Friars.co.uk Reviews

4.8 Rating 14,652 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,652 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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paid over £20 & was disappointed in size of box when arrived. They were a gift
Helpful Report
Posted 4 years ago
Hello, Thank you for your review. We are sorry to hear you are disappointed in the size of the chocolate box however, we do state the weight and dimension of the product on the listing, to give an idea of the size of the product. Kind Regards Friars Customer Service
Posted 4 years ago
I was really excited to try the vegan truffles as there were white chocolate options which are really hard to find. I got the pink strawberry champagne truffles and the Easter vegan truffle eggs but I found all the flavours to be far too sugary and the chocolate didn't melt in the mouth. It's a good effort but I won't order again.
Helpful Report
Posted 5 years ago
Hello, Thank you for your review and your feedback regarding the vegan chocolates. We will pass your comments on to our chocolatier. Thanks again. Regards, Friars Customer Service
Posted 5 years ago
Item was lovely but unfortunately arrived chipped so will be returning it.
Helpful Report
Posted 5 years ago
Hello, We are sorry that your item arrived damaged, we will pass this information on to the packing team. A returns label has been sent to you via email for the return of the item and we will refund the order in full. Regards, Friars Customer Service.
Posted 5 years ago
The vegan chocolate is grainy and very sugary. It doesn't taste like luxury chocolate at all, and is actually quite unpleasant. I tried two of the truffles in a box of six and had to give the rest away. There are many better - and cheaper - brands, such as Moo Free and Vego.
Helpful Report
Posted 5 years ago
Hi Rebecca, Thank you for your review and your feedback on the vegan chocolates. We will pass this on to our chocolatier. Thanks again. Friars Customer Service.
Posted 5 years ago
I ordered the coffee selection and found the coffee taste to be too mild. I feel it needed to have more of a coffee flavour.
Helpful Report
Posted 5 years ago
Hello, We're sorry that the coffee collection wasn't to your taste and that you were disappointed with your purchase from us. As the chocolates are produced in batches, the flavour can vary from time to time. We will, however, pass on your feedback to the production team so that they are aware of the issue you have highlighted. Kind Regards Friars Customer Service
Posted 5 years ago
I bought coffee creams which arrived promptly in good condition. Attractive chocolates but let down by the flavour. There wasn’t any. Coffee creams should ,well, taste of coffee but these were disappointing. Could have bought better flavoured chocolates much more cheaply.
Helpful Report
Posted 5 years ago
Hello, We're sorry that the coffee creams you ordered from us weren't to your taste. Our coffee creams are handmade and as a result, the flavour can sometimes vary from batch to batch. We will, however, pass on your feedback to the chocolatier so that they are aware of the issue you have highlighted. Kind Regards Friars Customer Service
Posted 5 years ago
I'd requested a personalised message but wish I hadnt bothered ! The type written label is totally wonky on the tag which makes an expensive gift look "very cheap " .
Helpful Report
Posted 5 years ago
Hello Lynne, We are sorry that the gift message was not applied to the gift tag straight, the person who packed your order will be made aware of this error to ensure they are more careful in the future. Regards, Friars Customer Service
Posted 5 years ago
I was disappointed to see that I paid more than what the product was worth on delivery costs even though the package was so small it could have been posted for free.
Helpful Report
Posted 5 years ago
Hello, Thank you for your feedback on the order you placed with us. We're sorry that you found the delivery charge to be high but unfortunately, there is no option to offer free delivery as we have to cover our costs. We do, however, monitor our delivery charges to remain competitive with other online retailers and they are reviewed on a regular basis. Kind Regards Friars Customer Service
Posted 5 years ago
Product has been bashed about during shipping.
Helpful Report
Posted 5 years ago
Hello, We're sorry that your order didn't arrive with you in the perfect condition we would expect. As we use a thrid party to deliver our parcels, we always like to know if there have been any issues with deliveries. If you would like a replacement item sent out to you, please contact us directly and we will arrange this for you. Kind Regards Friars Customer Service
Posted 5 years ago
First time order, a gift for my Motherson birthday. She was delighted to receive the parcel, which was perfectly wrapped. Unfortunately the product itself was sadly lacking in flavour. Both my Mother and I thought the coffee flavour of the cream was incredibly mild, in fact the chocolate bean decoration had a stronger taste of coffee, a bit odd and disappointing. I probably would not purchase from Friars again.
Helpful Report
Posted 5 years ago
Hello Sarah, I'm sorry that the chocolates you ordered from us weren't to your taste. The coffee chocolates are handmade, which means the flavour can sometimes vary from batch to batch. I will, however, pass on your feedback to the chocolatier to make them aware of the issue you have highlighted. Kind Regards Friars Customer Service
Posted 5 years ago
Bought the Cherries, and though very tasty, 2 of them had exploded in the box so the whole package was rather disappointing.
Helpful Report
Posted 5 years ago
Hello Dave, I am sorry to hear that 2 of the cherries in the box were damaged when they arrived. If you could please contact us directly with regard to any damaged products and we will endeavour to resolve this issue for you. Regards, Friars Customer Service.
Posted 5 years ago
I purchased several different types of chocolate products including orange slices dipped in chocolate. I was very disappointed with the orange slices. They looked scruffy and unappealing. So much so I did not want to give them as a present. Considering the price I will return them after Christmas. The other products looked acceptable.
Helpful Report
Posted 5 years ago
Thank you for your review and I am sorry that the orange slices looked scruffy when they arrived, we will look at the packaging to see if this was a factor. You can of course return them for a refund, please let us know if you wish to do so. Regards, Friars Customer Services.
Posted 5 years ago
My chocolate toolkit box was not packed properly and although the items were still intact they were jumbled up inside the box so the presentation of the toolkit was completely ruined.
Helpful Report
Posted 5 years ago
Hello, I'm sorry that your product didn't arrive with you in the perfect condition we would expect it to. The person who packed your order will be made aware of this issue to ensure this does not happen again. Kind Regards Friars Customer Service
Posted 5 years ago
Th order hasn't arrived yet
Helpful Report
Posted 5 years ago
Hello, I'm sorry that you have not received your order from us. However, I have looked into your order and delivery was attempted on 15th December but there was no answer. Your parcel is currently being held at your local delivery office awaiting collection or instruction for redelivery. If you have any further issues, please let me know and I will look into it further for you. Kind Regards Friars Customer Service
Posted 5 years ago
I got an email 0n 06/12/2018 stating my order 117778 had been dispatched for delivery. To date on 15/12/2018 I have YET TO RECEIVE DELIVERY. Please look into this and let me have delivery by next Saturday. Charles Simmons p.s. Nothing shows up on the tracking.
Helpful Report
Posted 5 years ago
Hello Charles, I'm sorry you've not yet received your order as we would expect. I have looked into your order and there has not been a delivery attempted as yet so I will resend the parcel for you today (17/12/18) via first class post for delivery tomorrow (18/12/18). Kind Regards Friars Customer Service
Posted 5 years ago
TINY chocolates - my elderly Uncle with diabetes was completely underwhelmed= and so was I. Ive bought diabetic chocs before -admittedly these were pretty, but for the price ,they were very small. Don't think I would buy again
Helpful Report
Posted 5 years ago
Hello Christine, I'm sorry that you were disappointed with the no added sugar chocolates you purchased from us. The size of the chocolates is not something we have any control over but I will, however, pass on your feedback to the manufacturer. Kind Regards Friars Customer Service
Posted 5 years ago
Unfortunately when I opened the box they were a bit bashed and were in a pile at one end 😢 took me a few minutes to sort them out. The chocolate is all scratched and some of the papers were scrunched. Good job they were for myself and not a gift. Won’t be spending £25 on your chocolates again I’m afraid
Helpful Report
Posted 5 years ago
Hello Lisa, Please can you contact us directly to discuss this issue and we will do what we can to resolve it for you. Kind Regards Friars Customer Service
Posted 5 years ago
Box arrived damaged. Parcel had been dropped over fence.disappointing as it was a present. Maybe fragile should be written on the box!
Helpful Report
Posted 5 years ago
Hello, I'm sorry that your parcel wasn't delivered correctly and the box was damaged on arrival. Please contact us directly to advise us if the item inside was damaged in anyway and we will do our best to resolve it for you. Kind Regards Friars Customer Service
Posted 5 years ago
I ordered one white chocolate and one milk chocolate Gin truffles, but received two milk. Sending them back is too much hazzel. First time in many years of ordering you have let me down.
Helpful Report
Posted 5 years ago
Hello Darleen, I'm sorry that you received the wrong item in your order from us. The items should have been checked prior to packaging them for dispatch and I will pass on your feedback to the packing team so that they are aware of the error with your order and to ensure this doesn't happen again. By way of apology, I will send out the correct item to you today via first class post and there is no need to return the incorrect item to us. Kind Regards Friars Customer Service
Posted 5 years ago
Not tried it yet, as is advent calendar, but smaller than expected.
Helpful Report
Posted 5 years ago
Hello, I'm sorry that you were disappointed with your purchase from us. The dimensions of the Advent calendar are detailed in the item description on our website so that our customers are fully informed of the product before they make a purchase. Kind Regards Friars Customer Service
Posted 5 years ago
Friars.co.uk is rated 4.8 based on 14,652 reviews