French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 6 years ago

“efficient & prompt service, thank you. However, I will rescind my opinion if my computer is now deluged with banner advertisements for French Click -- which I have been warned about by other irritated customers!”

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Posted 6 years ago

“Quick delivery! To improve it would be easier to book time slots. It is no easy to be in at any time when you work.”

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Posted 6 years ago

“Excellent products from France and delivery was in good condition !! It’s a four because of the price but it’s good merchandise”

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Posted 6 years ago

“I bought two Tessiere iced tea syrups. They were rouglhy twice the size of those I buy in France. It all worked efficiently. Had I not been fairly near the warehouse the added postal costs would have made the items expensive, but as it was I consider it a good deal.”

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Posted 6 years ago

“I haven't used the product yet but the service has been very good”

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Posted 6 years ago

“Great choice and large range of products. quick delivery. We were happy to find some French products we were missing here.”

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Posted 6 years ago

“excellent selection of products and reliable delivery. some prices reasonable, other ones not so much. will most likely return.”

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Posted 6 years ago

“Got exactly what I was looking for; my favourite coffee. Prior to the addition of postage I felt the cost was entirely reasonable. I think the postage costs are a little high. However the package was delivered when it was due. I’d use French Click again.”

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Posted 6 years ago

“Online order was easy and straightforward, requested order for collection at warehouse...although I had to wait few minutes before getting my order but that also was straightforward. Items well packaged and clean.”

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Posted 6 years ago

“Unfortunately due to snag in logging in, I had to cancel my order on this occasion. Good range of products at reasonable prices.”

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Posted 6 years ago

“Overall, I'm happy with their service, quick delivery. It was the first time I had placed an order with them. However I didn't get any notification informing me that a product was out of stock and would not be delivered. Secondly one of my ordered product has been mistakenly replaced b.y another one and I could not raise to the delivery guy.”

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Posted 6 years ago

“Good range of products and quick service.”

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Posted 6 years ago

“practicle way of getting french products unavailable elsewhere but v. pricey. strongly object to polystyrine filling.”

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Posted 6 years ago

Hi Sorry to hear this. Please note that the flo pak green loosefill we use is degradable and can also be recycled in some areas. Kind regards, Matt French Click

Posted 6 years ago

“Easy to order. Good range of products. Good communication skills and keeping customers informed of the progress. This was my second experience with the website. The expiry date of one of my items was very short, hence not choosing the 5 star rating.”

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Posted 6 years ago

“Prompt delivery of all goods ordered. Very efficient.”

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Posted 6 years ago

“Perfect online supermarket to have French items when we can't find them in English supermarkets!”

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Posted 6 years ago

“Very helpful site and delivery system was good much better than others.”

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Posted 6 years ago

“Easy and pleasant transaction to make the purchase originally, and was able to pick a delivery day that suited me best. Delivery was quick and efficient and I intend to use this company again.”

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Posted 6 years ago

“Very happy with service. one slight complaint though - I had asked for the Champs Elysees 482 gram boite bleu but this was changed on the invoice and the red box (lait) sent, but with no covering explanation. Presumably you had run out of the one I actually asked for. I am fine with the alternative but it would have been nice to have been told why you had altered the order.”

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Posted 6 years ago

French Click is rated 4.6 based on 10,397 reviews