French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointed to find my 400g duck breasts averaged 350g. The website says you only pay for what you get. I asked for 400g and paid the price stated. I assume the 400g price. Over the three items I was 150g short.”

Helpful Report

Posted 6 years ago

“Have ordered from them before great service once ordered and products are fresh and VERY well packed.”

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Posted 6 years ago

“Lovely food and quick postage. Reasonable prices and a good selection. I won't give full marks though as the food was delivered in loads of plastic wrapping and polystyrene swirls. All non-recyclable and non-biodegradable. This could easily be replaced by paper as other similar providers do. I won't buy from here again unless this practice is changed as it's horribly wasteful.”

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Posted 6 years ago

“Product as requested, slightly slow service (over a week from order to delivery) but otherwise excellent.”

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Posted 6 years ago

“Quick service, soft cans although slightly dented (presumably in transit) were well packed. No complaints, delighted to have access to these things without going to France.”

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Posted 6 years ago

“Heard its a Good product Not sure how it works as there are no instructions”

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Posted 6 years ago

“Excellent site, wonderful to have found so many things from home and the delivery was on time and the gentleman who delivered our shopping was friendly and kind. I will definitely be shopping with French Click regularly. Most of the prices are pretty reasonable, but the odd one or two seem disproportionately high given that I am sure most customers like me, call France home, or have family there, meaning we know what everything costs.”

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Posted 6 years ago

“It was good and on time. but it would be better in a parcel or box than in plastic bags.”

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Posted 6 years ago

“The items were fine - the only thing i would say is that for a delivery it should really come in a box not an open plastic bag with the items in it. It should be a closed box not a loose bag. Thanks”

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Posted 6 years ago

“I have lived in France and when looking for Christmas food ideas found French Click. I found that they have a vast range of products, largely of makes/brands with which I was familiar. I placed a substantial order (I live in the NW of England and though there were a couple of hiccups they were dealt wit quickly, politely and professionally. I found that a lot of thought had been given to product protection during transport (including keeping fresh goods chilled) logistics is out of there control, especially during the pre Christmas rush.. We have not yet eaten everything but what we have has been a delight, memory does not inflate pleasurable meals past. I intend to remain a customer.”

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Posted 6 years ago

“Good produce, thank you for the timely delivery. DIsappointed that packaged with non compostable polystyrene - better alternatives now available.”

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Posted 6 years ago

“Great service, very good communication of order confirmation and delivery information. Products are as ordered. Highly recommended 😃”

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Posted 6 years ago

“Items purchased are lovely. However unlikito purchase from you again due to the ‘minimum’ order. Which is a shame given I had to pay delivery anyway...(?)”

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Posted 6 years ago

“Products are great, communication great, however my parcel was a day late in arriving, other than that I would definitely use again.”

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Posted 6 years ago

“Excellent service at a good price. Wonderful to find these products on sale here. Will definitely use again.”

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Posted 6 years ago

“On time delivery! All product as described. Unfortunately the biscottes are a bit broken... Thank you.”

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Posted 6 years ago

“A little smaller than I imagined, and the packaging was not very inspiring (certainly as it was a present). However the flavour was good.”

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Posted 6 years ago

“Found some of my favourite products and will definitely use this website again ‘Service good’”

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Posted 6 years ago

“A welcome addition to my web browsing. I cannot visit France as much as I have in the past and I really miss the items that have became everyday tastes. Keep up the good work.”

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Posted 6 years ago

“I was impressed by product selection, their price and the efficient delivery.”

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Posted 6 years ago

French Click is rated 4.6 based on 10,397 reviews