French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased to be able to buy Maille raspberry vinegar in the UK.”

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Posted 7 years ago

“Great range of products, just as fresh as if bought back home.”

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Posted 7 years ago

“Easy to use website and excellent range of products at good prices. Would have given 5 stars but they were badly let down by Parcelforce who failed to deliver on the specified day when I had been advised that 24 hour delivery had been specified - it took 48 hours! The order contained perishable goods and this would make me wary of ordering perishable items again. Parcelforce customer service absolutely useless.”

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Posted 7 years ago

“did everything I asked for”

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Posted 7 years ago

“Almost perfect as we like these products and were delighted we could get them here instead of on our trips to France.. however we did email that one item was incorrect and haven't received a reply.”

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Posted 7 years ago

“It is wonderful to be able to enjoy favourite products from my childhood in France and introduce them to my children. I have used French Click three times (I think). The first time the checkout process didn't work well but FC were very helpful on the phone and it was sorted. Since then the process has been improved and works fine. The only reason for not giving a 5 is you don't get an itemised receipt st checkout so need to remember what you ordered and the prices. Anyhow, I have still recommended FC to friends and I will definitely order again.”

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Posted 7 years ago

Hi Thanks for your review and feedback. The receipt wil items and prices should be always available from the your account section of the website in your order history and should also be emailed. Kind regards, Matt French Click

Posted 7 years ago

“Good delivery time, items came in perfect condition only thing that stops me buying more is the cost.”

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Posted 7 years ago

“Good cheese, prompt delivery.”

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Posted 7 years ago

“I Order came quickly but one item missing. Money refund ed but why couldn't you send missing item later.It was 3sm all tins which are more useful than the big jars.”

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Posted 7 years ago

“Delivery on time. Goods as described. What’s not to like thank you.”

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Posted 7 years ago

“Interesting products, excellent packaging and communication.”

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Posted 7 years ago

“Was able to stock up on the coffee we love without an expensive trip to France!!”

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Posted 7 years ago

“Good selection. Excellent delivery.”

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Posted 7 years ago

“They deliver what is on the packet. Also they are VERY helpful”

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Posted 7 years ago

“they have great prices for celtic salt, but the delivery firm they used to deliver my parcel were very rude when they turned up at my door and they did not get me to sign for it either”

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Posted 7 years ago

“It makes me happy to find french products and to be delivered quick, well done to you”

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Posted 7 years ago

“I liked the fact that they did not make an environmentally hazardous extensive packaging. But the shipping cost is rather expensive. Cheaper version was that I had to wait the whole day for delivery. Not sure if I will buy again.”

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Posted 7 years ago

“I am no longer able to go to France and shop for things I love. Through French Click I have been reunited with some of the foods and ingredients that, yes, make me happy.”

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Posted 7 years ago

“Able to get the items I wanted”

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Posted 7 years ago

“Had the product I wanted in stock and delivered quite quickly”

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Posted 7 years ago

French Click is rated 4.6 based on 10,397 reviews