gourmet jelly beans. The bag with 250g!!! Only weighed 224g and my 500g bag only weighed 420g not good practice. So won't be going back. You should get what you pay and get charged for.”

Helpful Report

Posted 7 years ago

Hi Charlotte, I'm sorry that you did not receive the correct weight of jelly beans. I will pass this information on to our packing department and ensure that this doesn't happen again. We would always prefer to know if there is an issue with any order and will of course send you a replacement containing the correct weight. Please accept our apologies for the disappointment and inconvenience you have been caused by this issue. Kind Regards Friars Customer Service

Posted 7 years ago

“Immediately started on Jar of Buttered Brazils. All items were stuck together. Needed strong knife to try to separate them and to remove from Jar. Gets ever more difficult as get lower into the Jar. Tasty, although brazils a little soft. Jar of Chocolate covered brittle very moreish, except not that brittle, and some pieces did stick to others. Would probably purchase more of both, if individually wrapped. Also purchased Derwent Toffee and Black Treacle Toffee, which I have yet to try. Need to purchase a Hammer.”

Helpful Report

Posted 7 years ago

Hi William, I'm sorry that you were disappointed with the products you purchased from us. Given the nature of the buttered brazils, they can stick together from time to time but we understand how disappointing this can be. The peanut brittle can also stick together but should still be firm to the bite. We would always prefer to know if there is an issue with any order and would of course replace any items that you are unhappy with. Kind Regards Friars Customer Service

Posted 7 years ago

“Was not happy with this item as the description was incorrect. The description clearly said sweet added and there were no sweets in the box”

Helpful Report

Posted 7 years ago

Hi Samantha, I am sorry if you thought the description of the item was mis-leading. We do not say in the description that jelly beans are included only that the product holds 650g of jelly beans to give an indication to customers the quantity of jelly beans they would need to buy in order to fill the dispenser. We will amend the description to specifically say that there are no jelly beans included in the box. Kind Regards Friars Customer Service.

Posted 7 years ago

“The sweets in my opinion were not their usual standard I have purchased them before from you and was delighted but this time am not happy I am having to return them to you witan attached letter explaining why and having to pay postage. Hope you can rectify this order for me. Yours sincerely Sylvia Goodman”

Helpful Report

Posted 7 years ago

Hi Sylvia, I am sorry that you were not happy with the quality of the fondant creams. Thank you for returning them to us, we will look into this as soon as we receive the return and will of course reimburse you for the postage costs incurred, as well as refunding you for the order. Kind Regards Friars Customer Service.

Posted 7 years ago

“While my kids were delighted with their chocolate games controllers it was saddened by the fact that one of them was broken as only one was wrapped in bubble wrap the other had been placed on top of it am sure if both had been wrapped better this wld not have occurred although kids were still happy to get them”

Helpful Report

Posted 8 years ago

Hello, I am sorry that one of the games controllers was damaged on arrival, both of them should have been wrapped in bubble wrap and I apologise that this wasn't the case. The person who packed your order will be made aware of the issue to try and avoid this happening again in the future. We have contacted you via email to offer a replacement or refund, if you could please let us know how you would like to proceed. Kind Regards Friars Customer Service.

Posted 8 years ago

“We have always bought a supply of your excellent chocolates every time we come to the Lake District. I ordered four boxes of chocolates in Early February ( allowing reasonable time) to send to family members for Easter. When received the Marzipan selection and the Rose and Violet creams were both best before end April 2017 i.e. less than 3 months self life and not suitable to give for Easter. I am left with an impression that internet purchasers are given the short life stock - not good enough for a firm of your reputation. Jonathan Birch”

Helpful Report

Posted 8 years ago

Dear Jonathan, I am sorry that the dates on the 2 boxes of chocolates were end of April and therefore not suitable for Easter gifts. The dates on our chocolate boxes are usually much longer than this with at least 5 months, unless chocolates which have fresh cream in them are included in the selection, then it is only 3 months. The chocolates you received should have had longer dates and I apologise that the person who packed your order did not check them properly. We would always prefer to know if there is an issue with any order and would of course replace any short dated chocolates. Kind Regards Friars Customer Service.

Posted 8 years ago

Friars.co.uk is rated 4.8 based on 16,362 reviews