Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,372 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product looked like it came from a pound shop. I would be embarrassed to give it as a gift. High end price for low end product. Very disappointing. Won’t ever buy from them again. Would not recommend.”

Helpful Report

Posted 4 years ago

Hello Joanne, thank you for your review and we are sorry to hear that you were disappointed with the product. We do list the weight of the product, quantity and include an image but perhaps we need to include the dimensions also, this will be addressed. Again, we are sorry that you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Extremely disappointed with purchase. Not worth the money.”

Helpful Report

Posted 4 years ago

Hello Teresa, we’re sorry you were disappointed with your order. If you would like to return your order please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Not good I’m afraid, I haven’t received the goods I ordered, and you haven’t replied to my email asking where the goods are.”

Helpful Report

Posted 4 years ago

Hello Neil, thank you for your review. We are sorry that your order has not arrived. We will pass this on to the sales team to make sure this is resolved for you. Again, we do apologise for any inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“Happy to write my review.i have not received my order”

Helpful Report

Posted 4 years ago

Hello Evelyn, sorry to hear you have not received your order. We have checked your order and do see it was dispatched on 21 October 2020 and have also checked the Royal Mail Tracking information which does say the parcel was delivered on the 23 October 2020. If you could please contact our sales team directly via telephone or email so we can investigate this for you further. Kind regards Friars Customer Services.

Posted 4 years ago

“Very expensive chocolate. £1.40 each over the top”

Helpful Report

Posted 4 years ago

Hello William, thank you for the review. We are sorry you were disappointed with the price including the postage of the Vegan Dark Side Hazelnut Truffles. We do state the weight, dimensions and price of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Coffee chocolate disappointingly light in coffee flavour. Can’t see myself repeating the mistake of purchasing.”

Helpful Report

Posted 4 years ago

Hello Chris, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Customer service was excellent, but the product received was a complete rip off! Basically I received a box of packaging with some tiny items wedged in between. It was a disgrace for the money, hence it was returned. To be fair, when I did, the contact was apologetic and very helpful”

Helpful Report

Posted 4 years ago

Hello Julia, thank you for your review and we are sorry to hear that you were disappointed with the product you received from us. We do list what is included with the weight and dimensions of the product on the listing to give customers an idea of the size. We have passed your feedback on to our packing team for consideration. Again, we do apologise that you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Dreadful delivery service which took a week. We tracked it over that time and it was sent to Knowle then Birmingham before getting to Nottingham. Also, we ordered online via what we thought was the Thornton’s website and were surprised that it defaulted to you - we assumed that you must be part of Thornton’s and initially complained to them!”

Helpful Report

Posted 4 years ago

Hello David, thank you for your review. We do apologise that you were disappointed with the delivery service. We have checked your order and the Royal Mail tracking information and noticed that the post code for the delivery address is the same as the billing address even though the delivery address is different. This is what may have caused some confusion for Royal Mail but pleased to see that they were still able to get your parcel to you. With regards to Thornton's, we have no affiliation with them and not sure how you were defaulted to our website if you were on theirs. Again, we do apologise for any inconvenience and disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“The chocolate arrived smashed at the corner i was unable to use as a gift”

Helpful Report

Posted 4 years ago

Hello Grainne, we’re sorry you were disappointed with your order and your order arrived damaged. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Disappointed at the quality of chocolate in comparison with the price, very badly matched, i was looking for a quality chocolate other than Hotel Chocolat, i ordered 3 packs, which with delivery cost £20 for 18 chocolates, i still have 17 chocolates and went and brought a toblerone, i contacted friars customer service.......service? if thats what you can call it, was told if i didht like them send back the unopened ones, that will make them even more expensive so guess there'll make a stocking filler instead.”

Helpful Report

Posted 4 years ago

Hello Bonita, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Our sales team would have been more than happy to refund you for any of the returned unopened packs. Kind Regards Friars Customer Service

Posted 4 years ago

“The product was amazing but I paid for next day delivery which was more than the chocolates..I got them in two days..very sad as this let them down”

Helpful Report

Posted 4 years ago

Hello Peter, thank you for your review. We are glad you were pleased with the product and do apologise about the misunderstanding about the next day delivery. We do have a cut off of 3pm which is in our terms and conditions. We have checked your order and do see that unfortunately this was made after 3pm. Your order was dispatched the next day and delivered the following day. Kind regards Friars Customer Services

Posted 4 years ago

“Very disappointed, chocolate was dull and dusty, and tasted stale, seemed to be well over edible stage and quite honestly not fit for consumption!!”

Helpful Report

Posted 4 years ago

Hello Sally, we’re sorry you were disappointed with the chocolates you received. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“I haven’t even received my parcel yet! So I can only comment on things so far, which are rubbish!”

Helpful Report

Posted 4 years ago

“Not the standard I would expect for the price. Didn’t like the way the company dealt with my criticism either.”

Helpful Report

Posted 4 years ago

Hello Judith, thank you for your review. We are sorry you are disappointed with the way your enquiry was dealt with. If you would like to return your order for a refund, please contact our sales team so this can be resolved for you. Kind regards Friars Customer Services

Posted 4 years ago

“Bought many different bags of jelly belly sweets. Some bags heat sealed, and some just zip locked sealed. In three bags sweets had stuck together and were definitely old stock as had not very nice taste. I ended up binning. I binned all bags bar two bags. Products were old and were far from fresh. Also bags were filled nowhere near the marker line. Each bag shorted by many tablespoons each. Lindt chocolate bars that were non sale were pretty short dated. All in all shall not be using this company again.”

Helpful Report

Posted 5 years ago

Hello, we’re sorry you were disappointed with your order. If you would like to contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 5 years ago

“Very prompt service. Unfortunately, the sell by date 31st March, 2020, had a label stuck over it, 2nd July, 2020, they were a Birthday gift, for 14th July!”

Helpful Report

Posted 5 years ago

Hello Mrs Godsmark, thank you for your review. We are sorry you were disappointed with your purchase. The products were on sale due to the short date which was on our listing on our website. As explained, the supplier had used packaging that they had left over which had the date of the 31 March 2020 stamped on and they put new labels over with 2 July 2020. The individually wrapped chocolates inside the package were all dated 2 July 2020. Again, we do apologise for any inconvenience this may have caused. Kind regards Friars Customer Services

Posted 5 years ago

“Ordered a Friars novelty chocolate IPhone and games controller for grandson’s 8th birthday. Very disappointed with size of both and the personalised card. Even the packaging looks cheap - would have been better off spending the money elsewhere. Won’t be ordering again.”

Helpful Report

Posted 5 years ago

Hello Shelley, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team and take your comments on board. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 5 years ago

“Butter Tablet NOT as described. Very hard - nothing like fudge.”

Helpful Report

Posted 5 years ago

Hi Ann, thank you for your review. We are sorry that you were disappointed with the Butter Tablet you received from us. The description does say it is similar to fudge but with a firmer, crumblier texture. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“Order confirmed 26th May, ‘Dispatched’ 28th May - still not received. Have emailed Friars with no response”

Helpful Report

Posted 5 years ago

Hi Dan, Thank you for your review. We did respond to your email from the 6th of June on the 8th of June at 9.33am, we would advise that you please check your spam folder if the response is not showing in your inbox. Unfortunately the postcode on your order was incorrect which is why the order was being moved between different delivery offices, however, we have tracked the order again and can see that it has now been delivered. Kind Regards, Friars Customer Service

Posted 5 years ago

“Very expensive for the small amount unfortunately I didn’t realise just how little as I would never have paid the price Lesson learnt , £15 for 500g or sweet is scandalous”

Helpful Report

Posted 5 years ago

Friars.co.uk is rated 4.8 based on 16,372 reviews