French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello French click, I ordered Chocolate Danette and I received them flavoured Banana !! It is not what I ordered and I am very disappointed. If you had not the Danette on stock you should have said and I would had ordered another product not just send the wrong product to me.”

Helpful Report

Posted 8 years ago

Hi Sorry about this, it was a mistake with our danette stock. We have processed a refund for it for you. Kind regards, French Click

Posted 8 years ago

“Advertising products as available yet not in stock. Failure to inform that items would not be available after accepting order. Stayed in all day to receive arranged delivery that did not show. No customer contact regarding delivery date change.”

Helpful Report

Posted 8 years ago

“2 items (sel de guerande and Tuc biscuits) were not the ones we ordered. We were charged for 1.7kg of St Nectaire but only received 1.3kg. The duck breasts were not as advertised. One bag of pommes noisettes had passed the use by date before our delivery. One item (saucisses de Toulouse) wasn't available but there was no mention of that other than being crossed on the invoice.”

Helpful Report

Posted 8 years ago

“I have had a problem wth delivery. I requested delivery on Saturday 20/08/16. Stayed in all day. No delivery. Parcel arrive between 10.30 and 11.30 today Sunday 21/08/16. Just hope the foie gras will be ok, what do you think? It was cold when unpacked. Regards. Judy Dix”

Helpful Report

Posted 8 years ago

“I do not received two items of my purchase and no satisfaction about it.”

Helpful Report

Posted 8 years ago

“The order came sufficiently well covered in bubblewrap and with sufficient plastic chips surrounding the tins in the box. 2 of the tins were notably dented and another 2 had labels torn. My reading if that is that the handling either in the store or at the packing stage was lacking. Love the tin contents however”

Helpful Report

Posted 8 years ago

“Many of the tins arrived with major dents, two of them (artichokes hearts )being of the ring pull type had to be disposed off as the content was showing signs of damages. Out of eight small tins of Creme Mont Blanc three had to be disposed off for the same reason. I will be hard pressed to order again.”

Helpful Report

Posted 8 years ago

“I had delivered completely diffrent product, without being noticed that they run out of the product I have ordered. On the invoice it said proposal product and now i can either go through the hassle of returning it and paying for a postage or simply keep it. Found it very pushy, mischeviouse and I am certain that by treating clients in that matter they will lose more and more clients just as they lost myself as a client.”

Helpful Report

Posted 8 years ago

“Still waiting for order to arrive. Ordered on 3rd May, original delivery date cancelled as order not complete was supposed to be delivered on 13th. Cannot therefore truly review this.”

Helpful Report

Posted 8 years ago

“I was sent the wrong vinegar, cider instead of the red wine I ordered. I have sent two emails and heard nothing back. Fraser Allen”

Helpful Report

Posted 9 years ago

“Got delivery of some items as advertised then advised on the door by delivery man that the bulk of the goods would be delivered two days later. Two days later I got 3/4 of the quantity ordered as they didn't have sufficient items in stock.”

Helpful Report

Posted 9 years ago

“I ordered 4 x Maille Moutarde Estragon 215g. I received 4 x Clovis Moutarde Estragon 200g. The delivery note had been altered in manuscript - 'Maille' deleted and 'Clovis' written in. At no time had I been told that Maille was unavailable. Clovis is OK but not what I had ordered. This was my first purchase from French Click - never again.”

Helpful Report

Posted 9 years ago

Hi Sorry this is a mistake. We are going to send you the correct one next week and have been in touch directly to arrange it. Kind regards, Matthew French Click

Posted 9 years ago

“I ordered a Baillon Buche Patissiere for £6.99 that was very disappointing, slightly squashed in the packageing and was so tasteless that it wasn't worth eating. Also Biscuits Roses de Reims for £6.25 that were also tasteless (like sponge biscuits to be soaked in a trifle). I saw no indication on the order information to say what they should be used for which would have been helpful. The other two items I ordered were very good though and the delivery was on time. Regards”

Helpful Report

Posted 9 years ago

Hi Thank you for your feedback .Sorry to hear about this product problem. The buches are quite fragile. We try our best to pack and protect them but the packages can get bashed around in transit. We can get another buche sent out or refund it for you? Kind regards, Matthew French Click

Posted 9 years ago

“Although the service was good (website fine, delivery ditto) the product -- a capon, ordered for Christmas lunch -- was poor and over-priced.”

Helpful Report

Posted 9 years ago

Hi Thank you for your feedback .Sorry to hear about this product problem. We generally hear only good things about the Chapons. Please contact us directly and we will get this sorted out for you. Kind regards, Matthew French Click

Posted 9 years ago

“The biscuits are almost all damaged in each packet 3 to 4 biscuits only were entire .. There wasn't written even the word FRAGILE outside the pack so it get handeled with care .. Supposed to be more securised knowing how fragile are biscuits and how careless Corriere are .”

Helpful Report

Posted 9 years ago

Hi Sorry to hear about these damaged biscuits. We can refund or replace them when they are damaged in transit. We do normally put fragile tape on all international orders so we will investigate how the order was packed. Thanks Matthew French Click

Posted 9 years ago

“The products ordered were fine, but I've marked low because of the packaging. The goods were packed in a box at least 4 times too large, with the result that I had a box full of polystyrene chippings that, when unpacked, totally filled a black bin bag. As I care about the environment I found this to be an unacceptable level of waste. I may order again, but please do reconsider your packaging policy!”

Helpful Report

Posted 9 years ago

Hi Thanks for your feedback. Sorry to hear about the packaging. All the packaging is degradable and recyclable including this protective chips. The problem is this case is with the shape of the pastry ordered. It can't be bent which means if there are not other items. the box size has to be at least the width of it. We are looking at how we can get around this though. Best regards, Matthew French Click

Posted 9 years ago

“item still has not arrived 27.12.14. Could not make any other comment. Item still has not arrived 29.12.14”

Helpful Report

Posted 10 years ago

“Ordered a 500g box of Calissons. Received 2x 250g boxes instead of 1x 500g box. Since this was bought as a gift I'd rather of received what I had ordered, i.e. a single box. Not ideal.”

Helpful Report

Posted 10 years ago

Hi Thanks for you review and sorry about this product swap. There was a stock issue with the 500g which has now been resolved. If you want us to swap your 250gx2 for 1x500g we can do this please contact us. Kind Regards, Matthew French Click

Posted 10 years ago

“How can I write a review , not even ad my order . No response to my email , week late so far”

Helpful Report

Posted 10 years ago

Hi Sorry about this lack of communication. We normally answer emails within one to two hours. We are going to investigate what has happened to your parcel. I can see it was delayed as one items was missing. We will be in contact with you today to sort this out. Thanks Matthew French Click

Posted 10 years ago

“When my order was delivered, one side of the box was badly dented, actually broken, and some of the box was soaked due to some leaking content. The delivery agent took it back + I contacted French click, who arranged for a re-delivery some days later. When I received mssges that my ore-order had been delivered on the new date, it had actually not been delivered to me...! Spending again some time on + money on phone calls, I was told that the parcel had been wrongly labelled. I checked with the address given, but the house looked not occupied. Again, I contacted F.C. and after their agent offered to check with the DPD delivery person, I was told that it had been left at a different address than the one that had been erroneously put on the label. I then had to carry the box to my house, which was rather inconvenient. Nothing was broken nor damaged this time, as the box had been labelled with fragile stickers. I have had recently a minor delay with an order from OCADO, and when they had realized that they had made a mistake, they offered right away £25 as a gesture of apology..... I look forward to hear from you, G J P ABL”

Helpful Report

Posted 10 years ago

Hi We are sorry your initial order was damaged in transit. Despite us packing as carefully as we can very occasionally the packages get damaged in transit. We had the damaged package returned to us and then resent you a completely fresh order. Unfortunately the person booking this package put the wrong number on the address. Luckily you were able to retrieve the package. We will be working hard to make sure that these kinds of errors are not made in the future. Thanks Matthew French Click

Posted 10 years ago

French Click is rated 4.7 based on 10,289 reviews