Prompt delivery of g together usual excellent quality chocolate, so why just 3 stars? Sadly both eggs in my order were broken on one side - very little thought given to the packaging which was one layer of thin bubble-wrap between the egg and the bottom of the box. On top of the eggs was plenty of scrunched up paper - a shame that this wasn’t on the base too, then they would have been properly protected against shock. The telephone customer service team was however excellent and arranged a swift refund of the cost of the eggs and express post. Given the poor packaging, I would hesitate buying fragile items from Friars again, and only order normal chocolates.