French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first purchase from French Click and it's been a somewhat mixed start. The initial problems were caused by Parcelforce, who claimed that they couldn't find my house! They then delivered the goods 2 days later without letting me know, but, fortunately, I was at home to accept delivery. Unfortunately, however, the goods were damaged as they hadn't been packed securely enough and there was nothing on the packaging to indicate that the items were fragile. When I phoned French Click to complain about the initial non-delivery and the subsequent damage, however, their response was very positive and they undertook to refund me for the damaged items and delivery charge. I assume that this will come through eventually, but I have no reason to doubt their sincerity. On the positive side, although I have tasted only one item so far, it was very nice. If the other items are also up to scratch, I will, therefore, order from them again, hoping that my unfortunate experience was just a one-off mishap.”

Helpful Report

Posted 6 years ago

Hi Very sorry about the damage to the order and the delivery delay. We are investigating the packing as this order should have had fragile tape on it. Kind regards, Matt French Click

Posted 6 years ago

“Great to be able to have all the French local products delivered as well as a great selection. However every time items are missing although they are shown as available at the time of order. Also customer service is useless. If they send a wrong item they have an annoying process that requires sending an email with pictures.”

Helpful Report

Posted 6 years ago

“Items ordered because we have bought before in France and were pleased to find a supplier based in UK. Delivery was at selected time. Very disappointed with packaging; box was at least twice as large as necessary and spare space filled with non-recyclable polystyrene pieces - this must be changed.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this. Your order would have fitted in the smallest box size we have and there should not have been much loose fill used to ship it. The flo-pak green loose fill we use is degradable and can also be recycled in some areas. Kind regards, Matt French Click

Posted 6 years ago

“Delivery is slow, my parcel still hasn’t arrived”

Helpful Report

Posted 6 years ago

“The products I bought were all brands known to me and should be good. Delivery on 10th August was over 90 minutes after the agreed time slot, which meant I had to cancel a lunch date. When I phoned to ask what was happening, was told there was no way of contacting the driver except by text. They would get back to me. They didn't. Also, one item couldn't be delivered, was told my credit card would be credited. Still hasn't happened after a week. Not impressed, not sure I will use again. Several of the items I bought are available through other sources.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. The driver made an error on the route this day which resulted in him running late for some of the deliveries. We will be in touch to make sure you the refund has been sorted properly. Kind regards, Matt French Click

Posted 7 years ago

“Great products but delivery was a day late and so missed the occasion and caused difficulties with collection. FrenchClick did refund the postage element which was good, but overall still poor.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this delayed delivery. It looks like it was miss-routed to the wrong depot which caused a day delay. We are working with out couriers to try and make sure deliveries are done on time. Kind regards, Matt French Click

Posted 7 years ago

“We didn’t receive our order yet, we placed it on the 16th of July and not received it yet :(”

Helpful Report

Posted 7 years ago

“One item on the order was not delivered , no explanation or notification was given until I had to contact you directly ,,I was simply told it was out of stock and I had not been charged ,,,,this was for a wedding and I should have been contacted and offered alternatives as soon as it was known.. Very poor customer care”

Helpful Report

Posted 7 years ago

Hi Very sorry about this it seems there have been communication issues. We didn't actually process this order yet. The item was unexpectedly unavailable on the day of shipping but we do now have it and could ship it. We could have also offered something else so very sorry about this. We will be in touch directly to sort this. Kind regards, Matt French Click

Posted 7 years ago

“Did not have stock available. Waited till delivery day to inform and offer a substitution. Was easier to cancel order and shop somewhere else.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. There seems to have been an error with the stock of this item and we are getting it fixed. Kind regards, Matt French Click

Posted 7 years ago

“I was told the order would arrive Saturday 12th May. So I waited in and it never came. I then received notification DPD that it would arrive Tuesday as I was away I left a message to say leave with a neighbour who I then phoned as I was away to unpack and put the cheese in the fridge. This didn’t happen so I had to arrange to collect by the time I got the package the cheese had to be thrown away. The rest of the order was fine. I am struggling to understand why the order took 7 days to arrive from date of order. I eventually got the order 9 days after the original order date”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear about this. We will investigate and get back to you as it looks like the order was meant to be on Tuesday originally so not sure what has happened. Kind regards, Matt French Click

Posted 7 years ago

“Very expensive as only one bar per pack and a huge delivery charge!! Shame, as my wife is French, but won’t be using you again!!”

Helpful Report

Posted 7 years ago

“did not get what I ordered , despite sending an e mail several days ago pointing this out , have yet to receive a response . I suppose now that you,ve got my money youre not really bothered . Would I use this service again , no , unless you can convince me otherwise and prove you really do care !!!!”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. From the tracking it looks like this order has been delivered ok. We will contact you directly to see what is going on. Kind regards, Matthew French Click

Posted 7 years ago

“Great capon, shame the Jesus see Lyon didn't arrive and no attempt was made to supply it. I can't see the point of an internet shop where there is no guarantee that what is ordered will arrive.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. There appears to have been a stock eror with this item. Normally we would offer to send it afterwards. It seems due to the delivery date it wasn't done on this occasion though. Kind regards, Matthew French Click

Posted 7 years ago

“My order is not yet delivered. Seems that product is out of stock. Yet I do not get any update from nobody when product is ready to ship.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this delay to your order being shipped. We are awaiting an update from the supplier for the item and will let you know ASAP. Kind regards, Matthew French Click

Posted 7 years ago

“The package was delivered 2 days late”

Helpful Report

Posted 8 years ago

Hi Very sorry about this delay. The honey ordered was out of stock unexpectedly and you should have been informed via phone and email the package would be shipped two days later than planned. We will be looking to improve this for the future. Kind regards, Matthew French Click

Posted 8 years ago

“Unfortunately I placed my order but was subsequently advised that what I wanted was out of stock.”

Helpful Report

Posted 8 years ago

“Had to cancel order, as even though paid the extra, and received confirmation of delivery from both French Click and the shipper, French Click could not deliver to shipper. Gained the impression that our contact had little understanding of written English, even though we offered to use French.”

Helpful Report

Posted 8 years ago

“I still have not received my order. I placed it on the 16th July and paid for DHL/UPS delivery between 4 and 8 working days.”

Helpful Report

Posted 8 years ago

Hi Sorry about this delay. It has been caused by delays in transit at Gatwick airport and then at the Hub in Seville. We we will email directly with an update on it. Kind regards, Matthew French Click

Posted 8 years ago

“the web page shows a tin will contain four thighs. the tins that arrived contained 4 to 6 thighs. this means that if there are six thighs they are very small, and barely worth it”

Helpful Report

Posted 8 years ago

Hi We are sorry to hear about this problem. We have updated the product information to reflect that this product can contain 4 to 6 legs instead of only 4. Please contact us at sales@frenchclick.com directly if you want us to replace the item for you. Kind regards, Matthew French Click

Posted 8 years ago

“Instead of two Ducros piment de Cayenne extra fort moulu we received one Ducros piment d'Espelette AOP and one AOP poudra de piment D'Espelette which may be very good but not extra fort.”

Helpful Report

Posted 8 years ago

French Click is rated 4.6 based on 10,487 reviews