French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Ricore, coffee arrived it was well packed, I will use Frenchclick again.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We appreciate your kind words and are thrilled to hear that you were happy with your purchase.

Posted 1 year ago

“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.

Posted 1 year ago

“great french products. easy to order and delivered on time in great condition.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“I bought two bottles of Pacific fraîcheur anis, hoping it would substitute for Pernod as I love aniseed and can't drink alcohol any more. I was not disappointed, it's lovely and I drink it with some lemonade as a long drink. I'll definitely be buying more.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“Impressed with the how well the product was packaged”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”

Helpful Report

Posted 1 year ago

Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.

Posted 1 year ago

“Fresh bread arrived a week late”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you with a refund of the item or a redelivery.

Posted 1 year ago

“Wonderful except for those horrible plastic balls they use for packing”

Helpful Report

Posted 1 year ago

Dear valued customer, Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your continued loyalty and support. Additionally, we would like to address your feedback regarding the packing materials. We are using paper loose fill on dry and non fragile orders now and please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 1 year ago

“Like monthly email with coupon code, fast and smooth transaction with a quick packaging and receive items earlier than I expected.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Quick and efficient delivery, and a great choice of French products!”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Excellent quality and service, thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Good choice of items…. Well packed and delivered as promised… I would recommend….”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Great products, many remembered from my childhood when we used to spend holiday time with a couple of families in France, one in Abbeville and the other in Oullins who we'd got to know as their children came to stay with us on the OVSE programme (which I don't think exists any longer!)”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Delivered on time and the quality was excellent”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Excellent as usual! I bought a few jars of mustard and they arrived promptly and very securely wrapped. I used the wrong address when I initially placed the order but emailed them the correct address as soon as I could. I was very impressed with how quickly and efficiently they updated my order. I’ve placed several orders with French Click and I haven’t been disappointed once. Thank you so much!”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Other than having to reschedule a delivery because of a faulty delivery van (the only reason for not awarding 5*), I was very happy with the service, the packaging, and the products.”

Helpful Report

Posted 1 year ago

Thank you so much for your four-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are sorry about this issue and we are working hard to make sure it won't happen again.

Posted 1 year ago

“I have nothing but praise for French Click. They do their part extremely well with fast dispatch and everything properly packed to survive the journey to me. Unfortunately, they are let down by their couriers who rarely (almost never) get my order to me on time. It is so bad I have stopped using FC as much as I used to.”

Helpful Report

Posted 1 year ago

We are sorry to hear this, we do use DHL, DPD and Parcelforce, so we hope one of them will be reliable in your area.

Posted 1 year ago

“Great customer service. Large selection of products. Merci!”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Great quality products … good service and delivery… thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Amazing sausages.. delivery was incredible..”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Glad you enjoyed the sasuages!

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews