French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,490 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHL delivery efficient Products delivered in good state Even though products + delivery is a little pricey”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We appreciate the positive feedback on our DHL delivery efficiency, the condition of the products delivered, we are trying to drive down delivery costs as much as we can. We strive to provide great customer service and quality products, and we're glad you've enjoyed them.

Posted 2 years ago

“Pleased to have access to French Click as some compensation for brexit”

Helpful Report

Posted 2 years ago

“It is a nice French shop where you find most of the French food you cannot get anywhere else. The only negative point I want to make is that styrofoam chips are used for the packaging which I have not seen being used in the last 10 years. These cannot be recycled.”

Helpful Report

Posted 2 years ago

Sorry to hear this, please note the flo-pak green is degradable in the natural environment and can be recycled at Supermarket recycling points. We do also have paper loose fill available, it might not be suitable for all orders: More information on the flo pak can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

“Hard to write a review as this was a gift for someone else, but the emails to do so are building up, so... Great website and choices and would've been on time for delivery, but it was delayed a day which was awkward, as someone was waiting on for it (cheese on the doorstep in 30 degrees = bad). It was signed for by me apparently despite the fact I'm 150 miles away, but I'm guessing that's a delivery driver issue! Personally I will be buying from you again, to my own doorstep this time!”

Helpful Report

Posted 2 years ago

“Great but would prefer more eco-friendly packaging (eg scrunch paper) instead of bubble wrap and foam.”

Helpful Report

Posted 2 years ago

We do now have paper loose fill available. If you want us to use this instead of the flo pak green, please specify it in the notes box on the shopping basket page. The flo pak green is degradable and it should be possible to recycle it at supermarket recycling stations.

Posted 2 years ago

“Excellent products, as ever, and delivery as per schedule. I had a problem with one item but this was dealt with very satisfactorily by FrenchClick, so I have no complaints whatsoever and shall continue to use them.”

Helpful Report

Posted 2 years ago

“Pleased with quality of products and speed in which they were delivered. Would love it if they could offer a wider variety of products as it feels fairly limited but overall pleased with what I got.”

Helpful Report

Posted 2 years ago

“So lovely to be able to get a taste of France delivered to your door.”

Helpful Report

Posted 2 years ago

“The products are good but make sure you order well in advance of when you want to use them, and freeze them. There can be delays as French Click try to acquire stocks.”

Helpful Report

Posted 2 years ago

“I love everything about French Click EXCEPT those terrible green polystyrene things you use in your packaging. They are a nightmare. I asked my local Council about recycling them and they said they couldn’t deal with them and I should put them in the general waste. This will not stop me ordering from you because I love my French groceries (I lived in France for a while) but I dread the green beasties with every order! Linda Wheeler”

Helpful Report

Posted 2 years ago

Very sorry to hear this. The Flo Pak green should be recyclable at supermarket recycling points and it does also degrade in the natural environment. Additionally we do also have Paper card loose fill available as well now. If you want us to use this, please specify it in the notes box on the shopping basket page. We are just using it for some smaller orders by default for the moment but we do plan to roll it out to most orders ultimately. More info on the flo pak can also be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

“Very happy with products and ordering just find delivery cost a bit steep,ok if you have a large order”

Helpful Report

Posted 2 years ago

“GREAT CHOICE OF FRENCH PRODUCTS”

Helpful Report

Posted 2 years ago

“Good variety of goods to buy. Great,safe packaging. Fast delivery. Thanks 👍”

Helpful Report

Posted 2 years ago

“Use regularly to get products that supermarkets don't usually supply like amora mustard, tinned harissa tuna, a proper lettuce, Francine multigrain flour, french unsalted butter, Danone natural yoghurt, a proper flamquiche, Ducros whole black pepper & also their Herbs de Provence. Their quail are very good and come from a reputable supplier with high welfare standards, so they cost more. I usually select Parcelforce delivery, which has been reliable, but this time I chose DHL, maybe by mistake, & the delivery to Derbyshire came a day late, despite being dispatched on time. Couriers do sometimes fail to meet deadlines on budget next day ish services, so you might want to decide to choose the more expensive guaranteed options listed. It is always very well packed, and had kept cool, so nothing went off, but the packaging can't be described as eco, with piles of expanded polystyrene and perishable goods wrapped with cool bags in bubble wrap. Packing notes and invoicing are accurate, but sometimes certain fresh more niche items like chervil don't turn up, but I ask for them, just in case there is stock vs my chosen delivery date. Once I got a different tin of snails to what I ordered, which didn't have the recipe for the garlic butter on the back. I rang up & they were very helpful, & got back to me with the recipe that was on another much larger tin that they did have in stock. Apart from price increases due to loss of free trade with the EU, I find that UK prices are recently far higher than in France, since again partly due to brexit, energy costs have gone up more here than over there. Asset-fund owned Centrica has shut down UK gas facilities so we now only have 12 days of storage for UK gas vs Germany's 89, France's 103 & Netherlands 123. The gas price falls in the summer when demand is low. The EU store it at a cheap price to protect them against the price rising in the autumn/winter where now we cannot. We have not seen such massive fluctuations as are happening now in 25 years. While we were in the EU we could complain to the ECJ about unfair trading & Centrica could be fined, since all member countries are entitled to a fair price for energy, especially when it is supposed to be 'theirs'. Now we can't. Centrica could argue that lack of consistent UK policy vs gas production post brexit & loss of a more stable EU strategy hasn't helped. In the EU a cap is put on gas & electricity price and profits above that are redistributed to member states. Pre brexit, the UK’s National Balancing Point (NBP), the virtual trading point that sets the gas price, was Europe’s benchmark. That role is now played by the Dutch Title Transfer Facility (TTF). Thus, for the UK to attract gas from Europe for the winter, traders must offer a price that is higher than the TTF, and vice-versa if gas is to flow from the UK to Europe . We are strategically weak outside the EU. Labour may hope that UK government can keep all the profits generated by high UK gas prices, rather than redistribute them, but on the other hand, they'll have to stump up to build and fill a UK gas storage facility without access to a cheap central eu bank long term loan. In addition , post Brexit, we get no access to profits generated from high priced EU TTF gas imports. Uk producers like French government owned EDF are also using summer cheap gas prices to generate electricity which it is exporting to France. The profits from this are currently not being fairly redistributed to UK customers via energy price caps or uk government taxation. Post Brexit we have lost our ability to complain to the ECJ about unfair trading & laws being ignored by UK government & regulators. Only the EU can take action against UK government via the ECJ if we breach our trade agreement, but they'll only do this if it is in their interest. We only have the UK courts & the few poorly policed human rights treaties we have left to fall back on. The UK government has currently shelved its new Bill of rights that would make their actions supreme over the ECJ, ECHR & UK courts, but if they are re-elected, this will re-emerge in time for negotiating Brexit proper in 2026. Soon we might not be able to afford to buy from French Click I fear.”

Helpful Report

Posted 2 years ago

“I was not notified that part of my order was missing. I did however get a refund.”

Helpful Report

Posted 2 years ago

“Been a regular customer for few years now and service is good. If there is a problem it get solve very swiftly. The diversity of products is excellent.”

Helpful Report

Posted 2 years ago

“Good French products. My fresh ones were well packed with small refrigerant items. only put 4 stars as they missed one item ordered, although they reimburse me when i raised it.”

Helpful Report

Posted 2 years ago

“Nice range of products. Good delivery.”

Helpful Report

Posted 2 years ago

“Products are fine although a few are out of stock from time to time, and sometimes that is only found out when the parcel arrives. Two of the last 3 orders showed incorrect packing and the last so-called delivery by DPD was a joke.**...as French Click also have these delivery problems DPD should not be offered as a choice. ** delivered before the specified time to a new neighbour 4 houses away who did not know us. A further problem was that the address said no 1, but we live at 11”

Helpful Report

Posted 2 years ago

“It's great to find some of my favourite French products only a click away. Good delivery time, too. However, my delivery was extremely over-packaged, despite the metal bottles already having small dents in that could only have happened prior to packing. I don't care about the dents, but I do care about the huge box and the irritating polystyrene bits.”

Helpful Report

Posted 2 years ago

French Click is rated 4.6 based on 10,490 reviews