French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,815 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery was late by one day and I wasn't inform of this. I had to call to see where was my delivery. I was a bit annoyed as I had to stay home for this. Wasted 2 days .”

Helpful Report

Posted 10 years ago

“I order several types of preserves. A substitute was made for one of the items, without consulting me, duplicating another of the items. So I have 2 Abricot compotes instead of 1, and no Pêche Compote. If a duplicate had to be made, I would have preferred a) to be consulted, else b) to be sent a different flavour rather than a duplicate”

Helpful Report

Posted 10 years ago

“I had great difficulty putting in the quantity of the items as the boxes already had a one in them. That didnt seem to want to be eliminated so when I put in 2 I got. 12 each time and had to go to check out before I could change it.”

Helpful Report

Posted 10 years ago

“Ok except didn't come on the day specified”

Helpful Report

Posted 10 years ago

Hi Thanks for your feedback. The courier experienced a delay with the sorting of the parcel so the delivery was one day later than it should have been. We are always trying to improve our service and trying out new delivery companies to prevent this from happening. Kind regards, Matthew French Click

Posted 10 years ago

“Food was good when it was delivered, good value for money for imported products. Was supposed to be delivered on the 9th of Feb for pancake day however turned up on the 10th which I was very unamused about after specifically selecting that day. Bit of a spolier.”

Helpful Report

Posted 10 years ago

Hi Thank you for your feedback. The courier experienced a delay with the sorting of the parcel so the delivery was one day later than it should have been. We are always trying to improve our service and trying out new delivery companies to prevent this from happening. Kind regards, Matthew French Click

Posted 10 years ago

“Everything went good except the really annoying fact that I was made aware only when I received my parcel that you were on shortage on some goods I ordered. You should be able to check stock from the date of order and advise the customer. Imagine that I was organizing a dinner and in the end, I realize only when I receive my goods that I need to struggle to find the missing ingredients.”

Helpful Report

Posted 10 years ago

“The delivery time was good considering the distance between Europe and USA. Packaging was not so good because the box was too small. Content was as advertized. The down side is the very expensive shipping fee by DHL.”

Helpful Report

Posted 10 years ago

Hi Thankyou for your feedback. We are always trying to reduce the international shipping costs. We haven't been able to find a reliable cheaper alternative unfortunately. Kind regards, Matthew French Click

Posted 10 years ago

“Your delivery charges are far too high.”

Helpful Report

Posted 10 years ago

Hi Thank you for your feedback. We do try and keep our delivery charges down as much as possible. We are though also concerned with the quality of the delivery service you receive. Kind regards, Matthew French Click

Posted 10 years ago

“Teas purchased are well known to me so am enjoying them again, but the packer was a little over zealous with the polystyrene balls as the parcel was done shaped and the boxes crushed inside! Fortunately the cellophane wrappers hadn't been broken, so all ended well.”

Helpful Report

Posted 10 years ago

Hi Thanks for your review, glad you are enjoying the tea. We will look in to the packing issue to improve it for the future. Kinds regards, Matthew French Click

Posted 10 years ago

“All items ordered were received but I was worried about the goat cheeses as from other suppliers in the past they could be too wet. The two Valencays that you sent were fine but the Ste Maures were less so. Three were OK but two were very soft and difficult to rescue. The sixth was simply a soggy mess and unusable.”

Helpful Report

Posted 10 years ago

Hi Very sorry to hear about this problem with the Cheeses. We do try to pack the them as carefully as possible. It sounds like they might have been bashed around in transit. We can arrange a refund or redelivery of them for you. Kind regards, Matthew French Click

Posted 10 years ago

“Easy to order and pay; however one of the item was substituted for something else which was disappointing. I would have preferred a refund rather than the substitution.”

Helpful Report

Posted 10 years ago

Hi Sorry to hear about this substitute. Normally they should be offered on delivery so we will check what has gone wrong and try to improve for the future. Best regards, Matthew French Click

Posted 10 years ago

“All the products bought were just as expected & it's great to be able to buy french goods in the uk but the delivery date was missed & I ended up sitting in for 2 whole wasted days only for the package to finally be unexpectedly delivered on the third day.”

Helpful Report

Posted 10 years ago

Hi Very sorry about this delivery delay. Some of the delivery couriers were very busy after black Friday and you should have been informed of the revised delivery date. Best regards, Matthew French Click

Posted 10 years ago

“Firstly, it's great to be able to buy French products online from the UK. I found exactly what I wanted & found the website easy to navigate. I love the products & they arrived well-packaged & in perfect condition. Unfortunately, I chose to have my purchases delivered on Wednesday. I stayed in all day and the following day, still no parcel. I tried to track it on the Parcel Force but there was no trace of it in their system. So I messaged the French Click website, expressing my concern, on Friday morning. Soon after, I received a text which said the eta of the parcel was between 12.37 & 13.37. It actually arrived at 14.20 approx. I'm putting this down to the Christmas rush. It was, however, very inconvenient. The order was also slightly wrong but I haven't complained about this, as it wasn't worth worrying about. So, on balance, I'm blaming the busy time of the year for the above issues...but I can't give a good overall rating, sadly.”

Helpful Report

Posted 10 years ago

Hi Sorry about this order delay. Some of our delivery companies have been very busy due to black Friday. We can always rectify picking mistakes by refunding or re-sending the item for you. If you want us to do this please contact us directly with the details. Thanks Matthew French Click

Posted 10 years ago

“The goods I ordered appear to be in solid boxes and will doubtless be delicious. However, I was given a date for delivery, stayed in to receive parcel, and it was not delivered until the morning of the following day. This will not stop me ordering again, but perhaps better not to be too specific with the delivery date.”

Helpful Report

Posted 10 years ago

Hi Sorry about this delivery delay. Some of our delivery companies have been struggling due to the extra demand from black Friday. Thanks Matthew French Click

Posted 10 years ago

“My rating is an average of: - very good for the items that were all correct and well packaged - very poor for the delivery, arranged for Tuesday 17 Nov between 09.00 and 12.30; nothing came, no e-mail or phone call either; I phoned and was told it would arrive the next day, so had to arrange - again - for someone to be here to receive it”

Helpful Report

Posted 10 years ago

“The shipping was prompt and appreciated, but the items were not packed well and much of the liquid seeped out.”

Helpful Report

Posted 10 years ago

Hi Sorry to hear you had some damaged items. We do try to pack the international items as carefully as possible as the transit can be quite rough. We will be in contact directly and can refund anything damaged for you. Best regards, Matthew French Click

Posted 10 years ago

“It's wonderful to be able to buy French goodies in England, but I've noticed that some of the fresh produce tends to be a bit on the old side. If I knew when deliveries were made from France, I'd know when to order so as to get fresh produce when it is at its best,”

Helpful Report

Posted 10 years ago

Hi Thanks for your review. All our fresh products come directly from France per order so should be as fresh as possible. Please contact us with the details of the items and we will investigate in more detail for you. Best regards, Matthew French Click

Posted 10 years ago

“Was disappointed at the late delivery of the order, stated for the 9th, arrived on the 12th. Also would have expected some response to my emails regarding this event.”

Helpful Report

Posted 10 years ago

Hi Sorry to hear about this late delivery. We will investigate what happened and contact you directly via E-Mail. Normally we would always reply to any customer service e-mail within 24 hours so we need to check who you have contacted. Thanks Matthew French Click

Posted 10 years ago

“I wrote French Click because their package was delivered one item short. I have yet to hear from them. That is not good customer service. Usually reliable. KLH”

Helpful Report

Posted 10 years ago

Hi Sorry to hear about the missing item. We will contact you directly as we were not aware of anything being missing. Thanks Matthew French Click

Posted 10 years ago

“Considering the amount I paid for postage it took several days to arrive. Too long I thought.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,815 reviews