French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel was not properly addressed (no recipients name on parcel, and lines of the address omitted) , and was incorrectly delivered, delaying receipt by 3 days”

Helpful Report

Posted 10 years ago

“We ordered french cheese and the parcel smelled awfull and there dripped some liquid outside...that is not the way I expected the parcel. Food must be save in case of sun/heat and time it takes to delivery. I though, the price ( 15.00 pounds) for delivery includes this safety? We ordered 5 cheese and one of it is best before 17.08.2014 and we get the parcel 2 days before. This is not acceptable! In view of the price I regret my order.”

Helpful Report

Posted 10 years ago

Hi Sorry about these problems. It seems there was a technical error and you were able to order products that we wouldn't normally ship to Germany. This is what caused the problem with the package. We can offer a refund for the order as it should not have been sent. Thanks Matthew French Click

Posted 10 years ago

“Number of products listed that weren't in stock. Communication on this very poor”

Helpful Report

Posted 10 years ago

Hi Thanks for your feedback. It seems there was a system error and you were able to order an item which should not have been available. We will look to make sure this does not happen in future and improve our communication if this kind of issue occurs. Thanks Matthew French Click

Posted 10 years ago

“I am still waiting for the delivery!”

Helpful Report

Posted 10 years ago

Hi Sorry to hear about this. It looks like the parcel may have been delayed by the courier company. Please contact us at info@frenchclick.co.uk and we will sort this out for you. Thanks Matthew French Click

Posted 10 years ago

“Good morning, we would like to let you know that the product is pretty nice (good expirated date and the cans arrived well). However, the time that this order has taken to arrive our office is not acceptable. In your website informs that the shipping is 3 - 5 days and this product took 11 days. I would like to use your services but I need the products sooner than 11 days. REgards.”

Helpful Report

Posted 10 years ago

Hi Thanks for your review. Sorry to hear about this slow delivery. We are going to make it clearer that the international delivery to the Spanish mainland actually takes 3-5 working days and for the islands as in your case it can take longer. Thanks Matthew French Click

Posted 10 years ago

“We have not received a product which appeared on the web as available. When we rang to check what has happened, the agent had no idea they had ran out of stock for that item. Since the customer pays in full at the time of placing the order online, then any items ordered and appearing available on the web should be reserved for that buyer and delivered. Refunding the cost of the non-delivered item is fair enough, but FrenchClick should take steps so such situations do not happen again in the future.”

Helpful Report

Posted 10 years ago

Hi Thanks for your review. Sorry to see this problem. It seems the Andouillettes where removed from your order in error and you should have been offered a replacement brand or a redelivery of this item. We don't actually charge you until we ship out the order so you won't have been charged for them. We can send you them to you for no delivery cost next week if you like. Please contact us to sort this out. Thanks Matthew French Click

Posted 10 years ago

“Although good delivery service. My chocolate yoghurts had been badly damaged. Rather disappointed as I am a regular customer!”

Helpful Report

Posted 11 years ago

“I ordered 6 "Delices de St Agaune". In the past they have come with varying "best before dates". This time they all had the expiry date of 03.05.14, less than a week after the order date. I am not pleased with this, which is why I have rated service as "poor". If you order from Ocado and places like that, you get the freshest food, not items at the end of their expiry period.”

Helpful Report

Posted 11 years ago

Hi Very sorry to hear you received an item with a short date. We try our best to get the longest dates possible on all items. This has probably occurred due to a bad stock rotation in France which we will look in to. We can of course replace the item if you contact us about it. We are now going to contact you directly to sort this out. Thanks Matthew French Click

Posted 11 years ago

“Poor rating due to poor packing. My order was received complete, but... 26+ kilos of merchandise stuffed into a flimsy box with inadequate packing material is just inviting problems - even for a normal domestic delivery. My shipment was being sent internationally so it should have been obvious to Frenchclick to take better care in preparing the contents for shipment. Next time, please use a better shipping box - and at the very least, don't skimp on the interior packing material. Contents should not be permitted to move if properly packed. Perhaps the individual units of the product I ordered could have been left in their original cartons from the manufacturer (to the extent possible) to help alleviate the rest of the improperly packed boxes. (I have finished vacuuming up the loose cousous that broke free and made a break for freedom).”

Helpful Report

Posted 11 years ago

Hi Thanks for your comments. Sorry to hear about this poor packing. It sounds like not enough protection was used inside the box. We will look at how it was packed and make sure it is improved for the future. Matthew French Click

Posted 11 years ago

“I would not expect to having to order at least two items to be able to complete the order and on top pay a premium shipping fee as a double insult. I suppose this is what you get when you buy premium items. 5 day delivery estimate for 5 quid is poor”

Helpful Report

Posted 11 years ago

“This is the 2nd order. Neither arrived on the day requested. This latest order has still not arrived, due yesterday. Arrived today but was out, not left, to be picked up at PO on Monday, trouble is it has perishables in the parcel of cheese!”

Helpful Report

Posted 11 years ago

Hi Sorry to hear about this delayed package. It looks from the tracking like they tried to deliver yesterday. We can of course replace or refund the perishable items if they are not in good condition when you get the package. Please contact me at matthew@frenchclick.co.uk to sort this out. Thanks Matthew French Click

Posted 11 years ago

French Click is rated 4.7 based on 10,289 reviews