French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,849 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,849 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent The kids are so happy with their ‘petit souper’”

Helpful Report

Posted 5 years ago

“I was so excited when I discovered French Click because prior to this, I was reliant upon family sending me things from France and at least this way it would save the postal costs. Unfortunately, I am disappointed with French Click's Services. My order was placed 12 Jan with a 2 week delivery date. A few days prior to this delivery date, I received an email to say my order will be delayed for a further week. I was not happy about this but understood the reasons why. My order arrived on 5 February nice and early in the morning - great. Upon checking the 7 items I ordered, one was the wrong item. I called French Click immediately (within 15 minutes of delivery drop off) and left a message on their voicemail. Upon hearing nothing back, I tried again during the afternoon and received the voicemail again. I tried calling a further 2 times during that day but on the last occasion it was no longer going to voicemail but said the voicemail box was full. I also found it unprofessional that the voicemail did not say you're through to French Click, etc. What you actually hear is French Click's telephone provider's standard voicemail message. I tried again a few days later and still received the message saying voicemail box was full. To date I have not received a response from French Click to my original message. I'm not so disappointed with the wrong item being received but more with being unable to get hold of anyone at this company, and no response to my voicemail.”

Helpful Report

Posted 5 years ago

Very sorry to hear this. We should not have any voicemail. This has happened accidentally because we are transferring the phone to employees who are working from home. We will contact you directly to sort the problem.

Posted 5 years ago

“My order was delayed due to pandemic, but everything was in stock. I was very happy to get french food, which I used to buy during our driving holidays in France. Everything was tasty & nice”

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Posted 5 years ago

“Good service and product.”

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Posted 5 years ago

“Not sure you want a review from me - order was short and it took ages to complete the simple task of refunding my card I understand there are problems of Covid and Brexit bits not rocket science”

Helpful Report

Posted 5 years ago

“First time I have used them. Long lead time (perhaps Brexit related). Condensation/leakage from the coldpacks meant the cardboard packs holding items suffered. Extensive use of brown packing tape inside meant difficult to unwrap. But actual food items from known supplier were fine and worth waiting for.”

Helpful Report

Posted 5 years ago

“Great opportunity to buy French foods in the UK, we ordered some favourites as it is now a year since our last visit. More expensive of course but time for some treats”

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Posted 5 years ago

“Some items was damage.”

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Posted 5 years ago

“It was lovely to be able to order some French food items. Possibly due to the Pandemic but communication could have been better. The night before delivery I received an email from Paypal stating that French Click had refunded some money but had no idea what was going to be missing. It would have been good if I had been able to substitute items for those out of stock rather than get a refund. Hopefully easier in normal times. Well packed and chilled items were kept cold.”

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Posted 5 years ago

“Long delivery time but pleased with the products.”

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Posted 5 years ago

“Ordered excellent varieties of rillettes which arrived on time. Will definitely be back.”

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Posted 5 years ago

“Order sent as a gift to family member. Was kept updated on progress of order and it was delivered on date given. Very satisfied customer!”

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Posted 5 years ago

“Bonsoir, Il est impossible de vous joindre par téléphone. J’ai reçu il y a 2 jours 2 volailles de Bresse avec une date d’expiration au 12/02 Ce n’est pas acceptable car je n’ai pas pu cuire les volailles de Bresse car elles sentait Pouvez vous me contacter demain Merci d’avance.”

Helpful Report

Posted 5 years ago

Very sorry to hear that. We have been in contact directly to arrange a re delivery or refund. Please just let us know the order number so we can investigate what has happened and sort it.

Posted 5 years ago

“Very happy with the service I received, and goods all delivered perfectly. Definitely use again.”

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Posted 5 years ago

“Very pleased with what I ordered. Thank you. The only thing I would appreciate would be confirmation of delivery the night before or be warned of any major delays due to traffic for instance on the delivery day.”

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Posted 5 years ago

“Very good quality serviettes.”

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Posted 5 years ago

“A wide range of products,and efficient delivery despite current conditions. I recommend this site and will be ordering more.”

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Posted 5 years ago

“Love this product and always bring about ten bottles back from France each year. Order fulfilled efficiently, communication very good (about a 1 week delay in delivery due to border control problems) and price reasonable. Will repeat order if not allowed to travel to France this year due to Covid 19”

Helpful Report

Posted 5 years ago

“I was looking for a source in the UK of my favourite tisanes, which I would normally stock up on my annual visit to France. Not in 2020 and probably not in 2021 either! So I was delighted to see them on "French Click's" catalogue. Ordering online was very straightforward and the delivery time was perfectly acceptable in the circumstances - I was not in a particular hurry for any of the items I ordered.”

Helpful Report

Posted 5 years ago

“Sorry about this review. I was asked to write a review as ‘I had recently made a purchase’ . My one star refers only to the fact I could not make a purchase. I had filled my cart etc etc and come to payment. Despite living in an appropriate London postcode the system kept trying to charge me the full postal delivery charge. I telephoned a few times without getting a response and left a message asking for a call back but was never called. A shame , there are great things in the site and I wanted to support them.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this. We're just extremely busy due to the covid crisis and only take orders at specific times. You can find out when here: https://www.frenchclick.co.uk/p-8117-covid-19-ordering-information.aspx Thanks

Posted 5 years ago

French Click is rated 4.6 based on 10,849 reviews