Recently purchased the 24 box of rose and violet creams and a tin of turkish delight for my Mum's upcoming birthday. I hadn't bought from Friars before but as Hotel Chocolat hadn't got turkish delight in stock I thought I'd give them a try. When the items arrived I was disappointed as the chocolates were packaged in a very cheap looking box. Looked like it was from a discount store, not worth supposedly £17.99!! The Turkish delight tin was tiny. Can't speak about the quality of the items themselves as they haven't been given yet but as the gifts look cheap I've had to buy further gifts. I contacted Friars but they wasn't very interested and just said they'd pass on my comments. Not even a discount off my next order to try and encourage me back. Think I'll stick to Hotel Chocolat in future!