French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,295 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website needs updating otherwise good service”

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Posted 6 years ago

“Shopping is good however price is high, I would love to see supermarket branded product at a cheaper price, like É-Leclerc own brand is very good and cheaper. Delivery was late by one day otherwise everything was ok”

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Posted 6 years ago

“While most of the products arrived and were of good quality, the delivery arrived at quarter to midnight (should have arrived between 18:00-22:00) and we had not been called to inform us of any delays. We had waited in especially for the delivery. No numbers were provided with the order to allow us to contact the office after 5. One of our items was out of stock and we had to wait for payment before we knew of a refund would be issued as this was not set out in the FAQs. Other items were of good quality and we thoroughly enjoyed them. There is a good choice on the website and it allows you to pick from several options.”

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Posted 6 years ago

“Fantastic delivery and always good food”

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Posted 6 years ago

“Good service and good value. But only 4/5 stars, as one of the items I ordered failed to arrive due to it being "out of stock". (It showed as available when I ordered it.) And, they had my phone number and email, so could have contacted me to see if I wanted an alternative - which I probably would!”

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Posted 6 years ago

“thank you for the ability to supply an review but I have not received the order yet????”

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Posted 6 years ago

Hi Sorry to hear this. We will be in touch shortly with the shipping information for you. Kind regards, Matt French Click

Posted 6 years ago

“Good choice of product with speedy delivery”

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Posted 6 years ago

“2 items were out of stock. I would have appreciated if I was asked to swap those for something else instead of being refunded straight away. But overall good experience”

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Posted 6 years ago

“Products came in good condition and in good time. However, a large amount of plastic packing material was used which I believe is non-recyclable. It would be great if more environmentally friendly packaging was used.”

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Posted 6 years ago

Hi Thanks for your feedback. We are always trying to improve our packaging. All the packaging we use is degradable or recyclable except for the Sorba Freeze sheets. They can be re-used though. Kind regards, Matt French Click

Posted 6 years ago

“Efficient and quick service”

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Posted 6 years ago

“There was a mix up w It’s my delivery address but they sorted it out quickly and my goods arrived in good condition.”

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Posted 6 years ago

“service good”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“efficient & prompt service, thank you. However, I will rescind my opinion if my computer is now deluged with banner advertisements for French Click -- which I have been warned about by other irritated customers!”

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Posted 6 years ago

“Quick delivery! To improve it would be easier to book time slots. It is no easy to be in at any time when you work.”

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Posted 6 years ago

“Excellent products from France and delivery was in good condition !! It’s a four because of the price but it’s good merchandise”

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Posted 6 years ago

“I bought two Tessiere iced tea syrups. They were rouglhy twice the size of those I buy in France. It all worked efficiently. Had I not been fairly near the warehouse the added postal costs would have made the items expensive, but as it was I consider it a good deal.”

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Posted 6 years ago

“I haven't used the product yet but the service has been very good”

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Posted 6 years ago

“Great choice and large range of products. quick delivery. We were happy to find some French products we were missing here.”

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Posted 6 years ago

“excellent selection of products and reliable delivery. some prices reasonable, other ones not so much. will most likely return.”

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Posted 6 years ago

French Click is rated 4.7 based on 10,295 reviews