French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Only failing - not replying to a question about a missing item.”

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Posted 4 years ago

“I am very happy with French click. We both lived near Geneva and got used to French food so it is good that we can obtain it in England. When will you have Munster cheese available again?”

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Posted 4 years ago

“I stumbled over this company who provide French products that I have been unable to bring home from France due to the the COVID problems. The products I ordered were exactly as I would have bought. They were priced fairly and delivered as promised. I will be back.”

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Posted 4 years ago

“I used to treat myself to a shopping trip to France a couple of times a year, but now, after Brexit, it’s just not worth it. The range offered here is pretty good. Certainly, I have been able to find everything that I wanted - at a price, of course! The site is easy to use, delivery sufficiently prompt, and communication good. Fresh goods, like cheeses, are wrapped in ice packs and bubble wrap - still frozen solid when they arrived! My only criticism is the amount of polystyrene clippings used in the packing.”

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Posted 4 years ago

Happy you enjoyed everything. We use flo pak green loosefill which is degradable and can be recycled in some areas :).

Posted 4 years ago

“Very pleased The only remark would be that it took a long time to be delivered, from my order to the delivery.... I will order again Thanks”

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Posted 4 years ago

“Items delivered were good and very well packed. One item was damaged but I see that as no fault of French Click. Will gladly order again and have already recommended them.”

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Posted 4 years ago

“Enjoyed having a few delivering from them. They don't always have the quantity ordered but they are offering swapping or money back Good choice of fresh and long shelf products On time delivered too Thanks”

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Posted 4 years ago

“Great selection of French items. A couple of items arrived damaged. Great customer service - French Click very quick to resolve. Will definitely order again.”

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Posted 4 years ago

“Thank you for your delivery. I am pleased that I still have a way of buying Bonne Mamon gelees and other items. Most of them arrived safely but the lardons were torn open due to the heavy packaging around them. I do not like the large amount of non-recyclable packaging. The food was good and we enjoyed a proper French meal for my husband's birthday! Merci beaucoup.”

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Posted 4 years ago

“We ordered a selection of goodies (chilled and ambient) so that we could spend a weekend pretending we were in France rather than stuck in the UK. There is a good selection to choose from and prices are reasonable given the costs associated with imports from the EU post Brexit. Delivery was as promised, by DPD, who are very reliable for our rural location. The inner packaging was not as good as it might have been and unfortunately some products were damaged. This seemed to have happened at the time of packing rather than in transit as the outer carton was pristine. French Click responded very quickly and immediately issued a refund for the damaged goods. Very good service overall and the small problem we had with our parcel was very quickly resolved. Would definitely use again and recommend to friends.”

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Posted 4 years ago

“Good selection of products, very good packaging and very efficient service”

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Posted 4 years ago

“We ordered food from French Click as a gift for someone . They said the food was good and they enjoyed it , and it was a nice treat to have been given . Our only negative is that the parcel was delivered to the wrong address and left on the doorstep . Luckily the people there took it to the correct street and house . We informed French Click who took it up with the delivery company .”

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Posted 4 years ago

“Delivery arrived safely (in Dorset). Well packed, though possibly too much packaging, and disappointed that lots of polystyrene foam was used. Generally very good value, and will use again.”

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Posted 4 years ago

“Très bon choix, varié. Beaucoup de produits disponibles... Quelques soucis lors de la livraison (bouteille en verre cassée, pots de confiture ouverts) mais bon retour de French Click qui rembourse sans discuter. J'attends une deuxième livraison pour me faire un avis définitif.”

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Posted 4 years ago

“Excellent service, again. Can't get to France, can't bring back favourites post Brexit, French click steps in. Great.”

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Posted 4 years ago

“Good products at a reasonable price. Good service BUT I would expect to be advised if my order could not be fulfilled completely, other than via a partial refund and having to go back and revisit my order to see why that had occurred. A short email would ahve made all teh difference. That said, I will be using them again!”

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Posted 4 years ago

“Apart from a delayed delivery all goods arrived. Good quality French food as ever.”

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Posted 4 years ago

“Good range and pretty efficient service if a bit pricey!”

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Posted 4 years ago

“Great opportunity to buy French foods in the UK, we ordered some favourites as it is now a year since our last visit. More expensive of course but time for some treats”

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Posted 4 years ago

“It was lovely to be able to order some French food items. Possibly due to the Pandemic but communication could have been better. The night before delivery I received an email from Paypal stating that French Click had refunded some money but had no idea what was going to be missing. It would have been good if I had been able to substitute items for those out of stock rather than get a refund. Hopefully easier in normal times. Well packed and chilled items were kept cold.”

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Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews