French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,295 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were fine - the only thing i would say is that for a delivery it should really come in a box not an open plastic bag with the items in it. It should be a closed box not a loose bag. Thanks”

Helpful Report

Posted 6 years ago

“I have lived in France and when looking for Christmas food ideas found French Click. I found that they have a vast range of products, largely of makes/brands with which I was familiar. I placed a substantial order (I live in the NW of England and though there were a couple of hiccups they were dealt wit quickly, politely and professionally. I found that a lot of thought had been given to product protection during transport (including keeping fresh goods chilled) logistics is out of there control, especially during the pre Christmas rush.. We have not yet eaten everything but what we have has been a delight, memory does not inflate pleasurable meals past. I intend to remain a customer.”

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Posted 6 years ago

“Good produce, thank you for the timely delivery. DIsappointed that packaged with non compostable polystyrene - better alternatives now available.”

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Posted 6 years ago

“Great service, very good communication of order confirmation and delivery information. Products are as ordered. Highly recommended 😃”

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Posted 6 years ago

“Items purchased are lovely. However unlikito purchase from you again due to the ‘minimum’ order. Which is a shame given I had to pay delivery anyway...(?)”

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Posted 6 years ago

“Products are great, communication great, however my parcel was a day late in arriving, other than that I would definitely use again.”

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Posted 6 years ago

“Excellent service at a good price. Wonderful to find these products on sale here. Will definitely use again.”

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Posted 6 years ago

“On time delivery! All product as described. Unfortunately the biscottes are a bit broken... Thank you.”

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Posted 6 years ago

“A little smaller than I imagined, and the packaging was not very inspiring (certainly as it was a present). However the flavour was good.”

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Posted 6 years ago

“Found some of my favourite products and will definitely use this website again ‘Service good’”

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Posted 6 years ago

“A welcome addition to my web browsing. I cannot visit France as much as I have in the past and I really miss the items that have became everyday tastes. Keep up the good work.”

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Posted 6 years ago

“I was impressed by product selection, their price and the efficient delivery.”

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Posted 6 years ago

“Supply good products at reasonable prices with free delivery over £35. They deliver to London postal codes on the other side of London (10/15 miles) but they will not deliver to Bromley post codes which are only 7/8 miles away or less. Free delivery is a postcode lottery !!”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. Some of the BR postcodes are in our London delivery area but not all of them. We do also offer delivery from £5.99 and free for bigger order values outside of this. Kind regards, Matt French Click

Posted 6 years ago

“Très bien, absolument parfait. Merci!”

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Posted 6 years ago

“Lovely box of marron glaces, deeelicious!! Good value for money too, I'd buy from French Click again.”

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Posted 6 years ago

“It's always a joy to receive French goods. I tend to order when I am feeling homesick (even after 28 years!) and that cheers me up immediately. My only comment was that the frisée was fairly damaged but apart from that all good.”

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Posted 6 years ago

“Commande arrivée promptement mais erreur sur un produit”

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Posted 6 years ago

“I have just discovered that the protective green pellets used in the packaging to get my order to me in good condition are biodegradable. Congratulations, French Click - I am even more impressed now with your excellent service. How good it is to be able to source favourite ingredients that I miss from many years of living in France. Angela Barnett”

Helpful Report

Posted 6 years ago

Hi Thanks for your feedback. Please not that the only loose fill protection we use is called flo-pak green and it is both degradable and can also be recycled in some areas. Kind regards, Matt French Click

Posted 6 years ago

“Good sausage. Postage a bit too expensive though”

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Posted 6 years ago

“Goods delivered quickly and efficiently. Postage surprisingly expensive for 4 lightweight boxes of cocoa though!”

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Posted 6 years ago

French Click is rated 4.7 based on 10,295 reviews