French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,678 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a wonderful place to buy all the things you miss if you can’t get over to France. My only complaint is that I was sent a refund notification for items not in stock but was not told what these items were. The order was made several weeks in advance to delivery so I didn’t know what to look for elsewhere. Otherwise, great service. Will buy again”

Helpful Report

Posted 5 years ago

“Very happy to received my french food in good conditions ! Thank you”

Helpful Report

Posted 5 years ago

“Excellent service and fast , reliable delivery”

Helpful Report

Posted 5 years ago

“The produce I purchased took a little to long to get here. I have since tried to re-purchase to be told no deliveries other than the London area. I did put in my daughters address (Watford) to find very high delivery charges through both the Royal Mail and DHL. Other companies are posting out to places other than London, keep that up French Click and you’ll be out of business.”

Helpful Report

Posted 5 years ago

Sorry to hear this. Delivery outside of London starts from £5.99 . We are at full capacity in our warehouse for shipping orders out. Unfortunately it is very difficult for us to scale up short term to deal with the extra demand caused by a combination of Covid and Christmas.

Posted 5 years ago

“Super! Samedi c’est jour réserver aux crêpes et avec frenchclick.co.uk ça c’est possible. Merci bien”

Helpful Report

Posted 5 years ago

“Order and delivery as promised”

Helpful Report

Posted 5 years ago

“Das ist fantastich shmellen und bremen”

Helpful Report

Posted 5 years ago

“Very good service. One item was missing from my last order, so I rang your office and the lady who answered was extremely friendly and helpful. She offered me a refund straight away with no hassle. I have ordered twice so far and each time the products have been good quality with decent "use by dates", which is great. The one time a date was short, I was automatically given a 10% discount. Thank you very much, I am impressed and pleased with your service.”

Helpful Report

Posted 5 years ago

“This is a wonderful service for people who love being in France. All the food we received was excellent. Thank you so much.”

Helpful Report

Posted 5 years ago

“J'ai été très satisfaite de ma commande, tous les produits étaient comme présenté! Je recommande§”

Helpful Report

Posted 5 years ago

“Excellent packaging with impeccable delivery. I initially thought the delivery charges were too high, but having experienced the careful way everything was packed, I fully understand why. I only wish I could have ordered more than one bottle of Riqcles. My youngest son is 40 next month and when we lived near Paris in the 80’s, his favourite things were the mint drink and Carambars. I’ve never been able to purchase it here in UK until I found French Click, so, thank you for that. I’d love to order more, but the postage costs are a bit off putting.”

Helpful Report

Posted 5 years ago

“I bought some cheese, it arrived on time well wrapped, nothing more to say until Xmas when I use it! These requests to review and post about what would be expected as a normal service quality are not appreciated, stick to the ones for amazing or terrible service which are often self initiated.”

Helpful Report

Posted 5 years ago

“We were very pleased with the efficient delivery and with the quality of the food.”

Helpful Report

Posted 5 years ago

“The food arrived in good condition so happy with that. Just not happy with the delivery service since they delivered it to the wrong address and i had to retrieve it, while on the bill i did put the correct address.”

Helpful Report

Posted 5 years ago

“Goods arrived exactly when promised. It's lovely to be able to have a little taste of France when we can't get there”

Helpful Report

Posted 5 years ago

“I ordered a Bresse De Poulet which I was very excited about trying. It arrived semi frozen so I gave it 24 hours and then cooked it. I usually buy organic chicken here so I was hoping with all the reviews I have read about this bird that it would be far superior. It tasted slightly different, better? Yes mind blowing? No. I was disappointed. I can only think that the freezing process took something away from it.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We don't freeze these, they should arrive fresh.

Posted 5 years ago

“Everything was delivered and within good sell by date, however, the beetroot box had split and leaked. Icepacks also split so gel leaking also. would use again as good overall.”

Helpful Report

Posted 5 years ago

“The price was very reasonable and delivered on time too. Great customer service.”

Helpful Report

Posted 5 years ago

“My order arrived on time. Everything was packaged well and I am very pleased with my items. I will use French Clic again in the future.”

Helpful Report

Posted 5 years ago

“I cannot fault this company Flawless in the products, the delivery, the helpful advice, the friendly voices over the phone.”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,678 reviews