French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very smooth ordering process, order arrived on time. Very pleased.”

Helpful Report

Posted 1 year ago

Thank you very much for your outstanding 5-star review of French Click! We truly appreciate your kind words and are thrilled to hear that you had a very smooth ordering process.

Posted 1 year ago

“Food is fantastic.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your support.

Posted 1 year ago

“So pleased to find this online store selling everyday french goods that we love, health reasons are making it difficult to travel to France so this site is a little ' french shop treat' for us at the moment.”

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Posted 1 year ago

Thank you so much for your exceptional 5-star rating of French Click! We are absolutely thrilled to hear that you have been enjoying our online store.

Posted 1 year ago

“Sausages were very delicious. Packaging was great and included ice pack to keep them cool on the way. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give French Click a fantastic 5-star rating! We are very happy you enjoyed the sausages!

Posted 1 year ago

“Lots of French products but it’s a shame that out of stock products are not thoroughly updated on their site. Several key products were missing on my delivery and I had to call them to get a refund on an item that was missing and not taken off my bill.”

Helpful Report

Posted 1 year ago

Very sorry about this, you should have been contacted about this missing item before delivery as it was quite a big part of the order. This is a mistake by us and we'll be investigating what happened to make sure it doesn't happen again.

Posted 1 year ago

“Very easy to order on the website and great that you can select your delivery day. I always love companies who use DPD as it is so much more convenient than other delivery companies. Will definitely be ordering again.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We sincerely appreciate your feedback. We are thrilled to hear that you found it very easy to order on our website.

Posted 1 year ago

“Excellent service, prompt delivery, and cheeses arrived still chilled”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of French Click! We really appreciate your kind words and are thrilled to hear that you had such a positive experience with us.

Posted 1 year ago

“Happy with the service and product - but arrived damaged and of the 8 pots I had ordered, 3 were damaged and there contents had to be thrown away aswell as the mess it made. The box had a large dent in it so assume was damaged during delivery.”

Helpful Report

Posted 1 year ago

Very sorry about this, please send images to customerservice@frenchclick.com and we can sort this out for you. Also so we can investigate the packing of the order and see if anything could have been done better.

Posted 1 year ago

“Lovely stuff arrived prompt good company keeps updated on delivery”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give French Click a 5-star rating! We greatly appreciate your kind words and support.

Posted 1 year ago

“The Lesieur Sauce de Salade was excellent! My only concern was that the shipping charges (90 pounds) was substantially more that the product itself.”

Helpful Report

Posted 1 year ago

Dear valued customer, Thank you so much for taking the time to leave a 4-star rating for French Click. We are trying to get the international delivery costs down as much as possible. Fuel price increases and other inflation have pushed up the cost of trans Atlantic air freight quite a lot unfortunately.

Posted 1 year ago

“Very fast and high quality service.”

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Posted 1 year ago

“Well Received all of the items.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are delighted to hear that you were pleased with your experience.

Posted 1 year ago

“Extremely happy customer. After a very quick delivery and a hiccup during shipping, their customer service department managed to resolve the issue promptly and professionally. Been a customer for a few years now! I will definitely keep buying from French Click! Thanks again! Gianluca Mori.”

Helpful Report

Posted 1 year ago

Dear Gianluca Mori,Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you are an extremely happy customer and have been with us for a few years. Glad we sorted the issues out promptly for you.

Posted 1 year ago

“Fabulous products, lovely range of stock too. Customer service very helpful too.”

Helpful Report

Posted 1 year ago

Dear Verified,Thank you so much for your 5-star rating of French Click! We greatly appreciate your feedback and support.

Posted 1 year ago

“Great source of French specialities. Competitive pricing and quick delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a great experience with us.

Posted 1 year ago

“Great service amazing food as always”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your kind words and feedback.

Posted 1 year ago

“I'm very happy with french click. Very good service ,also the item I purchased were well packed and kept cold in the ice packs Would recommend french click anytime. First class”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you are very happy with our service.

Posted 1 year ago

“I was really impressed with the packaging and also the fact that all the fresh food where not our if date (it happened to me when I tried another website and everything arrived already one to two days after the recommended date...). Only thing, I am missing a conditioner and I have no news if I will have a refund or if it's coming in the next few days ... So good website but can co better!”

Helpful Report

Posted 1 year ago

Thanks for you feedback. Sorry to hear about this conditioner, the final version of the order will be available from the your account section of the website. If the item has been removed, it won't show up on the order version there. If it is on there, please contact customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 1 year ago

“They sell French produce you would otherwise have to travel to France to buy Good delivery as you can choose delivery day ana am or pm”

Helpful Report

Posted 1 year ago

Thank you very much for your amazing 5-star rating of French Click! We greatly appreciate your support. We're thrilled to hear that you are satisfied with our service.

Posted 1 year ago

“My order arrived on date specified, the order was complete, and reasonable postage costs. Very good, will order again.”

Helpful Report

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews