French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Thank you to everyone. I placed a large order and all was delivered as expected. The only reason I didn't put 5 stars is that one product (Paint Grillé Pelletier) was literally crushed to crumbs. A storage/transport issue. Thank you again, good to be able to enjoy French Products in the UK.”

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Posted 4 years ago

“Smooth delivery, products well packed, no problem at all. The delivery fees are fairly expensive, especially as we're not that far from London, where the delivery is free.”

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Posted 4 years ago

“The products were hand delivered which was a bit odd, by a guy who was smoking which was a bit off putting given it was food products (and I am a smoker myself). Quite expensive but a lot of stuff you can't get outside of France!”

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Posted 4 years ago

“I bought some cheese, it arrived on time well wrapped, nothing more to say until Xmas when I use it! These requests to review and post about what would be expected as a normal service quality are not appreciated, stick to the ones for amazing or terrible service which are often self initiated.”

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Posted 4 years ago

“The food arrived in good condition so happy with that. Just not happy with the delivery service since they delivered it to the wrong address and i had to retrieve it, while on the bill i did put the correct address.”

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Posted 4 years ago

“Everything was delivered and within good sell by date, however, the beetroot box had split and leaked. Icepacks also split so gel leaking also. would use again as good overall.”

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Posted 4 years ago

“The price was very reasonable and delivered on time too. Great customer service.”

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Posted 4 years ago

“excellent product availability but delivery quite long”

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Posted 4 years ago

“Standard delivery times are fairly long but good produce”

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Posted 4 years ago

“First time using website. Very impressed with selection available. Saves the cost of nipping over to Calais to stock up with the "French Goodies" we enjoyed when we had a holiday home in France for 10 years. One minor point, it would have been helpful if there had been a mention that the supply of some items were limited because of "brexit demands!"”

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Posted 4 years ago

“When having ordered 7 Moutarde de Dijon & only 5 appeared i was wondering what happened to the other 2. No mention was made as to a refund for the 2 missing ones, or that they were going to be sent at a later date ( say when they were back in stock ) So still waiting. The rest of the order arrived just fine, so no complaints there. Take care & let me know what happens next. Thanks”

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Posted 4 years ago

“Very pleased with the service received.”

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Posted 4 years ago

“For some items it was only possible to order one of them, would have been nicer to have option of ordering two or three”

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Posted 4 years ago

“Pleased to be able to buy real French food! However we were disappointed with the keeping lives. One Rillettes had only 2 days and the other 7 days. The Toulouse sausages had 2 days but we froze them. Love the range but please beware of sending stock with little "use by " dates. We are eating the Foie gras as a Christmas treat !!”

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Posted 4 years ago

“Got my order slightly wrong but gave an instant refund, shame as I was really looking forward to my provencal sauce and got bolognaise instead!! Better luck next time.”

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Posted 4 years ago

“brilliant quality food, appreciated the free delivery in London - Made a great birthday present for a friend of ours. Only disappointment was that the whole order was not received and we weren't directly informed of the unavailability of the items (we weren't charged for them, but we were just a bit confused when confirming with our friend what was received). Bit of a shame since it meant the overall value of the gift was lower than we had intended originally.”

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Posted 4 years ago

“Products are good, the packaging comes with tons of polystyrine pellets which are non recyclable and very bad for the environment - I urge French Click to remove them and use sustainable packaging!”

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Posted 4 years ago

Sorry to hear this. These pellets are flo pak green which can be recycled in some areas and is degradable, so it shouldn't have any lasting environmental impact.

Posted 4 years ago

“Very pleased with quality of food I ordered. Slight issue with short sell by date but Duck breast was truly amazing as were the quails. Will use again .”

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Posted 4 years ago

“French produce, ! Great!”

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Posted 4 years ago

“Very good selection of French food. I was mainly interested in charcuterie-excellent and enjoyed it all. Also jams that are not available UK. They omitted one item, but reimbursed as soon as reported”

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Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews