French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minimum purchase was annoying and the long delivery time was frustrating”

Helpful Report

Posted 8 years ago

“I ordered just 2 different items, 4 x item A & 2 x item B , so a small & simple order, yet this was still to difficult for whoever packages these items to get right. I received 5 x item A & just 1 x item B!! I emailed asking for another 1 x item B to be sent, but this was denied i just had to make do with the 1 x extra item A i didn't order. You pay a high price i.e. £5 for this "premium" packaging/delivery service which in my case was 25% of the cost of the whole order, but they still can't get it right. I was a first time customer & after the poor service wont be returning for a second time.”

Helpful Report

Posted 8 years ago

Hi Sorry about this it's a mistake. We should always offer to resend or refund the item if something is missing. Kind regards, Matthew French Click

Posted 8 years ago

“It was bought for neice and she wasn't impressed with the contents. For the cost ...Not worth it”

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Posted 8 years ago

“Still haven't gotten word if my order got placed , I've email with no response. don't know if my credit card was charged , I also wanted to know the cost of the product in American dollars instead in Euros!!”

Helpful Report

Posted 8 years ago

“First time I ordered from French Click and comment as follows: * Cream Caramel: Arrived all mixed up, not a pretty sight. I phoned the company and was refunded. * Charcuterie: I ordered quite a lot of different hams. All their use by date was between 15 & 17 April. Not a very long expiry date. If and only if I order in the future it will be a much smaller quantity. * Pot of Extra Forte Mustard: Expiry date June 2017. We certainly will not finish all this pot by then. There is no excuse for this item to have such a short expiry date. My whole first time experience was not very satisfactory mainly due to the short expiry date and also not to be advised on the website that the Cream caramel could be mixed due to transportation. In such case I would not have ordered it.”

Helpful Report

Posted 8 years ago

“DIDN'T GET IT ON THE AGREED DATE. DIDN'T GET THE RIGHT QUANTITY. THE SARDINES I RECEIVED WERE DIFFERENT FROM THE ONES I HAD ORDERED”

Helpful Report

Posted 8 years ago

“Delay of 4 days...”

Helpful Report

Posted 8 years ago

“The delivery was incomplete as certain items were missing. The person who brought the order informed us that the central office were going to notify us about the rest of the products but no one did.”

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Posted 8 years ago

“I was missing one of my item and was still invoiced for it, was also invoiced postage when my order was over £100. All in all was an headache and feel very disappointed especially as most of the items are expensive I was expecting to place a straight forward order. It was not the case”

Helpful Report

Posted 8 years ago

“Bought two bottles of Puget Olive Oil. One was broken, but I didn't spot that till the oil leaked through the box onto my carpet.”

Helpful Report

Posted 8 years ago

“Hello French click, I ordered Chocolate Danette and I received them flavoured Banana !! It is not what I ordered and I am very disappointed. If you had not the Danette on stock you should have said and I would had ordered another product not just send the wrong product to me.”

Helpful Report

Posted 8 years ago

Hi Sorry about this, it was a mistake with our danette stock. We have processed a refund for it for you. Kind regards, French Click

Posted 8 years ago

“Advertising products as available yet not in stock. Failure to inform that items would not be available after accepting order. Stayed in all day to receive arranged delivery that did not show. No customer contact regarding delivery date change.”

Helpful Report

Posted 9 years ago

“2 items (sel de guerande and Tuc biscuits) were not the ones we ordered. We were charged for 1.7kg of St Nectaire but only received 1.3kg. The duck breasts were not as advertised. One bag of pommes noisettes had passed the use by date before our delivery. One item (saucisses de Toulouse) wasn't available but there was no mention of that other than being crossed on the invoice.”

Helpful Report

Posted 9 years ago

“I have had a problem wth delivery. I requested delivery on Saturday 20/08/16. Stayed in all day. No delivery. Parcel arrive between 10.30 and 11.30 today Sunday 21/08/16. Just hope the foie gras will be ok, what do you think? It was cold when unpacked. Regards. Judy Dix”

Helpful Report

Posted 9 years ago

“I do not received two items of my purchase and no satisfaction about it.”

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Posted 9 years ago

“The order came sufficiently well covered in bubblewrap and with sufficient plastic chips surrounding the tins in the box. 2 of the tins were notably dented and another 2 had labels torn. My reading if that is that the handling either in the store or at the packing stage was lacking. Love the tin contents however”

Helpful Report

Posted 9 years ago

“Many of the tins arrived with major dents, two of them (artichokes hearts )being of the ring pull type had to be disposed off as the content was showing signs of damages. Out of eight small tins of Creme Mont Blanc three had to be disposed off for the same reason. I will be hard pressed to order again.”

Helpful Report

Posted 9 years ago

“I had delivered completely diffrent product, without being noticed that they run out of the product I have ordered. On the invoice it said proposal product and now i can either go through the hassle of returning it and paying for a postage or simply keep it. Found it very pushy, mischeviouse and I am certain that by treating clients in that matter they will lose more and more clients just as they lost myself as a client.”

Helpful Report

Posted 9 years ago

“Still waiting for order to arrive. Ordered on 3rd May, original delivery date cancelled as order not complete was supposed to be delivered on 13th. Cannot therefore truly review this.”

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Posted 9 years ago

“I was sent the wrong vinegar, cider instead of the red wine I ordered. I have sent two emails and heard nothing back. Fraser Allen”

Helpful Report

Posted 9 years ago

French Click is rated 4.6 based on 10,487 reviews