Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,362 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,362 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with my purchase as the glass was small and thought it was a normal size glass and no first time buyers discount”

Helpful Report

Posted 5 years ago

“They were adequate chocolates but tasted nothing like advertised - sticky toffee pudding Very disappointed for the money”

Helpful Report

Posted 5 years ago

Hi, I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Rgeards Friars

Posted 5 years ago

“I couldn't detect even a hint of coffee in the vegan barista cappuccino chocolates, dissappointing”

Helpful Report

Posted 5 years ago

Hi, We are sorry that you were disappointed with the chocolates you received from us and they were not strong enough flaviour to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will pass your feedback to the vegan chocolatier. Kind Regards Friars

Posted 5 years ago

“What a waste of money. £75 hamper wasn't worth £20. Toffee vodka hamper was a joke. Returned both. Paid £13.14 to return. Friars emailed to explain wrong hamper was despatched , even though it had been checked! Refund given, and as a good will gesture they are refunding my return postage.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review, we're sorry you received the wrong item. We are reviewing our processes to ensure this does not happen in the future. Kind Regards Friars

Posted 5 years ago

“Dissatisfied guys. No proper lid, all the chocs were upside-down or sideways. For the money I expected more. Ttfn Alan”

Helpful Report

Posted 5 years ago

Hi Alan, We're sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind Regards Friars

Posted 5 years ago

“Order was placed quickly but I didn’t receive a notification to say if it has been delivered”

Helpful Report

Posted 5 years ago

Hi, We're sorry you didn't receive a delivery confirmation, sometimes these emails can go into your spam folder if our email address isn't added to your contacts. Kind Regards Friars

Posted 5 years ago

“Postage charges are for to expecive for the size of the package.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, we're sorry you thought the postage was too expensive. We have a set standard rate for website orders which we feel is competitive with other online retailers. Kind Regards Friars

Posted 5 years ago

“The service was very good with quick delivery but although the presentation of the Turkish delights was good, the product was poor, the Turkish delights are very tough to chew :(”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, we're sorry you were disappointed with the texture Turkish delights. We know it's down to personal taste but we'll pass your feedback on to our buyer. Kind Regards Firars

Posted 5 years ago

“Speedy delivery but this was most definitely not a hamper just a very small box. Very disappointed! !!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback, we do state the dimensions on the website however we will review the product title in the new year. Kind Regards Friars

Posted 5 years ago

“Very irritated as I went on to a site to buy chocolate free of palm oil. Ordered the chocolate in good faith, but then read the ingredients - they contain palm oil. Why are you advertising on a site that purports to sell products free of palm oil? Will not buy from you again. P Barrett”

Helpful Report

Posted 5 years ago

Hi, I'm very sorry you are disappointed that these chocolates were not palm oil free. However we do not advertise them being free of palm oil. We do have a section on our website dedicated to confectionery which is palm oil free, this may be why you came across our website. Kind Regards Friars

Posted 5 years ago

“Chocolates came with crumbs in the box can’t give as a give. Told it could happen in posting not going to risk it getting a refund.”

Helpful Report

Posted 5 years ago

“The chocolate ruler was broken on arrival and as I cannot give a broken gift, I will be sending it back for s refund. Very disappointed!”

Helpful Report

Posted 5 years ago

“Nothing like Buchanan's buttered Brazil's , I was disappointed the Brazil nut were small the butter toffee glaze was flat with nut in centre . This was meant to”

Helpful Report

Posted 5 years ago

“Chocolates breasts were good but I expected bit bigger package than a little rectangle due to the price I ended up paying around £7.50 for six little breast's . Rather disappointing. It's the delivery charge that catches u out”

Helpful Report

Posted 5 years ago

“One of tree decorations had no string on. Liquor chocolates were so small.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are sorry to hear you are disappointed in the size of the liquor however, we do state the height of the product on the listing, to give an idea of the size. We are sorry one of the strings was missing, this must have become detached whilst packing your order. Kind Regards Friars Customer Service

Posted 5 years ago

“very surprised and disappointed to receive whole order of hard toffee with just 6 weeks best before date. I wont be buying again from them.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review and we are very sorry to hear you are disappointed of the date of the hard toffee you have received. If you could kindly email us we will be able to organise a replacement to be sent with a longer date. Kind Regards Friars Customer Service

Posted 5 years ago

“Very dissapointed as the three packets of toffee i bought last week via post as a gift for someone only had less than a month best before date.”

Helpful Report

Posted 6 years ago

Hi Susan, Thank you for your review, we are very sorry to hear you received your toffee with such a short date. We do try and send all product with at least 3 months before there use by date, on this occasion this has been missed, we apologise for this. If you kindly let us know if you would prefer a refund or replacement to be sent we can arrange this for today. Kind Regards Friars Customer Service

Posted 6 years ago

“paid over £20 & was disappointed in size of box when arrived. They were a gift”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear you are disappointed in the size of the chocolate box however, we do state the weight and dimension of the product on the listing, to give an idea of the size of the product. Kind Regards Friars Customer Service

Posted 6 years ago

“I was really excited to try the vegan truffles as there were white chocolate options which are really hard to find. I got the pink strawberry champagne truffles and the Easter vegan truffle eggs but I found all the flavours to be far too sugary and the chocolate didn't melt in the mouth. It's a good effort but I won't order again.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review and your feedback regarding the vegan chocolates. We will pass your comments on to our chocolatier. Thanks again. Regards, Friars Customer Service

Posted 6 years ago

“Item was lovely but unfortunately arrived chipped so will be returning it.”

Helpful Report

Posted 6 years ago

Hello, We are sorry that your item arrived damaged, we will pass this information on to the packing team. A returns label has been sent to you via email for the return of the item and we will refund the order in full. Regards, Friars Customer Service.

Posted 6 years ago

Friars.co.uk is rated 4.8 based on 16,362 reviews