French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice selection of products I like.”

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Posted 4 years ago

“Bought some milkshakes my son wanted to try that are sold in France. Easy to order and delivered on time. I thought delivery was a bit steep but other than that everything was good 👍”

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Posted 4 years ago

“Great service and delivery very quick. We have used French Click several times. Not all items I wanted were in stock but still happy with my purchases.”

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Posted 4 years ago

“Order arrived on time, slight criticism, everything was packed very tightly and my puff pastry paquets were all squashed and my crème caramel all mixed up. All the items I ordered were there”

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Posted 4 years ago

“On the whole a very good experience. Sadly two jars opened on the way, so shopping soaked in jam. Not a huge problem.”

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Posted 4 years ago

“Too much packaging.”

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Posted 4 years ago

“Rather slow being despatched but fine otherwise.”

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Posted 4 years ago

“I am happy with my order, the delivery man was very friendly. The only slight disappointment was not being notified in advance that one item I ordered was out of stock. Other that, happy with the website, I will certainly order again.”

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Posted 4 years ago

“Very happy with the items you can get, always delighted to have french cheeses and preserves and others you can’t get here. Shopping a bit on the pricey side but to be expected”

French Click 4 star review on 13th April 2021

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Posted 4 years ago

“Items delivered as promised and amazingly well packed.Everything intact and as ordered.A welcome reminder of French shopping trips!”

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Posted 4 years ago

“Great selection of french products but too much packaging, website not great a bit dated..”

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Posted 4 years ago

“Could have had more ice pack, but all products were great.”

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Posted 4 years ago

“I was delighted with my order of items that I can usually only buy in France. They arrived on time and with good “sell by “ dates. The chilled items were a risk but they were packed with ice packs around them to keep them cold. One yogurt pot had a damaged lid so had to be thrown away (hence the mark down from Excellent). I will certainly order again.”

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Posted 4 years ago

“When there were items missing from an order, customer service responded very quickly to try to find out why and kept in touch all the way. I was most impressed by the service and the missing items turned up in due course. I would always recommend them to people wanting French products you just can't get in the UK.”

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Posted 4 years ago

“Very happy with the items I received, and also happy with how quick the dispatch time was. Disappointed at some items not being available, and I would’ve appreciated maybe being sent an email or message with regards to which items I’d been refunded for prior to delivery, however, this is a great overall service. Thanks 👍🏼”

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Posted 4 years ago

“Even though we didn't get our full order and it took 2 attempts to get the 2 errors corrected they were done really quickly. The produce we did get was very good but had to wait about 10 days to get it.”

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Posted 4 years ago

“Will use again”

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Posted 4 years ago

“I was very happy to discover this company online, where I could buy lots of the products that are becoming so difficult to find after Brexit. If shipping could be a bit quicker, it would be perfect !”

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Posted 4 years ago

“Only item we regularly buy in France that we have been unable to buy in lockdown price was loaded for the three items but otherwise delivery was quick would use again”

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Posted 4 years ago

“excellent service so far. I have only looked for one thing and got it without difficulty. Thanks.”

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Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews