Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,360 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry guys. The chocolate is not very tasty. Flavours leave a lot to be desired. I went by previous reviews which raved. I much prefer Thorntons so won't be buying again. Sorry...”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Recently purchased the 24 box of rose and violet creams and a tin of turkish delight for my Mum's upcoming birthday. I hadn't bought from Friars before but as Hotel Chocolat hadn't got turkish delight in stock I thought I'd give them a try. When the items arrived I was disappointed as the chocolates were packaged in a very cheap looking box. Looked like it was from a discount store, not worth supposedly £17.99!! The Turkish delight tin was tiny. Can't speak about the quality of the items themselves as they haven't been given yet but as the gifts look cheap I've had to buy further gifts. I contacted Friars but they wasn't very interested and just said they'd pass on my comments. Not even a discount off my next order to try and encourage me back. Think I'll stick to Hotel Chocolat in future!”

Helpful Report

Posted 4 years ago

Hello Belinda, thank you for your review. We do apologise that you were disappointed with the look of the chocolates you received from us. All our packaging and description of our products are available on our website for our customers to view prior to purchasing. Your comments have been passed on to our production team for consideration. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Service/delivery was fast items arrived fine. Some of the chocolates were not what I would call premium salted hazelnut chocolates that had no trace or taste of hazel nut. This was my first order and unfortunately based on the product the price was not worth it I dont think I would order again.”

Helpful Report

Posted 4 years ago

Hello Jemma, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Taste amazing but expensive. Don't get much for your money.”

Helpful Report

Posted 4 years ago

“Excellent service , but disappointed with the quality. It was very mediocre. Sadly, we won’t be ordering again.”

Helpful Report

Posted 4 years ago

Hello, we’re sorry you were disappointed with your order you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Please contact our sales team if want to return any of the unopened items. Kind Regards Friars Customer Service

Posted 4 years ago

“Arrived quickly after I ordered in plain packaging which wasn't sufficient to stop a few chocolates getting squashed. There is nothing on the packaging to warn that the whole cherry liquors contains the cherry stone. I had not seen this on the website and nearly broke my tooth. If they are being purchased as a gift it would be useful to have a warning label. They are delicious despite the stone. All chocolates I ordered are very nice.”

Helpful Report

Posted 4 years ago

Hello Debra, thank you for your review. We do apologise that you almost broke your tooth on the cherry stone. It does mention on our website as well as on the wrap that goes on the box that the product is the whole cherry, stone included. However, we have taken your comments on board and will make this more evident on the back of the box. Kind regards Friars Customer Services

Posted 4 years ago

“Nice, but overpriced.”

Helpful Report

Posted 4 years ago

“I bought the Boozy Chocolates for my Dad for his birthday. He says that while they are good chocolates generally, they could hardly be described as boozy. He says you wouldn't know there was alcohol in them, and solved it by pouring a glass of whisky to drink at the same time!”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. We are sorry that your father was disappointed with the chocolates he received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“Overpriced - I had expected two layers- there was only one”

Helpful Report

Posted 5 years ago

Hello Gail, thank you for your review and we are sorry to hear that you were disappointed with the box of chocolates. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 5 years ago

“Disappointing.”

Helpful Report

Posted 5 years ago

Hello Chris, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“We are enjoying the chocolates but I am glad I ordered them for me as when I opened the box the chocolates were scattered everywhere in the box and there were crumbs of chocolate in the brown packaging box as well. I was a little disappointed with that”

Helpful Report

Posted 5 years ago

Hello Sue, we’re sorry you were disappointed with your order and how it was received. We will pass your feedback to the packing team to make sure it's packed more securely in future. Please contact our Sales team via email or telephone if you would like to return your order. We apologise once again for any disappointment caused. Kind regards Friars Customer Services

Posted 5 years ago

“Chocolate orange cream very nice banoffee not nice honey combed very good”

Helpful Report

Posted 5 years ago

Hello Andrew, thank you for your review. We are sorry that you were disappointed with one of the flavours you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“Could not taste alcoholic content”

Helpful Report

Posted 5 years ago

Hello Pamela, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“Very quick delivery and very well packaged . I order two boxes of 9 macarons and have to say one box were stale very hard and crunchy the second box were just as I had expected them to be softer and delicious bit disappointed overall would I reorder No”

Helpful Report

Posted 5 years ago

Hi Amanda, thank you for your review and we are sorry you were disappointed with your one box of 9 macrons. We will pass your feedback on to our Sales team who will be in touch with you. Many thanks, Friars Customer Services

Posted 5 years ago

“I know it's been warm but my chocolates were melted. The coffee drops arrived in one clump. My box of chocolates were melted too. If I order again, I will leave it until the winter months.”

Helpful Report

Posted 5 years ago

Hi Rosina, we’re sorry you were disappointed with your order and your chocolates were melted. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 5 years ago

“I bought this as a fathers day present and he hasn't opened it yet so i'm sorry I can't write a review on it”

Helpful Report

Posted 5 years ago

“Feedback from my friend who I bought salted caramel chocolates for was not good. She said that there was too much salt in them and that the balance against the caramel was poor.”

Helpful Report

Posted 5 years ago

“I did feel these twirls were very expensive,when I worked it out I realized just how overpriced they are.”

Helpful Report

Posted 5 years ago

“Chocolate coffee beans very good...quality dark chocolate...you can actually taste the natural coffee flavour Lucky dip...received coffee creams...very good quality dark chocolate...you only need 1 at a time...very filling Milk chocolate iPhone...disappointed with the size...was expecting a much larger bar...as it was for a gift for my niece”

Helpful Report

Posted 5 years ago

“Very good friendly service but the ginger was not sufficiently strong for my Wife’s liking Second review and further not to be repeated”

Helpful Report

Posted 5 years ago

Friars.co.uk is rated 4.8 based on 16,360 reviews