French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,823 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Décue par le service. J'ai commandé 4 articles et sur un des 4 ils ont réussi à me livrer un autre produit que celui demandé. J'ai demandé à faire un échange, ce qu'ils ont fait mais sans compensation... Nous parlons de produit à moins de 5£ Ils auraient pu me proposer de garder celui livré par erreur et me renvoyer le bon! Bref pas impressionnée par le service client.”

Helpful Report

Posted 9 years ago

“Good, updated selection of current French groceries. However, there always seems to be some confusion over delivery - last time wrong item was sent and, this time, agreed delivery dates were not met and I am still waiting on the fresh Buche, which I hope is not sitting all weekend in some delivery warehouse!”

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Posted 9 years ago

“Delivery was good, kept informed of a 1hr window”

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Posted 9 years ago

“Service very good, carriage expensive.”

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Posted 9 years ago

“I wouldn't say the service made me happy. I made an order seeing that all the items i wanted were available. Two of what I wanted were out of stock and the remainder of my order was available. Only for me to receive a phone call telling me that two items of my order were out of stock. This is certainly not good service, because at the time I ordered them, there was no indication they were unavailable and your company took payment for something you didn't obtain for me. A better stock count is needed!”

Helpful Report

Posted 9 years ago

“Des produits intéressants mais une livraison souvent tardive (1 heure de retard aujourd'hui pour la 2nd fois en 4 commandes) hors des 3 heures et demie prévues (ce qui, franchement, est déjà très long).”

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Posted 9 years ago

“We found your website difficult to negotiate and my husband found it impossible for him to pay. Once we had placed the order, everything went smoothly and the product arrived promptly. Thank you.”

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Posted 9 years ago

“The food I was delivered is good.”

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Posted 9 years ago

“Good choice. Great products. But deliveries was delayed...”

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Posted 9 years ago

“Great and efficient service, great selection of products and lovely staff”

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Posted 10 years ago

“The sales team was helpful. But the delivered items were mostly dented”

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Posted 10 years ago

“Excellent French products, delivered speedily”

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Posted 10 years ago

“It was far too expensive”

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Posted 10 years ago

“Products limited, why no up market sweets.”

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Posted 10 years ago

“Only getting the 'middle star' as my Saturday delivery did not come until Sunday 8.30am! I spent the whole Saturday morning at home waiting. I got woken up Sunday morning by Parcel Force: no apologies, just said it was supposed to be delivered yesterday. French Click Ltd, please do NOT use Parcel Force, they are unreliable. I would recommend you to use Yodel or similar as they are a lot more reliable. This might cost you customers. Goods are lovely, maybe a little pricey, but I can't get them in Great Britain so Thank you! :)”

Helpful Report

Posted 10 years ago

“Hard to give a rating. The products themselves are amazing & remind me of heady days in France, but I ordered two Henaff x3 rillettes and there was only one in the box. Disappointed.”

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Posted 10 years ago

“Good choice of products. Unfortunately some not available. Delivery was late (with a slot of 3 hours ...) without any call to inform me about. All in all, a good place to buy French products but a bit disorganised??”

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Posted 10 years ago

“Your delivery costs are ENORMOUS. Almost 9 pounds on weekdays delivery??...”

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Posted 10 years ago

“The items have been delivered cotrectly”

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Posted 10 years ago

“Wanted a specific product that ocado were out of stock. Managed to get three of them at almost twice the price but on this one occasion it was worth it. Service was good. Delivery was well packaged and on time. Only reason I doubt I would use again was the price.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,823 reviews