French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery, good choice of products and alright prices compared to prices in France. Some packaging were a bit broken, but hasnt affected the taste of the product. I can finally survive with my survival kit in England!!”

Helpful Report

Posted 7 years ago

“Always great to have some good french food at home.”

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Posted 7 years ago

“The exact product I wanted. Speedy delivery. Dismayed, however, at the large quantity of non-recyclable polystyrene pieces used in packing.”

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Posted 7 years ago

“Good communication re delivery, order was complete, products were well packaged and arrived on time. The only minus point was the sell by date on the pain polane- there wasn't any. I buy this bread often and know that the sell by date is always on the tag that closes the bag, so I was very surprised to find a fresh product without a sell by date”

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Posted 7 years ago

“Service is excellent, product is fantastic and staff are lovely.”

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Posted 7 years ago

“Food was delivered on time. Everything as it should be.”

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Posted 7 years ago

“All the lovely products from home which I cannot find in the uk! Quick delivery and availability of the products I did have an issues with some of the products delivered but upon contacting them, the problem was quickly resolved positively”

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Posted 7 years ago

“Choice of product. Common supermarket products available.”

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Posted 7 years ago

“The food (cassoulet) is as always great as expected however only 4 stars as French Click only put a partial address on the delivery details and there is no option to update them once the notification email is received (the night before). If it wasn't for the fact that I had a note added to identify my address for the courier I wouldn't have received my food.”

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Posted 7 years ago

“Good products and delivery frame.”

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Posted 7 years ago

“Excellent range of items to choose from, and efficient delivery. The one problem I had was with the Rillettes de Porc, which I ordered with a couple of other items as a gift. When they arrived, I saw the items were carefully bubble wrapped so I kept them for several days in order to gift wrap them later. Unfortunately I was blissfully unware that the Rillettes were meant to be refrigerated, but when I came to gift wrap them, they had to be thrown away. A clear notice would help to those of us unfamiliar with French foods, who are buying things suggested by someone else as a gift.”

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Posted 7 years ago

“The products are brilliant and packaging is superb.”

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Posted 7 years ago

“good food”

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Posted 7 years ago

“I like what you offer. But please vary the flavoured waters, and indicate on the website when something is out of order, or replace it with something for free. Refund is good, but when you actually wanted the item, waiting to have the order home to discover you've been refunded is just not good enough.”

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Posted 7 years ago

“Goods were received on time”

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Posted 7 years ago

“They sold me the French stuff that I wanted. What more can I say!!!”

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Posted 7 years ago

“Ordering is easy, the delivery slots very convenient and the delivery was on time. However, I disliked the way my items had been packed. I ordered a variety of dairy products, some of which were packed sideways which in transport results in alteration of the quality of the product. I appreciate all items must be packed tightly and using as little packaging as possible, however I feel dairy items like yogurts or desserts should if possible kept upright. Best regards”

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Posted 7 years ago

“French products”

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Posted 7 years ago

“Great to be able to get French products.”

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Posted 7 years ago

“The company could save on some overhead costs by having packaging more appropriate to the size if the order. My order was for 1 box of Marron Glace and it came in a huge cardboard box with endless filler packaging to stop the relatively small box from rolling around. If repeated on all small orders, this is a huge waste of the company's money”

Helpful Report

Posted 7 years ago

French Click is rated 4.6 based on 10,397 reviews