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Friars.co.uk Reviews

4.8 Rating 14,691 Reviews

95 %

of reviewers recommend Friars.co.uk

Company Reviews

Product Reviews

4.8

Based on 14,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice to have a choice of vegan chocolates but price point far too high to repurchase”

Posted 4 years ago

Hi, Thank you for your message, the price point is slightly higher than other chocolates due to premium ingredients used to make the handmade chocolates and the packaging being biodegradable. Kind Regards Friars Customer Service

Posted 4 years ago

“Honestly a bit disappointed. Very expensive and the chocolate tastes quite cheap - it doesn’t melt in your mouth. The flavours are quite weak and it mostly tastes of sugar. I recommend Booja Booja, not these.”

Posted 4 years ago

Hello, We're sorry that the vegan truffles you ordered from us weren't to your taste. All the Vegan chocolatier truffles are handmade and as a result, the flavour and texture can sometimes vary from batch to batch. We will, however, pass on your feedback to the chocolatier so that they are aware of the issue you have highlighted. Kind Regards Friars Customer Service

Posted 4 years ago

“they taste okay but they aren’t as smooth or creamy as I expected from their marketing. I’m also puzzled by how they just launched in September but there are clearly reviews from November last year..”

Posted 4 years ago

“The gift box arrived a bit worn at the corners and the bow had loose ends which gave the present a cheap appearance. Also the chocolates arrived in plastic trays and not in their own box. Overall acceptable but not a good first impression!”

Posted 5 years ago

Hi, Thank you for your feedback, I'm sorry the item did not arrive in perfect condition. The ribbon should have been pick up at our end before being dispatched we will pass your comments on to the packing team. We will also pass your comments regarding the plastic to our design team. Kind Regards Friars Customer Service

Posted 5 years ago

“I recently ordered 3 lots of chocolates and I thought they were terrible. I tried 1 of each and disliked them intensly. What a waste of money?”

Posted 5 years ago

I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 5 years ago

“Having bought the luxury coffee egg for my wife she was disappointed to find the egg didn't taste of coffee at all but milk chocolate. The only coffee chocolates were 6 little chocolates. A slight false advertising there to be fair. Will not be buying again!!!!!”

Posted 5 years ago

“The package looks nice but it's smaller then I expected. Arrived in time for Easter Unable to comment on the contents, as it hasn't been opened yet. It's an Easter gift for my daughter. But I'm sure she will love it if she can taste the gin.”

Posted 5 years ago

“The vegan chocolates are nice but the filling tastes more like an icing than a chocolate truffle filling. It also has a funny taste to it. I wouldn’t buy them again for the price.”

Posted 5 years ago

“My order was initially sent to the wrong address, to the Billing Address. However, they soon rectified the situation when notified and sent out a further box of chocolates to the correct address.”

Posted 5 years ago

“Can't really comment as this was given as a present - and she's probably saving it for Easter.”

Posted 5 years ago

“Good quality but very over priced. Fruits small but do taste nice. Having said that, had much nicer and bigger for less from well known suppliers. Had hoped these would be a bit more special for Mothers Day gift”

Posted 5 years ago

“Great chocolates, overpriced though”

Posted 5 years ago

Hello, We're sorry that you found our products to be overpriced. We aim to keep our costs at a reasonable level and remain competitive with other retailers in the market. We will, however, pass on your feedback to the team for future reference and we hope that you enjoy the products you ordered from us. Kind Regards Friars Customer Service

Posted 5 years ago

“I really wanted a dark chocolate coffee collection as the one that I have received was overly sweet and and size of the chocolate are way too big for one portion. The white chocolate in addition with the sickly sweet, thick coffee fillings brings it over the top and burns my throat. The only chocolate I enjoyed was the dark chocolate with coffee mousse inside as it's the perfect balance of sweet and bitter. I would definitely bag of only that chocolate.”

Posted 5 years ago

Hello, I'm sorry that the chocolates in our coffee collection weren't to your taste. This is one of our most popular chocolate boxes and the majority of our customers enjoy the variety of chocolates included in this selection. Your feedback will, however, be passed on to the design team. Kind Regards Friars Customer Service

Posted 5 years ago

“Product was well presented, a little on the pricey side”

Posted 5 years ago

“The chocolates are great, but for the price you pay the packaging is very lacklustre. It looks cheap, particularly the shallow white boxes that are used for the selections of 24 chocolates. The size of every box I have ordered thus far is significantly smaller than expected, and as most (if not all) product pages seem to neglect including measurements - this makes shopping with Friars a bit of a gamble. I also found that the Noel chocolate box I ordered was described as having a Christmas ornament on the front that could be removed, yet it was very difficult to separate from the packaging, and once free, was covered in large, thick splodges of glue that ruined any appeal it might have as an ornament. It also failed to include any means of identifying the flavours of the chocolates, so that too was a gamble, which was disappointing as a different box of 24 chocolates provided pictures and descriptions of them all. All in all, I feel I’d prefer to shop at more well-known brands so that I can guarantee consistent quality and feel as though I know exactly what will arrive at my door. Thank you for your time! :)”

Posted 5 years ago

Hello, Thank you for your review and feedback regarding the packaging of our chocolates. We do provide the dimensions of certain products but clearly this would be useful across all lines and we will look into implementing this. With regard to the Noel chocolate box, this should have had a menu included in the box and I apologise that this was not the case. We will also take into consideration the way in which we attach the decoration when designing next years boxes. Thanks again. Regards, Friars Customer Service

Posted 5 years ago

“I ordered the assorted brazil nuts in a jar. There were supposed to be milk, dark, and white chocolate coated nuts in the jar. Unfortunately most of them were white chocolate coated, there were some dark and only a few milk chocolate coated nuts, totally opposite of the picture on the website. There was an option to add a gift card with a message on it. It's a joke. There was no option to enter your message in more lines so I thought it was going to be edited before printing. But it was just printed in one line, addressing, message and closing. Don't waste your money on it, you're better off buying your own gift tag and write your message yourself. As it was a gift I don't know the quality if the product.”

Posted 5 years ago

Hello Krisztina, Thank you for your review. I am sorry that you were not happy with the way in which the gift message was printed, unfortunately it is not possible to check and edit the gift messages before printing. We will bring the fact that you can only enter the message in one line to the attention of our web developers. Regards, Friars Customer Service

Posted 5 years ago

“The presentation and delivery was fine. What let Friars down was the spelling mistakes on 2 out of 3 personalized gift cards which had spelling mistakes. More care needs to be taken.”

Posted 5 years ago

Hello, I am sorry that 2 out of the 3 gift cards had spelling mistakes, unfortunately the messages are printed automatically and so cannot be checked by ourselves before printing. Regards, Friars Customer Service

Posted 5 years ago

“I think there expensive 4.50 for 6 chocolates and then pksage on top of thar”

Posted 5 years ago

Hello Joseph, I'm sorry that you find our chocolates to be too expensive. We try to keep our prices competitive but I will pass on your comments to the team. Kind Regards Friars Customer Service

Posted 5 years ago

“Wasnt too impressed with the taste, great presentation, postage and packaging though.”

Posted 5 years ago

“Can't say what it tastes like as it is a Christmas gift”

Posted 5 years ago

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Friars.co.uk is rated 4.8 based on 14,691 reviews