French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,490 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got delivery of some items as advertised then advised on the door by delivery man that the bulk of the goods would be delivered two days later. Two days later I got 3/4 of the quantity ordered as they didn't have sufficient items in stock.”

Helpful Report

Posted 9 years ago

“I ordered 4 x Maille Moutarde Estragon 215g. I received 4 x Clovis Moutarde Estragon 200g. The delivery note had been altered in manuscript - 'Maille' deleted and 'Clovis' written in. At no time had I been told that Maille was unavailable. Clovis is OK but not what I had ordered. This was my first purchase from French Click - never again.”

Helpful Report

Posted 9 years ago

Hi Sorry this is a mistake. We are going to send you the correct one next week and have been in touch directly to arrange it. Kind regards, Matthew French Click

Posted 9 years ago

“I ordered a Baillon Buche Patissiere for £6.99 that was very disappointing, slightly squashed in the packageing and was so tasteless that it wasn't worth eating. Also Biscuits Roses de Reims for £6.25 that were also tasteless (like sponge biscuits to be soaked in a trifle). I saw no indication on the order information to say what they should be used for which would have been helpful. The other two items I ordered were very good though and the delivery was on time. Regards”

Helpful Report

Posted 9 years ago

Hi Thank you for your feedback .Sorry to hear about this product problem. The buches are quite fragile. We try our best to pack and protect them but the packages can get bashed around in transit. We can get another buche sent out or refund it for you? Kind regards, Matthew French Click

Posted 9 years ago

“Although the service was good (website fine, delivery ditto) the product -- a capon, ordered for Christmas lunch -- was poor and over-priced.”

Helpful Report

Posted 9 years ago

Hi Thank you for your feedback .Sorry to hear about this product problem. We generally hear only good things about the Chapons. Please contact us directly and we will get this sorted out for you. Kind regards, Matthew French Click

Posted 9 years ago

“The biscuits are almost all damaged in each packet 3 to 4 biscuits only were entire .. There wasn't written even the word FRAGILE outside the pack so it get handeled with care .. Supposed to be more securised knowing how fragile are biscuits and how careless Corriere are .”

Helpful Report

Posted 10 years ago

Hi Sorry to hear about these damaged biscuits. We can refund or replace them when they are damaged in transit. We do normally put fragile tape on all international orders so we will investigate how the order was packed. Thanks Matthew French Click

Posted 10 years ago

“The products ordered were fine, but I've marked low because of the packaging. The goods were packed in a box at least 4 times too large, with the result that I had a box full of polystyrene chippings that, when unpacked, totally filled a black bin bag. As I care about the environment I found this to be an unacceptable level of waste. I may order again, but please do reconsider your packaging policy!”

Helpful Report

Posted 10 years ago

Hi Thanks for your feedback. Sorry to hear about the packaging. All the packaging is degradable and recyclable including this protective chips. The problem is this case is with the shape of the pastry ordered. It can't be bent which means if there are not other items. the box size has to be at least the width of it. We are looking at how we can get around this though. Best regards, Matthew French Click

Posted 10 years ago

“item still has not arrived 27.12.14. Could not make any other comment. Item still has not arrived 29.12.14”

Helpful Report

Posted 10 years ago

“Ordered a 500g box of Calissons. Received 2x 250g boxes instead of 1x 500g box. Since this was bought as a gift I'd rather of received what I had ordered, i.e. a single box. Not ideal.”

Helpful Report

Posted 10 years ago

Hi Thanks for you review and sorry about this product swap. There was a stock issue with the 500g which has now been resolved. If you want us to swap your 250gx2 for 1x500g we can do this please contact us. Kind Regards, Matthew French Click

Posted 10 years ago

“How can I write a review , not even ad my order . No response to my email , week late so far”

Helpful Report

Posted 11 years ago

Hi Sorry about this lack of communication. We normally answer emails within one to two hours. We are going to investigate what has happened to your parcel. I can see it was delayed as one items was missing. We will be in contact with you today to sort this out. Thanks Matthew French Click

Posted 11 years ago

“When my order was delivered, one side of the box was badly dented, actually broken, and some of the box was soaked due to some leaking content. The delivery agent took it back + I contacted French click, who arranged for a re-delivery some days later. When I received mssges that my ore-order had been delivered on the new date, it had actually not been delivered to me...! Spending again some time on + money on phone calls, I was told that the parcel had been wrongly labelled. I checked with the address given, but the house looked not occupied. Again, I contacted F.C. and after their agent offered to check with the DPD delivery person, I was told that it had been left at a different address than the one that had been erroneously put on the label. I then had to carry the box to my house, which was rather inconvenient. Nothing was broken nor damaged this time, as the box had been labelled with fragile stickers. I have had recently a minor delay with an order from OCADO, and when they had realized that they had made a mistake, they offered right away £25 as a gesture of apology..... I look forward to hear from you, G J P ABL”

Helpful Report

Posted 11 years ago

Hi We are sorry your initial order was damaged in transit. Despite us packing as carefully as we can very occasionally the packages get damaged in transit. We had the damaged package returned to us and then resent you a completely fresh order. Unfortunately the person booking this package put the wrong number on the address. Luckily you were able to retrieve the package. We will be working hard to make sure that these kinds of errors are not made in the future. Thanks Matthew French Click

Posted 11 years ago

“The parcel was not properly addressed (no recipients name on parcel, and lines of the address omitted) , and was incorrectly delivered, delaying receipt by 3 days”

Helpful Report

Posted 11 years ago

“We ordered french cheese and the parcel smelled awfull and there dripped some liquid outside...that is not the way I expected the parcel. Food must be save in case of sun/heat and time it takes to delivery. I though, the price ( 15.00 pounds) for delivery includes this safety? We ordered 5 cheese and one of it is best before 17.08.2014 and we get the parcel 2 days before. This is not acceptable! In view of the price I regret my order.”

Helpful Report

Posted 11 years ago

Hi Sorry about these problems. It seems there was a technical error and you were able to order products that we wouldn't normally ship to Germany. This is what caused the problem with the package. We can offer a refund for the order as it should not have been sent. Thanks Matthew French Click

Posted 11 years ago

“Number of products listed that weren't in stock. Communication on this very poor”

Helpful Report

Posted 11 years ago

Hi Thanks for your feedback. It seems there was a system error and you were able to order an item which should not have been available. We will look to make sure this does not happen in future and improve our communication if this kind of issue occurs. Thanks Matthew French Click

Posted 11 years ago

“I am still waiting for the delivery!”

Helpful Report

Posted 11 years ago

Hi Sorry to hear about this. It looks like the parcel may have been delayed by the courier company. Please contact us at info@frenchclick.co.uk and we will sort this out for you. Thanks Matthew French Click

Posted 11 years ago

“Good morning, we would like to let you know that the product is pretty nice (good expirated date and the cans arrived well). However, the time that this order has taken to arrive our office is not acceptable. In your website informs that the shipping is 3 - 5 days and this product took 11 days. I would like to use your services but I need the products sooner than 11 days. REgards.”

Helpful Report

Posted 11 years ago

Hi Thanks for your review. Sorry to hear about this slow delivery. We are going to make it clearer that the international delivery to the Spanish mainland actually takes 3-5 working days and for the islands as in your case it can take longer. Thanks Matthew French Click

Posted 11 years ago

“We have not received a product which appeared on the web as available. When we rang to check what has happened, the agent had no idea they had ran out of stock for that item. Since the customer pays in full at the time of placing the order online, then any items ordered and appearing available on the web should be reserved for that buyer and delivered. Refunding the cost of the non-delivered item is fair enough, but FrenchClick should take steps so such situations do not happen again in the future.”

Helpful Report

Posted 11 years ago

Hi Thanks for your review. Sorry to see this problem. It seems the Andouillettes where removed from your order in error and you should have been offered a replacement brand or a redelivery of this item. We don't actually charge you until we ship out the order so you won't have been charged for them. We can send you them to you for no delivery cost next week if you like. Please contact us to sort this out. Thanks Matthew French Click

Posted 11 years ago

“Although good delivery service. My chocolate yoghurts had been badly damaged. Rather disappointed as I am a regular customer!”

Helpful Report

Posted 11 years ago

“I ordered 6 "Delices de St Agaune". In the past they have come with varying "best before dates". This time they all had the expiry date of 03.05.14, less than a week after the order date. I am not pleased with this, which is why I have rated service as "poor". If you order from Ocado and places like that, you get the freshest food, not items at the end of their expiry period.”

Helpful Report

Posted 11 years ago

Hi Very sorry to hear you received an item with a short date. We try our best to get the longest dates possible on all items. This has probably occurred due to a bad stock rotation in France which we will look in to. We can of course replace the item if you contact us about it. We are now going to contact you directly to sort this out. Thanks Matthew French Click

Posted 11 years ago

“Poor rating due to poor packing. My order was received complete, but... 26+ kilos of merchandise stuffed into a flimsy box with inadequate packing material is just inviting problems - even for a normal domestic delivery. My shipment was being sent internationally so it should have been obvious to Frenchclick to take better care in preparing the contents for shipment. Next time, please use a better shipping box - and at the very least, don't skimp on the interior packing material. Contents should not be permitted to move if properly packed. Perhaps the individual units of the product I ordered could have been left in their original cartons from the manufacturer (to the extent possible) to help alleviate the rest of the improperly packed boxes. (I have finished vacuuming up the loose cousous that broke free and made a break for freedom).”

Helpful Report

Posted 11 years ago

Hi Thanks for your comments. Sorry to hear about this poor packing. It sounds like not enough protection was used inside the box. We will look at how it was packed and make sure it is improved for the future. Matthew French Click

Posted 11 years ago

“I would not expect to having to order at least two items to be able to complete the order and on top pay a premium shipping fee as a double insult. I suppose this is what you get when you buy premium items. 5 day delivery estimate for 5 quid is poor”

Helpful Report

Posted 11 years ago

French Click is rated 4.6 based on 10,490 reviews