French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive as only one bar per pack and a huge delivery charge!! Shame, as my wife is French, but won’t be using you again!!”

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Posted 7 years ago

“did not get what I ordered , despite sending an e mail several days ago pointing this out , have yet to receive a response . I suppose now that you,ve got my money youre not really bothered . Would I use this service again , no , unless you can convince me otherwise and prove you really do care !!!!”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. From the tracking it looks like this order has been delivered ok. We will contact you directly to see what is going on. Kind regards, Matthew French Click

Posted 7 years ago

“Great capon, shame the Jesus see Lyon didn't arrive and no attempt was made to supply it. I can't see the point of an internet shop where there is no guarantee that what is ordered will arrive.”

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Posted 7 years ago

Hi Very sorry about this. There appears to have been a stock eror with this item. Normally we would offer to send it afterwards. It seems due to the delivery date it wasn't done on this occasion though. Kind regards, Matthew French Click

Posted 7 years ago

“My order is not yet delivered. Seems that product is out of stock. Yet I do not get any update from nobody when product is ready to ship.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this delay to your order being shipped. We are awaiting an update from the supplier for the item and will let you know ASAP. Kind regards, Matthew French Click

Posted 7 years ago

“The package was delivered 2 days late”

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Posted 7 years ago

Hi Very sorry about this delay. The honey ordered was out of stock unexpectedly and you should have been informed via phone and email the package would be shipped two days later than planned. We will be looking to improve this for the future. Kind regards, Matthew French Click

Posted 7 years ago

“Unfortunately I placed my order but was subsequently advised that what I wanted was out of stock.”

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Posted 7 years ago

“Had to cancel order, as even though paid the extra, and received confirmation of delivery from both French Click and the shipper, French Click could not deliver to shipper. Gained the impression that our contact had little understanding of written English, even though we offered to use French.”

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Posted 7 years ago

“I still have not received my order. I placed it on the 16th July and paid for DHL/UPS delivery between 4 and 8 working days.”

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Posted 7 years ago

Hi Sorry about this delay. It has been caused by delays in transit at Gatwick airport and then at the Hub in Seville. We we will email directly with an update on it. Kind regards, Matthew French Click

Posted 7 years ago

“the web page shows a tin will contain four thighs. the tins that arrived contained 4 to 6 thighs. this means that if there are six thighs they are very small, and barely worth it”

Helpful Report

Posted 7 years ago

Hi We are sorry to hear about this problem. We have updated the product information to reflect that this product can contain 4 to 6 legs instead of only 4. Please contact us at sales@frenchclick.com directly if you want us to replace the item for you. Kind regards, Matthew French Click

Posted 7 years ago

“Instead of two Ducros piment de Cayenne extra fort moulu we received one Ducros piment d'Espelette AOP and one AOP poudra de piment D'Espelette which may be very good but not extra fort.”

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Posted 7 years ago

“Minimum purchase was annoying and the long delivery time was frustrating”

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Posted 8 years ago

“I ordered just 2 different items, 4 x item A & 2 x item B , so a small & simple order, yet this was still to difficult for whoever packages these items to get right. I received 5 x item A & just 1 x item B!! I emailed asking for another 1 x item B to be sent, but this was denied i just had to make do with the 1 x extra item A i didn't order. You pay a high price i.e. £5 for this "premium" packaging/delivery service which in my case was 25% of the cost of the whole order, but they still can't get it right. I was a first time customer & after the poor service wont be returning for a second time.”

Helpful Report

Posted 8 years ago

Hi Sorry about this it's a mistake. We should always offer to resend or refund the item if something is missing. Kind regards, Matthew French Click

Posted 8 years ago

“It was bought for neice and she wasn't impressed with the contents. For the cost ...Not worth it”

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Posted 8 years ago

“Still haven't gotten word if my order got placed , I've email with no response. don't know if my credit card was charged , I also wanted to know the cost of the product in American dollars instead in Euros!!”

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Posted 8 years ago

“First time I ordered from French Click and comment as follows: * Cream Caramel: Arrived all mixed up, not a pretty sight. I phoned the company and was refunded. * Charcuterie: I ordered quite a lot of different hams. All their use by date was between 15 & 17 April. Not a very long expiry date. If and only if I order in the future it will be a much smaller quantity. * Pot of Extra Forte Mustard: Expiry date June 2017. We certainly will not finish all this pot by then. There is no excuse for this item to have such a short expiry date. My whole first time experience was not very satisfactory mainly due to the short expiry date and also not to be advised on the website that the Cream caramel could be mixed due to transportation. In such case I would not have ordered it.”

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Posted 8 years ago

“DIDN'T GET IT ON THE AGREED DATE. DIDN'T GET THE RIGHT QUANTITY. THE SARDINES I RECEIVED WERE DIFFERENT FROM THE ONES I HAD ORDERED”

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Posted 8 years ago

“Delay of 4 days...”

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Posted 8 years ago

“The delivery was incomplete as certain items were missing. The person who brought the order informed us that the central office were going to notify us about the rest of the products but no one did.”

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Posted 8 years ago

“I was missing one of my item and was still invoiced for it, was also invoiced postage when my order was over £100. All in all was an headache and feel very disappointed especially as most of the items are expensive I was expecting to place a straight forward order. It was not the case”

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Posted 8 years ago

“Bought two bottles of Puget Olive Oil. One was broken, but I didn't spot that till the oil leaked through the box onto my carpet.”

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Posted 8 years ago

French Click is rated 4.7 based on 10,289 reviews